Digital transformation
Digital transformation is a means of using digital technologies to innovate operations, products, services and processes and improve employee and customer experience. Here you can read news, guides and tips on how to lead digital transformation efforts. Learn how blockchain, AI, automation technologies and other tech fits into transformation projects.
Top Stories
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Tip
17 Jan 2025
10 trends shaping the future of BPM in 2025
Business process management is evolving rapidly as advanced automation, software integration, process simulation and generative AI redefine the way business processes are managed. Continue Reading
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Feature
09 Jan 2025
Top 12 business process management certifications for 2025
These certifications and courses can help you gain the specialized knowledge you need to bolster your credentials and marketability as a BPM professional. Continue Reading
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Tip
05 Mar 2024
5 tips for creating a data-driven culture
A Capital One data product executive lists best practices for data-driven organizations, including top-down messaging, a three-tiered data ecosystem and democratized data access. Continue Reading
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Definition
05 Mar 2024
Nvidia Omniverse
Nvidia Omniverse is a computing platform built to enhance digital design and development by integrating 3D design, spatial computing and physics-based workflows across Nvidia tools, third-party apps and AI services. Continue Reading
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Tip
05 Mar 2024
What are the pros and cons of shadow IT?
The increase of generative AI, digital natives and remote work drives the rise of shadow IT. CIOs and IT leaders should evaluate the pros and cons to mitigate potential risks. Continue Reading
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Definition
05 Mar 2024
digital strategy (digital media strategy)
A digital strategy, sometimes called a digital media strategy, is a plan for maximizing the business benefits of data assets and technology-focused initiatives. Continue Reading
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Tip
04 Mar 2024
How NetOps supports digital transformation
NetOps uses automation and intent-based networking tools to streamline digital transformation and ensure accurate and flexible network services. Continue Reading
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Tip
01 Mar 2024
The history of the metaverse explained (with timeline)
The term 'metaverse' has only recently gained currency, but its history is long. Learn about the technologies that gave rise to a concept many believe will change civilization. Continue Reading
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Tip
01 Mar 2024
Metaverse vs. multiverse vs. omniverse: Key differences
Virtual realities are coming to a computer interface near you. Will you be joining a metaverse, multiverse or an enterprise-oriented version of the omniverse? Continue Reading
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Feature
29 Feb 2024
The Metaverse Standards Forum: What you need to know
Creating an open and inclusive metaverse will require the development and adoption of interoperability standards. That's the tall order of the Metaverse Standards Forum. Continue Reading
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Definition
26 Feb 2024
conflict-free replicated data type (CRDT)
A conflict-free replicated data type (CRDT) is a data structure that lets multiple people or applications make changes to the same piece of data. Continue Reading
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Tip
23 Feb 2024
4 virtual reality ethics issues that need to be addressed
Technology has outpaced societal guard rails throughout history. Virtual reality is no exception, introducing ethical and legal issues companies need to consider. Continue Reading
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Tip
22 Feb 2024
What is a VR developer and how do you become one?
Becoming a VR developer requires coding skills, the ability to work fast and a willingness to promote yourself. In a demanding and evolving industry, a thick hide also helps. Continue Reading
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News
21 Feb 2024
U.S. weighs National Quantum Initiative Reauthorization Act
Policymakers are considering the bipartisan National Quantum Initiative Reauthorization Act, which would continue quantum computing R&D as well as move toward commercialization. Continue Reading
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News
15 Feb 2024
Generative AI for enterprises: ADP, IKEA launch tools
The human capital management company and the retailer have taken different roads to GenAI deployment. But both enterprises aim to boost customer experience. Continue Reading
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Definition
15 Feb 2024
ServiceNow
ServiceNow is a software company that provides a cloud-based, AI-driven platform for automating multiple management workflows in enterprises. The company specializes in IT service management, IT operations management and IT business management. Continue Reading
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Tip
15 Feb 2024
Top business process modeling techniques with examples
Business process modeling techniques and tools provide a visual representation of processes that's crucial to effectively monitoring, improving and streamlining the flow of tasks. Continue Reading
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Tip
13 Feb 2024
How to develop a business process in 8 steps
Well-designed business processes help organizations achieve their goals faster, but they require planning and effort. Follow these steps to develop processes that deliver value. Continue Reading
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Tip
13 Feb 2024
How to improve and optimize a business process, step by step
The processes that form the backbone of modern business operations require continuous improvement to stay effective and efficient. Here is a method for improving them. Continue Reading
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Definition
12 Feb 2024
robotic process automation (RPA)
Robotic process automation (RPA) is a technology that mimics the way humans interact with software to perform high-volume, repeatable tasks. Continue Reading
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Definition
12 Feb 2024
spatial computing
Spatial computing broadly characterizes the processes and tools used to capture, process and interact with three-dimensional (3D) data. Continue Reading
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Tip
12 Feb 2024
Top metaverse cybersecurity challenges: How to address them
As the metaverse takes shape, companies must consider a slew of new cybersecurity challenges and how to deal with them. Continue Reading
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Tip
09 Feb 2024
14 edge platforms to consider for a hybrid cloud enterprise
Edge platforms can benefit organizations by bringing resources closer to the user, leading to real-time decision-making, improved response times and increased efficiency. Continue Reading
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Tip
07 Feb 2024
7 top technologies for metaverse development
Several advanced technologies in various stages of maturity have been powering everyday business processes. How will they one day transform the 3D virtual world into reality? Continue Reading
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Definition
31 Jan 2024
consumer data
Consumer data is the information that organizations collect from individuals who use internet-connected platforms, including websites, social media networks, mobile apps, text messaging apps or email systems. Continue Reading
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Tip
31 Jan 2024
Top metaverse investors and how to start investing
Would-be metaverse investors have many ways to get in on the action. Read our coverage of the metaverse's top investors, direct investing opportunities and investment risks. Continue Reading
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Tip
29 Jan 2024
Metaverse privacy concerns and how to address them
Data privacy in the metaverse is a moving target. Learn about the main privacy issues and risk for businesses and users -- and how best to address them. Continue Reading
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Definition
25 Jan 2024
shared services
Shared services is a delivery model organizations use to consolidate similar business functions into a single unit that supports the entire organization. Continue Reading
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Tip
23 Jan 2024
How will the metaverse affect the future of work?
Virtual field trips to the Louvre for inspiration, accelerated learning, onboarding reimagined -- how will the metaverse change our working environments and when? It depends. Continue Reading
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Definition
22 Jan 2024
Gaussian splatting
Gaussian splatting renders extremely high-quality images -- using numerous scans of an object -- that can then be viewed from any angle and explored in real time. Continue Reading
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Feature
17 Jan 2024
An overview of Microsoft SharePoint
Microsoft offers on-premises and cloud versions of SharePoint to help organizations manage content. Core capabilities include collaboration, automation and data protection. Continue Reading
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Definition
17 Jan 2024
SMAC (social, mobile, analytics and cloud)
SMAC (social, mobile, analytics and cloud) is the concept that the convergence of four technologies is currently driving business innovation. Continue Reading
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Definition
11 Jan 2024
mPOS (mobile point-of-sale)
MPOS, or mobile point-of-sale, is a smartphone, tablet or dedicated wireless device that performs the functions of a cash register or electronic POS terminal wirelessly. Continue Reading
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Tip
10 Jan 2024
12 top business process management tools for 2024
BPMS is becoming a business transformation engine as vendors infuse their tools with powerful AI and hyperautomation capabilities. Read our review of today's top BPM offerings. Continue Reading
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News
10 Jan 2024
Editor's Note: Expanding our coverage to serve you
Move will double editorial staff, strengthen vertical coverage and deepen technology expertise. Continue Reading
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Tip
10 Jan 2024
7 business process management challenges and how to fix them
Unclear goals, weak C-level support and subpar testing setups are among the factors that can derail BPM initiatives. Learn about seven BPM challenges and ways to overcome them. Continue Reading
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Definition
04 Jan 2024
smart machines
A smart machine is a device embedded with machine-to-machine and/or cognitive computing technologies such as artificial intelligence (AI), machine learning (ML) or deep learning, all of which it uses to reason, solve problems, make decisions and even take action. Continue Reading
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Tip
02 Jan 2024
16 BPM best practices to ensure project success
A BPM approach to transformation enables companies to continuously improve and reinvent their business processes, injecting innovation as they go. Learn how to do it right. Continue Reading
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Tip
02 Jan 2024
14 CIO priorities and trends for 2024
The job is as big and challenging as ever. In 2024, CIOs will be asked to find business value in GenAI, mitigate AI risks and solve the talent crunch, among other pressing issues. Continue Reading
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Definition
27 Dec 2023
hyperautomation
Hyperautomation is a framework and a set of advanced technologies for scaling automation in the enterprise. The ultimate goal of hyperautomation is to develop a process for automating enterprise automation. Continue Reading
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Feature
26 Dec 2023
Quantum computing in business applications
Quantum computing shows great potential for faster problem-solving, among other benefits. Discover key areas where the enterprise could implement the rapidly advancing tech. Continue Reading
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Definition
21 Dec 2023
globalization
Globalization is the process by which ideas, knowledge, information, goods and services spread around the world. Continue Reading
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Definition
21 Dec 2023
business process outsourcing (BPO)
Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task. Continue Reading
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News
20 Dec 2023
Agencies support regulating commercial space industry
The White House wants to divide regulatory authority for new commercial space industry activities between the DOC and DOT, a move that has federal agency support. Continue Reading
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News
20 Dec 2023
Mercy Ships network transformation nears completion
The tech upgrade brings expanded network capabilities to the NGO's hospital ships, with improved remote consultation and dockside medical services among the expected benefits. Continue Reading
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Definition
18 Dec 2023
holistic (holistic technology)
Holistic technology is an approach to IT management that considers the infrastructure as a whole instead of as a collection of individual systems. Continue Reading
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Definition
18 Dec 2023
bimodal IT (bimodal information technology)
Bimodal IT is a two-tiered IT operations model that allows for the creation of IT systems and processes that are stable and predictable as well as agile and fast. Continue Reading
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Definition
15 Dec 2023
business process management software (BPMS)
Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal. Continue Reading
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Definition
15 Dec 2023
What is business process management? A guide to BPM
Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value. Continue Reading
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Definition
14 Dec 2023
business process automation (BPA)
Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention. Continue Reading
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Definition
13 Dec 2023
e-commerce
E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet. Continue Reading
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Definition
11 Dec 2023
Business Process Management Initiative (BPMI)
Established in August 2000, the Business Process Management Initiative (BPMI) is a nonprofit organization that promotes the standardization of common business processes, as a means of furthering e-business and B2B development. It has since merged with the Object Management Group (OMG). Continue Reading
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Definition
06 Dec 2023
digitization
Digitization is the process of converting information into a digital format. In this format, information is organized into discrete units of data called bits that can be separately addressed, usually in multiple-bit groups called bytes. Continue Reading
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Tip
06 Dec 2023
7 top business process management benefits, advantages
Streamlined workflows, greater agility and scalability, tighter process controls, reduced risks, lower costs and better customer engagements are among the notable BPM benefits. Continue Reading
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News
05 Dec 2023
IBM quantum computers make sizable leap
The largest enterprises now invest in quantum computing strategies -- but it's still a long way off for the typical business. IBM's Condor and Heron QPUs accelerate its arrival. Continue Reading
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Tip
05 Dec 2023
How to set business goals, step by step
Setting business goals that are detailed and come with deadlines motivates employees and keeps your company on track. Learn how to do it. Continue Reading
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Definition
01 Dec 2023
Universal Process Notation (UPN)
Universal Process Notation is a method for illustrating the steps in a business process. Continue Reading
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Tip
01 Dec 2023
7 examples of digital transformation success in business
Seeking out role models for your digital transformation initiative? We outline the steps taken by masters of digital transformation and explain what you can learn from them. Continue Reading
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Tip
01 Dec 2023
RPA vs. BPM: How are they different?
Don't confuse RPA with BPM. These process-oriented initiatives are distinctly different but also highly complementary when planning, automating and improving business operations. Continue Reading
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Tip
29 Nov 2023
8 blockchain security risks to weigh before adoption
Blockchain and smart contracts have their own unique vulnerabilities. But poor code testing, cryptographic keys and generic network attacks will get you, too. Continue Reading
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Tip
28 Nov 2023
How AI is radically changing business process management
Deploying AI's discovery and automation capabilities in BPM powers advancements in front-office processes, process data analysis, business process mapping and process modeling. Continue Reading
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Definition
28 Nov 2023
business process reengineering (BPR)
Business process reengineering (BPR) is a management practice in which business processes used are radically redesigned to improve efficiency, effectiveness and performance. Continue Reading
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Definition
27 Nov 2023
innovation management
Innovation management involves the process of managing an organization's innovation procedure, starting at the initial stage of ideation, to its final stage of successful implementation. Continue Reading
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Definition
20 Nov 2023
process innovation
Process innovation refers to a change in an existing operation or product that creates significant value for an organization. Continue Reading
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Feature
15 Nov 2023
The push is on to build the autonomous enterprise
The concept of an autonomous enterprise is becoming more real as enterprises combine technologies to automate all kinds of human work. Welcome to the 'Autonomous Revolution.' Continue Reading
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Definition
14 Nov 2023
wearable technology
Wearable technology is any kind of electronic device designed to be worn on the user's body. Continue Reading
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Feature
14 Nov 2023
Enterprise IT shops more likely to buy GenAI than build it
GenAI power requirements, the cost of computing and storage, and the high salaries demanded by AI specialists make it unlikely enterprises will take a do-it-yourself approach. Continue Reading
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Definition
13 Nov 2023
What is digital transformation? Everything you need to know
Digital transformation is the incorporation of computer-based technologies into an organization's products, processes and strategies. Continue Reading
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Feature
07 Nov 2023
How to modernize legacy applications
For many organizations, system upgrades mean investing time, money and resources. Discover how to modernize legacy applications with these critical tips. Continue Reading
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Definition
07 Nov 2023
ICT (information and communications technology or technologies)
ICT, or information and communications technology (or technologies), is the infrastructure and components that enable modern computing. Continue Reading
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Tip
06 Nov 2023
What is a digital transformation strategy? Everything you need to know
A strong DX strategy details an organization's current state, its plans for the future and the actions to achieve those goals. Discover the key elements that should be included. Continue Reading
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Tip
01 Nov 2023
The right digital transformation framework for your business
Digital transformation is tough. Find out how using a digital transformation framework can keep your company on the right track. Continue Reading
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Definition
01 Nov 2023
digital
Digital describes electronic technology that generates, stores and processes data in terms of positive and nonpositive states. Continue Reading
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Feature
01 Nov 2023
The promise of quantum-powered AI
The application of quantum computing to AI has the potential to disrupt a diverse array of industries. Learn why that potential is so promising and how it could affect companies. Continue Reading
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Tip
01 Nov 2023
Digital transformation challenges and 14 ways to solve them
Heading into 2024, CIOs must make digital transformation a core competency. Bestselling author Isaac Sacolick names the primary challenges organizations face and how to solve them. Continue Reading
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Tip
30 Oct 2023
How AI impacts digital transformation
AI adoption is changing digital transformation as enterprises deploy the technology to improve customer experience, boost developer productivity and look for a competitive edge. Continue Reading
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Tip
27 Oct 2023
9 tips to measure and improve digital transformation ROI
Amid a rapidly changing business landscape and competing priorities, a compelling ROI is all the more critical to justify and secure funding for digital transformation projects. Continue Reading
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Tip
20 Oct 2023
11 reasons why digital transformations fail, explained by pros
Digital transformations continue to be challenging and are prone to failure. Learn about 11 fatal mistakes to avoid at all costs. Continue Reading
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Tip
20 Oct 2023
How digital transformation is changing customer experience
Digital transformation and customer experience go hand in hand as organizations look to provide self-service options, highly personalized experiences and easier ways to query data. Continue Reading
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Tip
19 Oct 2023
Building a digital transformation team: 9 essential roles
Who needs to be on a digital transformation team? Metrigy's Robin Gareiss lists the key positions of an effective digital transformation team and why they're important. Continue Reading
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Definition
18 Oct 2023
competitive advantage
Competitive advantage is the favorable position an organization seeks to be more profitable than its rivals. Continue Reading
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Definition
17 Oct 2023
chief digital officer
A chief digital officer (CDO) is charged with helping an enterprise use digital information and advanced technologies, such as the cloud, AI, machine learning, automation, IoT, mobile and social media, to create business value. Continue Reading
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Feature
17 Oct 2023
10 online digital transformation certifications and courses
Transformation is tough. We've compiled a list of popular paid online digital transformation courses and certification programs for leaders seeking to gain a competitive edge. Continue Reading
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Definition
16 Oct 2023
central bank digital currency (CBDC)
A central bank digital currency (CBDC) is a digital version of a country's central bank money or fiat currency. Continue Reading
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Definition
13 Oct 2023
digital economy
The digital economy refers to the economic activities that emerge from connecting individuals, businesses, devices, data and operations through digital technology. Continue Reading
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Tip
12 Oct 2023
12 digital transformation tips and best practices
Successful digital transformation requires agility, speed, cost optimization, technical innovation and cultural change. C-suite commitment and employee buy-in are also critical. Continue Reading
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Tip
11 Oct 2023
Build a digital transformation roadmap in 6 steps
Digital transformation, done right, is the key to business survival. Build a roadmap to digital business model success by following this in-depth, six-step template. Continue Reading
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Definition
10 Oct 2023
digital culture
Digital culture refers to the behaviors, practices and values that develop from the use of digital technologies. Continue Reading
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Tip
10 Oct 2023
How to remove digital signatures from a PDF
Digital signatures let organizations execute and secure agreements, but users can remove them if they need to reformat documents or protect signers' privacy. Continue Reading
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Tip
06 Oct 2023
7 challenges with blockchain adoption and how to avoid them
Organizations tend to face the same hurdles when they try to implement blockchain. Knowing what they are could be the first big step to overcoming them on the road to success. Continue Reading
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Definition
05 Oct 2023
social network
A social network is a website or app that lets people connect with each other on a common platform. Continue Reading
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Definition
05 Oct 2023
blockchain
Blockchain is a record-keeping technology designed to make it impossible to hack the system or forge the data stored on it, thereby making it secure and immutable. Continue Reading
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Definition
28 Sep 2023
digital innovation
Digital innovation is the adoption of modern digital technologies by a business. Continue Reading
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Definition
26 Sep 2023
business process mapping
Business process mapping is the visual display of the steps within a business process showing how it's done from start to finish. Continue Reading
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Definition
25 Sep 2023
digital platform
A digital platform is a web-based structural software package that speeds and eases transactions among users. Continue Reading
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Definition
19 Sep 2023
business process
A business process is an activity or set of activities that accomplish a specific organizational goal. Business processes should have purposeful goals, be as specific as possible and produce consistent outcomes. Continue Reading
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Definition
19 Sep 2023
business process improvement (BPI)
Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these improvements. Continue Reading
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Definition
15 Sep 2023
IT modernization
IT modernization is the process of updating an organization's information technology infrastructure, practices and systems to keep up with emerging technologies. Continue Reading
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News
14 Sep 2023
Cloud pricing hits new mark amid multiple drivers
Cloud costs continue to rise, according to the U.S. government's latest pricing data. Wages, energy demands, emerging tech and consumption patterns contribute to the trend. Continue Reading
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Feature
13 Sep 2023
Top 10 benefits of blockchain for business
Blockchain's unique characteristics address many business issues. Here are 10 important benefits of blockchain and examples of the industries taking advantage of them. Continue Reading
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Podcast
12 Sep 2023
Overcoming employee burnout: Leadership in the digital age
Break free of the burnout cycle by addressing overwork, prioritizing recovery and fueling teams with the motivation to thrive in the age of digital, sustainable transformation. Continue Reading
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Definition
12 Sep 2023
sharing economy
The sharing economy, also known as collaborative consumption or peer-to-peer-based sharing, is a concept that highlights the ability -- and perhaps the preference -- of individuals to rent or borrow goods rather than buy and own them. Continue Reading