Digital transformation
Digital transformation is a means of using digital technologies to innovate operations, products, services and processes and improve employee and customer experience. Here you can read news, guides and tips on how to lead digital transformation efforts. Learn how blockchain, AI, automation technologies and other tech fits into transformation projects.
Top Stories
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Feature
20 Dec 2024
The top 5 content management trends in 2025
AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading
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News
02 Dec 2024
Editor's Note: Expansion means broader expert coverage for you
Starting today, the new Informa TechTarget will double editorial coverage, broaden topics covered, deliver deeper expert insights to tech content consumers. Continue Reading
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Feature
26 Jan 2021
What CIOs need to know about the future of hyperautomation
Appian founder and CEO Matt Calkins dives into the benefits of hyperautomation and how unifying technologies will ultimately help enterprises achieve success in today's digital age. Continue Reading
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Feature
20 Jan 2021
What CIOs need to know about RPA in IT operations
We have yet to see a big investment in RPA for IT operations, but that could change as experts identify it as an area that can yield significant benefits for CIOs and their departments. Continue Reading
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Feature
08 Jan 2021
Digital healthcare top priority for CIOs in 2021
In 2021, CIOs will not only focus on providing greater access to healthcare but more equitable access. Digital tools will play a key role. Continue Reading
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Feature
04 Jan 2021
C-suite execs give future technology predictions for the decade
What will keep CIOs busy this decade? From machine learning to cybersecurity, IT leaders are providing insights on technologies they predict will be accelerated over the next 10 years. Continue Reading
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Feature
29 Dec 2020
The impact of blockchain in the midst of the COVID-19 pandemic
Organizations across several industries from healthcare to retail are turning to blockchain to help support critical business functions as a result of the pandemic. Here's why. Continue Reading
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Feature
17 Dec 2020
Private 5G companies show major potential
Companies across several vectors are deploying their own private 5G networks to solve business challenges. Here, experts dive into the areas where they're showing the most potential. Continue Reading
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Feature
09 Dec 2020
Top private 5G use cases and benefits in the enterprise
Although 5G is still years away from mainstream adoption, some enterprises have started rolling out use cases that can deliver significant ROI by transforming private networking infrastructure. Continue Reading
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Tip
04 Dec 2020
The benefits of CIO dashboards and tips on how to build them
CIO dashboards can be a vital tool for assessing metrics in real time to gain insight on IT performance and support better decision-making. Here, we dive into how to build one. Continue Reading
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Guest Post
03 Dec 2020
How emerging technology fits in your digital transformation
The business response to COVID-19 has accelerated technology adoption, making emerging technologies a more accessible and important part of digital transformation strategies. Continue Reading
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Guest Post
24 Nov 2020
Link software development to measured business value creation
Companies must balance customer needs against potential risks during software development to ensure they aren't ignoring security but not falling behind competitors at the same time. Continue Reading
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Tip
24 Nov 2020
5 digital transformation success factors for 2021
With the right planning, leadership and skills, companies can use digital transformation to drive improved revenues and customer satisfaction in the year ahead. Continue Reading
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Guest Post
24 Nov 2020
Will we see less technical debt due to COVID-19 transformation?
Forrester analyst Brian Hopkins offers his thoughts on how trends might be affected by many companies' rush to adopt digital transformation as a result of COVID-19. Continue Reading
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Feature
20 Nov 2020
IT leaders discuss the role of AI during pandemic
While AI adoption was impacted by the pandemic, companies adapted. Enterprise executives explain why the results bode well for longer-term changes to how they do business. Continue Reading
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Guest Post
16 Nov 2020
How automated help desk tools can drive remote productivity
Working from home isn't going away anytime soon, putting an increased strain on IT management. Craig Greenhalgh explains how automated help desk tools could help IT employees. Continue Reading
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Feature
09 Nov 2020
Leading CIOs say building digital-ready culture is top priority
During the fifth 2020 MIT Sloan CIO Digital Learning Series, CIOs discuss how they've accelerated and sustained a digital cultural change in more traditional organizations. Continue Reading
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Tip
04 Nov 2020
How automated discovery tools can ensure cloud migration success
Organizations planning a large-scale cloud migration should consider using automated discovery tools to not only accelerate the process but also reduce costs and operational risks. Continue Reading
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Feature
23 Oct 2020
An introduction to intelligent document processing for CIOs
With IDP, enterprises can bring documents into automation workflows, which can help reduce document processing time and save on operational costs. Read more about its value here. Continue Reading
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Feature
22 Oct 2020
Why CIOs need to establish an automation CoE
With organizations continuing to automate business processes across several departments at a rapid pace, it's time they consider implementing a Center of Excellence. Here's why. Continue Reading
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Guest Post
05 Oct 2020
During digital transformation, CIOs are the secret weapon
Organizations need to look toward CIOs again as they move forward with digital transformation. CIOs can help navigate the uncertainty of how the pandemic affects their business. Continue Reading
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Feature
21 Sep 2020
Integrating AI and blockchain technologies in the enterprise
In his new book, Ganesh Prasad Kumble explores the impact of AI on blockchain applications and the value the combination of the two technologies can bring to the enterprise. Continue Reading
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Podcast
18 Sep 2020
How machine learning model management plays into AI ethics
In the first episode of the 'Today I Learned' podcast, we're exploring the topic of ethical AI with insights from Scott Zoldi, the chief analytics officer at FICO. Continue Reading
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Feature
09 Sep 2020
Top 9 ways RPA and analytics work together
As the use of automation technologies continues to grow in the enterprise, experts are offerings tips on how organizations can utilize RPA to improve business analytics. Continue Reading
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Tip
04 Sep 2020
4 data science project best practices to follow
Two data scientists provide valuable insight on how data science projects should work within the enterprise and the challenges data teams commonly run into. Continue Reading
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Feature
28 Aug 2020
Rooting out racism in AI systems -- there's no time to lose
A confluence of events has made this the right time for enterprises to examine how racism gets embedded in AI systems. Is your leadership up to the challenge? Continue Reading
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Tip
25 Aug 2020
Top 3 benefits of multi-cloud strategy
With the increased use of cloud computing technologies, organizations should consider implementing a multi-cloud strategy to reduce overall costs and improve service and security. Continue Reading
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Feature
21 Aug 2020
Use of VR and AR in the enterprise increases during pandemic
VR and AR equipment are showing significant promise in the wake of the COVID-19 pandemic. Here experts share how companies are benefiting from the technologies in three major areas. Continue Reading
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Guest Post
18 Aug 2020
Your chief digital officer can't be an afterthought anymore
As we all adjust to the new normal, the digital experience a company provides is more important than ever. Companies need to reconsider how they handle their digital leadership. Continue Reading
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Guest Post
18 Aug 2020
The framework for your digital transformation during COVID-19
Companies need to remain agile during the pandemic, especially when it comes to your digital transformation journey. Alisia Genzler offers a strategy for moving forward. Continue Reading
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Feature
14 Aug 2020
RPA in ERP modernizes legacy system with automation
Organizations are turning to RPA to automate business processes connected to legacy ERP systems rather than replacing them. Here's a look into how it's delivering benefits. Continue Reading
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Feature
10 Aug 2020
Top 10 causes of RPA failures and how to avoid them
Experts in automation offer insight on why RPA implementations fail in the enterprise and how IT leaders can avoid them to ensure they're getting the most out of the technology. Continue Reading
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Feature
03 Aug 2020
Use of virtual digital assistants for enterprise applications
Virtual assistants are increasingly becoming popular across several industries. Read about how enterprises are utilizing them to combat shortcomings, particularly during the pandemic. Continue Reading
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Feature
31 Jul 2020
Why ISO 56000 Innovation Management matters to CIOs
CIOs looking to further drive innovation in the workplace can turn to ISO 56000 standards, which include the fundamentals, structure and support to sustain the right innovative culture. Continue Reading
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Feature
27 Jul 2020
Enterprise architecture heats up to meet changing needs
Forrester Research analyst sees barriers to enterprise architects moving forward in skills, tools' ROI and tech-savvy execs who don't want them collaborating with the business. Continue Reading
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Tip
16 Jul 2020
Top 7 edge computing challenges in the enterprise
While organizations are seeing the benefits of bringing data closer to the edge, there are some challenges that come with edge computing that IT leaders should be aware of. Continue Reading
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Feature
16 Jul 2020
Rise of automation creates new RPA job descriptions
As automation increases in the enterprise, new RPA jobs are emerging that require a unique combination of hard and soft skills that go far beyond the traditional roles. Continue Reading
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Feature
08 Jul 2020
Dell, PwC, Peapod accelerate digital transformation initiatives
Several organizations have made the decision to continue with digital transformation efforts during the pandemic to better position the business and to ensure they can come out stronger. Continue Reading
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Feature
30 Jun 2020
6 cognitive automation use cases in the enterprise
Businesses are increasingly adopting cognitive automation as the next level in process automation. These six use cases show how the technology is making its mark in the enterprise. Continue Reading
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Feature
30 Jun 2020
5 digital transformation strategies embracing the new normal
Here is a look at five digital transformation strategies companies should consider implementing now to overcome any setbacks caused by the COVID-19 pandemic. Continue Reading
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Feature
04 Jun 2020
COVID-19 has made companies revisit their cloud migration strategy
Your company may have put projects on hold as we survive the pandemic, but it could also be a good time to consider revising your cloud strategy to improve agility. Preparing now can help you ramp up more quickly as the economy recovers. Continue Reading
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Feature
19 May 2020
What is the future of hybrid cloud for businesses?
Many organizations today are still having difficulty moving their entire workloads off premises and into the cloud. Here, we examine how they can benefit from a hybrid environment. Continue Reading
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Feature
19 May 2020
Don’t forget to digitize employee experiences during COVID-19
Focusing on digital employee experiences can prove to be even more beneficial for businesses than concentrating on customer experience. Continue Reading
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Feature
15 May 2020
Creating agile conversations in digital transformation initiatives
Douglas Squirrel and Jeffrey Fredrick, authors of the book 'Agile Conversations,' dive into the significance of improved conversations while undergoing digital transformations. Continue Reading
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Tip
07 May 2020
6 reasons to consider data automation in 2020
There's no denying the potential of data automation in the enterprise. Here we've identified the reasons why CIOs and other IT leaders should consider automating data in 2020. Continue Reading
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Feature
28 Apr 2020
How can organizations create agility in cloud computing?
Cloud computing technology has proven to be a useful tool for organizations in the digital age, and now CIOs can use it to increase business agility. Here's how. Continue Reading
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Feature
22 Apr 2020
Emotion AI shows promise for IT leaders in the enterprise
Although still in its infancy, experts have no doubt that artificial emotional intelligence will be of great value. Here's why your organization should develop a strategy. Continue Reading
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Feature
20 Apr 2020
The inevitable future of blockchain in the enterprise
The future of blockchain in the enterprise is still unwritten, but if your organization hasn't started mapping a plan, it's already behind. Here's how to get your bearings. Continue Reading
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Tip
17 Apr 2020
6 tips to ensure your cloud migration is successful
Still considering making the move to the cloud? Here are some best practices and cloud-centric processes CIOs can follow to enable a successful cloud environment. Continue Reading
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Tip
17 Apr 2020
Cost of moving to the cloud drops with time and experience
Can IT leaders save money by moving to the cloud? According to the research, some companies are already seeing significant cost savings with UCaaS. Continue Reading
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Feature
14 Apr 2020
Why cloud optimization tools can't replace strategy
Cloud optimization tools can help companies manage costs on a day-to-day basis, but only clear business goals and governance around cloud resources can guide an organization through times of extreme contingency, such as a shift to fully remote work. Continue Reading
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Feature
10 Apr 2020
RPA bots: Messy tech that might upend the software business
RPA invisible robots are opening the doors for CIOs and other IT leaders to think about new ways to automate business processes within their organizations. Here's how. Continue Reading
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Feature
07 Apr 2020
Why data in digital transformation is crucial to your business
Fidelma Russo, CTO at Iron Mountain, addresses data needs associated with digital transformation and how using that data will help your business make informed decisions. Continue Reading
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Feature
06 Apr 2020
A checklist for digital transformation success
Today's businesses must embrace digital technologies to survive. Use this checklist to assess your organization's readiness for digital transformation and create a strategy. Continue Reading
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Feature
02 Apr 2020
C-suite executives offer advice on working remotely during pandemic
C-level execs in industries from biotech and telecom to accounting and marketing are making sure their employees have the proper resources to carry on. Here's what they're doing. Continue Reading
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Feature
25 Mar 2020
Successful digital ecosystems depend on cloud services
Business models are changing in the digital age, requiring companies to create sometimes unexpected partnerships, enabled by the widespread availability of cloud services. Continue Reading
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Blog Post
25 Mar 2020
COVID-19 has mixed effect on Nvidia news
During an Nvidia news call this week, company officials said the coronavirus pandemic has had a mixed impact on its business, with work-from-home-related sales up but certain sectors, such as sales ... Continue Reading
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Feature
04 Mar 2020
How is digital transformation affecting the CIO role?
At the HMG Strategy 2020 Summit, the CIOs of e.l.f. Cosmetics, NetApp and El Camino Hospital discussed their evolving role in this era of business and digital transformation. Continue Reading
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Feature
28 Feb 2020
Quantum information science continues to advance with federal efforts
Federal agencies, academia and businesses across several industries are pushing quantum technology forward, with commercial applications already in the works. Continue Reading
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Feature
28 Feb 2020
Hyperautomation: The most significant RPA trend of 2020
RPA's usefulness in automating low-level digital work tasks is undeniable, but its most important function may be serving as the gateway to enterprise hyperautomation. Continue Reading
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Tip
24 Feb 2020
How ITSM services on mobile devices power employees, boost service
Delivering ITSM on mobile devices boosts productivity through the enterprise and will help CIOs drive digital transformation. Here's why and what you need to do. Continue Reading
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Feature
17 Feb 2020
How to overcome the limitations of AI
AI may not become the super-intelligent tool people envisioned, at least not in the near term. But that doesn't mean enterprises can't use AI in some valuable ways. Continue Reading
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Tip
13 Feb 2020
8 ways CIOs can use technology in meetings
Meetings can be frustrating, as they often lead to scheduling and technical complications -- but today, enterprises are utilizing technology in meeting rooms to make them more beneficial. Continue Reading
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Feature
06 Feb 2020
Why cloud migration failures happen and how to prevent them
Companies are moving more applications than ever to the cloud, but many of these initiatives fail. Learn how to avoid making your own cloud migration mistakes. Continue Reading
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Feature
10 Jan 2020
The evolution of RPA, from macros to process transformation
RPA evolved from technology debuted in the 1950s and '60s and was developed to today's standards by the industry's leading vendors. It's future? Think AI. Continue Reading
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Feature
17 Dec 2019
Robot workforce evolves from mimicking tasks to taking on jobs
A personalized robot workforce is in the works, thanks to advances in RPA. How should CIOs prepare for the next trend in robotic process automation? Continue Reading
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Feature
04 Dec 2019
Shell, Halliburton, Unibap AB execs share real-world AI strategies
Technology advances like quantum computing mean AI's best years are still to come, but that doesn't mean companies aren't already generating considerable benefit from AI today. Continue Reading
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Guide
02 Dec 2019
The technological evolution of IT industry leaders: 2000 - 2020
As technology has shifted since 2000, so have IT leaders. This guide looks at how Oracle, Cisco, Dell and SAP have adapted to emerging technologies and are preparing for 2020. Continue Reading
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Tip
26 Nov 2019
Turning your business into a platform business
Leading Edge Forum offers four paths CIOs can take to develop the sophisticated ecosystems necessary to transform into a platform business. Continue Reading
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Tip
22 Nov 2019
AR headsets: 5 tips to get you started
Still in their adolescence, augmented reality headsets are poised for a growth spurt. Will you be ready? Here are some tips for a successful deployment. Continue Reading
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Feature
20 Nov 2019
Town of Falmouth pursues automation innovation to save costs
One Massachusetts town's embrace of automation, virtualization and other technology innovation provides an example for other entities and IT leaders to follow. Continue Reading
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Tip
12 Nov 2019
Risk-based digital identity benefits CIOs, CMOs and customers
Asking customers to reaffirm their digital identities by sharing private information undermines CX and data security. Instead, use a risk-based approach to digital identity. Continue Reading
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Tip
11 Nov 2019
Agile practices endure and continue to adapt
As the 20th anniversary of the Agile Manifesto approaches, Agile practices remain vital to software development and are being adapted to critical business functions outside of IT. Continue Reading
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Tip
07 Nov 2019
Why CIOs need to adopt a process mining initiative
The father of process mining Wil van der Aalst weighs in on the future and explains why it's crucial for organizations to start process mining on a larger scale today. Continue Reading
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Feature
05 Nov 2019
How quantum computing and machine learning boost each other
If you haven't started thinking about how quantum computing will impact your enterprise, you should. It's coming on rapidly and will have major effects, particularly on AI. Continue Reading
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Tip
01 Nov 2019
5 tips on how to pick the right AI use cases
Businesses may not be ready to jump all in to AI just yet, so starting with individual projects can be a good place to start. What should CIOs look for in early-stage AI projects? Continue Reading
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Tip
28 Oct 2019
10 cloud migration process tips CIOs need to consider
Cloud migrations are never easy, especially for CIOs and IT leaders moving workloads to the cloud. To ensure your migration is a success, consider these 10 tips from cloud experts. Continue Reading
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News
25 Oct 2019
Failures must be expected in pursuit of digital innovation
A culture of innovation starts at the top. It's up to CIOs and other leaders to encourage innovative practices and to organize teams in ways that support digital innovation. Continue Reading
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Feature
15 Oct 2019
Adobe, Uber on the challenges of digital transformation
Digital transformation initiatives may be all the rage in the enterprise, but they also pose significant challenges to CIOs and others who have to manage the transition. Continue Reading
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Tip
11 Oct 2019
Achieving business value from cognitive collaboration
CIOs can take advantage of AI to improve employee and customer collaboration with cognitive capabilities that are now available from vendors such as Microsoft, Google and Facebook. Continue Reading
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Tip
07 Oct 2019
3 ways to use quantum technology features in your enterprise
While quantum computers aren't available just yet, there are other properties to consider, such as quantum sensors and quantum copies, that are being utilized around the world today. Continue Reading
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Feature
02 Oct 2019
Why digital customer experience is now part of a CIO's job
Delivering a high-quality digital customer experience is becoming a key responsibility for IT leaders, say leading technology executives. AI and error budgets will come in handy. Continue Reading
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Feature
01 Oct 2019
6 ways AI and automation could improve process mining
Creating a digital twin of your enterprise, identifying automation candidates for RPA and connecting isolated tasks into processes are a few ways CIOs can advance process discovery. Continue Reading
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Tip
27 Sep 2019
Squads, pods, cells? Making sense of Agile teams
Workers are now organized in new types of groups as a result of the movement known as Agile at scale. However, to succeed, the changes have to be more than in name only. Continue Reading
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Feature
10 Sep 2019
Book excerpt: Communication structures of an organization
The following is an excerpt from 'Team Topologies: Organizing Business and Technology Teams for Fast Flow,' by Matthew Skelton and Manuel Pais, as well as a Q&A with the authors. Continue Reading
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Feature
09 Sep 2019
CIOs talk public sector innovation at Pluralsight conference
If you think city and state governments are reluctant to adopt new technology and the innovations that brings with it, there are forward-looking CIOs who want to set you straight. Continue Reading
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Feature
05 Sep 2019
Pros and cons of RPA platforms vs. APIs
Because RPA and APIs are considered competitive approaches for automating business processes, we compiled a list of pros and cons to ensure you're getting the most out of each one. Continue Reading
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Tip
26 Aug 2019
5 ways CIOs can take their AI project to the next level
We've covered the basics for CIOs getting started with AI -- now, we're taking a look at the potential challenges they may face and how they can prepare for and mitigate them. Continue Reading
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Feature
19 Aug 2019
How to deal with the lack of chatbot standards
A lack of standards around chatbot development has created a situation in which enterprises are building and rebuilding bots. But that could change in the near future. Continue Reading
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Feature
19 Aug 2019
RPA journey: Schneider Electric's global plan taps Blue Prism, UiPath
Schneider Electric, a multinational energy management company, has embarked on a robotic process automation journey, establishing a global team to evaluate RPA use cases. Continue Reading
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Feature
16 Aug 2019
Blurring the lines between RPA platforms and APIs
RPA is quickly making itself known in the automation market, but the real game changer is utilizing the technology in an API-rich environment to deliver a more seamless experience. Continue Reading
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Feature
09 Aug 2019
How one CIO overcame the challenges of shadow apps
CIO John Rathje explains how he's tackling shadow IT challenges in the recruiting admissions process at Kent State by deploying a data integration tier that supports data movement. Continue Reading
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Tip
26 Jul 2019
Efficiency vs. effectiveness in business: Which comes first?
Operational efficiency gains do not equate to operational effectiveness. Expert Dan Morris explains efficiency vs. effectiveness in business process automation. Continue Reading
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Feature
26 Jul 2019
AI for decision-making shows promise, but worker trust an issue
Companies like Walmart are using AI for decision-making in business processes, but the discipline is new and workers are wary. Experts offer ways to build trust. Continue Reading
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Feature
10 Jul 2019
Amid pivot to the cloud, a change management plan builds support
A comprehensive change management plan was critical to the success of SoulCycle's big shift to the cloud. Read how IT coached employees to change the way they worked. Continue Reading
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News
09 Jul 2019
Automation Anywhere's Microsoft pact indicative of hot RPA market
RPA vendor Automation Anywhere said it's poised to take full advantage of the burgeoning RPA market. Its recent deal with Microsoft is just one indication of RPA's popularity. Continue Reading
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News
03 Jul 2019
Criteria for success in AI: Industry best practices
Is it useful to study how companies outside of your industry are applying AI? Experts from Shell, Uber and Fellow Robots believe so. Read about their criteria for success in AI. Continue Reading
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Video
28 Jun 2019
Law firm CIO says RPA investment delivering 'material benefits'
CIO Vince DiMascio describes how investment in RPA is optimizing legal processes and serving as the glue for integrating business systems at Berry Appelman & Leiden. Continue Reading
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Video
28 Jun 2019
Law firm CIO successfully deploys RPA and AI to improve client service
Vince DiMascio, CIO at Berry Appleman & Leiden, details how his team is using natural language processing, machine learning and RPA to help deliver top-notch legal services. Continue Reading
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Tip
26 Jun 2019
New BPMS architecture is answer to 'future-proofing' the enterprise
An aging, complex IT environment needed to become more nimble -- and remain stable. A months-long project using a new BPMS architecture pointed the way. Continue Reading
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Feature
26 Jun 2019
AI's carbon footprint will be an issue for enterprises
AI is touted as the tech that will help us combat global warming, but training AI models requires a shocking amount of energy. What are the implications for enterprise AI strategies? Continue Reading
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Feature
25 Jun 2019
Enterprises need to plan for deepfake technology
Politicians and Hollywood stars aren't the only ones at risk: Enterprises need to understand the dangers deepfakes pose to their brands and employees. Here's a primer. Continue Reading