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• Improve your digital transformation plan: 3 tips from EY's Jeff Wong

  EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike. Continue Reading

• An 18-month-old virtual agent at Credit Suisse gets its bearings

  Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance. Continue Reading

• ITSM program: Tips on where to start, from a CIO who's been there

  Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started. Continue Reading

• What are the benefits of ITSM for fast-moving businesses?

  IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case. Continue Reading

• In a hot RPA market, the 'rule of five' keeps CIOs focused on use cases

  The robotic process automation market is advancing at a rapid clip. "Market growth is exceeding our greater than 50% CAGR to get from $500 million to $2.8 billion in five years," said Craig Le ... Continue Reading

• Definitions to Get Started

  • What is qualitative data?
  • What is a learning management system (LMS)?
  • What is a PMO (project management office)?
  • What are leadership skills?

  • What is a decision support system (DSS)?
  • What is an entrepreneur (entrepreneurship)?
  • What is an IT service catalog?
  • What is strategic innovation?

  View All Definitions

• AR headsets in the enterprise: An expert perspective

  In his book, The Fourth Transformation, Shel Israel makes the argument that augmented reality -- the superimposition of digital information on the real world -- is the next technology innovation ...Continue Reading

• When running IT like a business, consider the bagel shop

  Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy.Continue Reading

• Chief data officer role today: Less on defense, more on offense

  Customer experience is front and center for every member of the C-suite today -- from the CEO down. That goes for the chief data officer role, too. CDOs were once seen as the high stewards of data ...Continue Reading

• How to start a blockchain project: Questions for IBM's Jerry Cuomo

  A blockchain project starts with a belief that business needs to be done in a different way. Here's what happens next, including the role CIOs play in a blockchain journey.Continue Reading

• An AI-machine learning data challenge: Predicting the unpredictable

  A difficult test for companies wanting to capitalize on huge amounts of data and emerging tech is getting it to fit what they can't see, says MIT's Iyad Rahwan.Continue Reading

• The time to think about post-quantum cryptography is now

  Rob Clyde, chairman-elect of ISACA's board of directors, worries a lot about the world according to qubits. He explains why here -- and why post-quantum cryptography should matter to CIOs.Continue Reading

• Artificial intelligence center of excellence emerges as best practice

  One way for enterprises to get a grip on an AI strategy that makes sense for them is to establish an artificial intelligence center of excellence.Continue Reading

• Digital transformation program: How to drive business success

  When embarking on their digital transformation journey, CIOs must first understand the problems they are trying to solve. CIO Bill Gillis explains why.Continue Reading

• CISO soft skills in demand as position evolves into leadership role

  Cybersecurity industry veteran Joan Pepin discusses how the evolution of the CISO role has made soft skills essential to thrive in the information security field.Continue Reading

• IT pros name users, GDPR as biggest cloud computing security threats

  The cloud is growing faster than companies can prepare for cloud computing security threats, a quartet of tech leaders say at a Boston forum. But managing risk is within reach.Continue Reading

• Best practices for cloud security: Be cognizant of what's in the cloud

  In this Ask the Expert, Booz Allen Hamilton's Anil Markose offers the cloud security best practices organizations need to protect their cloud information.Continue Reading

• Machine learning use case to ID unhappy employees

  Telus International CIO Michael Ringman analyzes the machine learning use case he launched to curb high attrition rates in call centers.Continue Reading

• Some types of artificial intelligence aren't ready for their close-up

  Michael Ringman, CIO at TELUS International, has a unique vantage point on artificial intelligence and how the technologies under the AI umbrella are developing. He's helping build an artificial ...Continue Reading

• Gartner on blockchain: Questions to ask and lots of caveats

  It's immature, misunderstood, untested in the enterprise, risk-laden -- and needs to be on the CIO agenda. Gartner's Nick Heudecker frames the blockchain questions you should be asking.Continue Reading

• Fostering human-machine collaboration is a CIO's job

  Uncover why human-machine collaboration was singled out in a Forrester Research report that says it's time for enterprises to embrace AI in the workplace -- and IT has a special role to play.Continue Reading

• Tackling security debt: The role of risk register, patch management

  In this Q&A, Akamai's Dave Lewis offers pointers on how to address security debt and also discusses how organizations can avoid incurring such debt.Continue Reading

• At Accenture, benefits of public cloud are business benefits

  In this Q&A, infrastructure chief Merim Becirovic reports on the consulting company's cloud journey, discusses new technologies cloud will make possible and offers some getting-started advice.Continue Reading

• Bold cloud computing plan puts Accenture on fast track

  Three years ago, the consulting company aimed to go from 10% in the public cloud to 90%. How's it faring? Infrastructure chief Merim Becirovic tells in this interview.Continue Reading

• CIOs won't own enterprise machine learning -- they'll enable it

  How can CIOs support an enterprise machine learning initiative? They can start by building a data lake.Continue Reading

• Security debt: Why you should pay attention

  Akamai's Dave Lewis -- a speaker at the upcoming RSA Conference 2018 -- discusses how organizations build security debt over time and its potential risks.Continue Reading

• Readying your IT shop for RPA software

  IT's role in an RPA implementation varies depending on the scope of the project and the company's enterprise architecture. Here's how Fannie Mae, Duke Energy and Abbyy handle RPA.Continue Reading

• Crypto-agility: Strategies and best practices to get there

  Staying crypto-agile is vital for data security. Venafi's Paul Turner discusses how to establish crypto-agility and the need for creating an inventory of cryptographic assets.Continue Reading

• Data, the cloud and its impact on the job of CIO

  Cloud computing has made it so easy to create data and move into and out of business, according to one tech vendor exec, it's changed the focus of the job of CIO.Continue Reading

• Vendor briefing on standardizing processes for RPA services

  Robotic process automation (RPA) services promise eye-popping returns on investment. Here, a veteran business process improvement expert talks about his experiences in preparing Fortune 100 ...Continue Reading

• Serverless computing architecture won't kill containers

  As a way of building applications, serverless computing architecture is gaining in popularity. But it won't replace containers or any other development method, Red Hat's Rich Sharples says.Continue Reading

• Artificial intelligence strategies tackle 'reasonable goals' -- not moonshots

  The Gartner Data & Analytics Summit I've been writing about recently was filled with prescriptive advice for data analytics leaders. Much of that advice, unsurprisingly, was focused on the ...Continue Reading

• Serverless computing model puts the developer in the driver's seat

  The application design method is all the rage in IT circles. A former developer sounds off on what it's good for -- and what it isn't.Continue Reading

• Savvy reasons not to use public cloud platforms

  Going to the cloud could lead to business benefits aplenty. Yet, for some, sticking to terra firma may be the solid choice.Continue Reading

• Today's great cloud challenge: The hybrid IT puzzle

  Companies are still in an early phase of a big cloud challenge: managing a mishmash of public and private cloud systems and data centers. And they may have to wait on vendors to help tackle it.Continue Reading

• How can the CISO become a business enabler?

  For a cybersecurity program to be effective, CISOs must be viewed as business enablers. Kudelski Security's John Hellickson offers tips on how CISOs can make the transformation.Continue Reading

• Who needs a tech futurist? In today's world, you do

  A Chicago consulting outfit hires a tech futurist to help clients prepare for the fast-coming next waves of technology. But looking at the future to prepare today isn't just for consultants.Continue Reading

• How to create the best RPA architecture

  Enterprises are embracing robotic process automation to automate rules-based, repetitive tasks in a cost-efficient manner. ROI depends on having the right RPA architecture.Continue Reading

• AI in the enterprise: A framework for success

  Developing an AI use case that lays out what the project will cost, the value it will provide and the potential risks it will bring can be a head scratcher for CIOs. AI in the enterprise is ...Continue Reading

• Understanding of cloud computing ERP clearing -- but still foggy

  Companies drawn to the centralizing simplicity of cloud computing ERP need to fully grasp the characteristics that make it different from on-premises software, according to the Cloud Security Alliance.Continue Reading

• Cloud ERP systems present 'business-critical' security challenges

  Where does the data live? Who -- the provider or the customer -- is responsible for securing what? They're vital questions to ask when mulling a cloud move, a new report posits.Continue Reading

• Blockchain implementation: Connecting the missing DLT links

  Blockchain implementation is helping streamline governance processes, but a few questions must be answered first to take full advantage of distributed ledger technology.Continue Reading

• Cloud computing ecosystem: Greater than the sum of its parts

  The cloud affords companies the freedom to try new things fast. But they also risk "totally losing control," says analyst Liz Herbert. A cloud computing ecosystem imposes a sense of order.Continue Reading

• AI in the workplace: Try it, you'll like it

  Google and its big tech compatriots know what we're up to much of the time; it won't be long before employers do too. Welcome to the future workplace; behold the quantified worker.Continue Reading

• Among AI use cases that matter to CIOs, ITSM ranks high

  AI use cases for your ITSM program abound, but early adopters caution that vendor offerings are immature and will require hands-on testing for best results.Continue Reading

• Prepare now for an AI-assisted ITSM strategy

  What does it mean to have an AI-assisted ITSM strategy? Pink Elephant's Jennifer Wels outlines seven areas where AI can be applied to ITSM.Continue Reading

• Some may not know it, but companies want CIOs with cloud expertise

  Organizations know what benefits cloud computing can bring -- and they're seeking out IT leaders with cloud expertise to make them a reality.Continue Reading

• In digital era, CEO's job is to score with tech

  Lisa Pearson, chief exec at data analytics company Umbel, discusses the CEO's job -- ever-slanting toward tech -- in a time of the "superpower consumer."Continue Reading

• Enterprise data analytics strategy: A guide for CIOs

  This Essential Guide explores enterprise data analytics strategies and how to select the right infrastructure, management tactics and technologies for your organization.Continue Reading

• Instagram

  Instagram is a free, online photo-sharing application and social network platform that was acquired by Facebook in 2012.Continue Reading

• 'Proof of value' -- not proof of concept -- key to RPA technology

  Companies interested in robotic process automation (RPA) technology get fixated on proving it works, not its business value. Here's how to fix that.Continue Reading

• Unclouding: How one company reversed the cloud migration process

  As cloud use matures, more companies are considering scaling back and starting a reverse cloud migration process. Here is one IT officer's 'unclouding' experience.Continue Reading

• The new products development process and IT innovation

  Most people don't know what their company's business objectives are. But for IT to contribute to a successful new products development process, your team needs to know.Continue Reading

• Break the bottleneck with this new IT/business engagement model

  CIO teams need to interact more directly with business stakeholders -- from the digital sophisticates to the digital naïfs. Here are five elements of a new business engagement model.Continue Reading

• The power of positive four-letter words to unlock employee potential

  Four-letter words like can't and don't crush an employee's potential and quash creativity. Have the courage to use positive four-letter words and watch what happens.Continue Reading

• Reddit

  Reddit is a social news website and forum where content is socially curated and promoted by site members through voting.Continue Reading

• Key IT metrics: A CIO guide

  As technology and the business evolve, so do IT metrics. In this Essential Guide, learn how to navigate KPIs, IT investment and cloud cost optimization techniques.Continue Reading

• Writing a statement of work? Here's what you should include

  A project's success can hinge on having clear and specific details about it. Download this free checklist to see critical elements of a statement of work.Continue Reading

• Free statement of work template examples for CIOs

  Statements of work are critical in helping CIOs keep projects on track and meet business goals. Check out these free statement of work template examples.Continue Reading

• How organizational agility will save and destroy your company

  Aiming for organizational agility? Prepare to change how you scope work, structure teams, develop talent, practice leadership, and deliver and sell your products.Continue Reading

• Building an online game platform: Startup caters to developers

  The online game platform startup STOVE aims to solve the catch-22 of platform businesses by offering business assistance to its content producers, in addition to user analytics.Continue Reading

• Pixar president on why building a 'fail fast' culture is hard

  The duality of failure, IBM's bet on cognitive computing, and the difference between a data officer and an analytics officer: The Data Mill reports.Continue Reading

• A CIO's guide to enterprise cloud migration

  Considering an enterprise cloud migration? This Essential Guide delves into the process and lays out best practices for getting the job done.Continue Reading

• Infographic: Strategic IT plan checklist for CIOs

  A company's IT strategy can determine whether it sinks or floats in today's competitive marketplace. Download our free checklist to find out what components should be in your strategic IT plan.Continue Reading

• Larry Wall's programmer virtues and 'vices'

  IT pros who are lazy, impatient and hubristic are just what CIOs need. Gartner analyst Danny Brian explains why in this SearchCIO tip.Continue Reading

• incremental innovation

  Incremental innovation is the introduction of small improvements or upgrades to already existing products, services, processes or methods.Continue Reading

• CIO guide to project management basics, DevOps and Agile

  In this Essential Guide, learn project management basics and get expert advice on how to get the most out of DevOps and i an Agile digital strategy.Continue Reading

• Profiles in digital leadership at Forbes, CBS, US Bank

  Forbes, CBS and US Bank use social media marketing, mobile devices, Agile project development -- and strong IT-marketing partnerships -- to drive digital projects.Continue Reading

• agreed-upon procedures (AUP)

  Agreed-upon procedures are the standards a company or client outlines when it hires an external party to perform an audit on specific tests or business process and then report on the results.Continue Reading

• Loss of focus chief reason for startup failure

  Too much passion, too little passion, too many cooks -- there are many factors that can lead to loss of focus and, ultimately, to startup failure.Continue Reading

• Free RFP template examples for ERP

  Use these free RFP template examples for ERP to make the best use of your business' technology resources.Continue Reading

• Three steps to keep IT policies and procedures regulatory compliant

  Corporate compliance and risk management expert Jeffrey Jenkins shares how he ensures IT policies and procedures remain in sync with current compliance regulations.Continue Reading

• Can automated segregation of duties benefit regulatory compliance?

  In this feature, Michael Rasmussen explains why automated SoD reduces compliance costs as well as the potential for fraud and lawsuits.Continue Reading

• Mobility trend: For this IT leader, connected car is both zest and threat

  The connected car is just one example of a mobility trend that is reshaping business as usual.Continue Reading

• The new BPM program: A focus on data-driven business outcomes

  With an emphasis on data-driven business results, the new BPM program is giving CIOs the tools to help grow the business.Continue Reading

• Preparation underway for Dodd-Frank conflict mineral disclosures

  Dodd-Frank conflict mineral provisions create new disclosure rules for public companies. In this tip, learn how to prepare for the regulations.Continue Reading

• Strategic business intelligence for a mobile future

  Gathering, analyzing and providing easy access to data is central to strategic business intelligence programs. Learn more in this CIO Essential Guide.Continue Reading

• Quiz: Mobile BI strategy, techniques and practices for CIOs

  Mobile business intelligence techniques are a hot topic in today's IT departments. Test your knowledge in our mobile BI strategy quiz.Continue Reading

• Cloud: A disruptive technology that's worth the disruption

  Cloud computing is a disruptive technology that promises to upend the enterprise, but the upsides are worth the risk.Continue Reading

• IT service management and delivery: A quiz for CIOs

  Is your IT organization doing all it can to improve user experience? Review our CIO coverage and take our quiz on IT service management and delivery.Continue Reading

• newsfeed

  A news feed (newsfeed) is list of newly published content on a website. End users can receive push updates for new content on a site by subscribing to the site's news feed. Continue Reading

• geolocation data

  Geolocation data is information associated with an electronic device that can be used to identify its physical location. The most common example of geolocation data is an IP address.Continue Reading

• business continuity management (BCM)

  Business continuity management (BCM) is a framework for identifying an organization's risk of exposure to internal and external threats.Continue Reading

• group think

  Group think (also spelled groupthink) is a phenomenon that occurs when group's need for consensus supersedes the judgment of individual group members.Continue Reading

• Generation Facebook (Generation F)

  Generation Facebook (Generation F) is a term used to define millennials who have grown up using social media as their primary networking tool.Continue Reading

• PICK chart (Possible, Implement, Challenge and Kill chart)

  A PICK chart (Possible, Implement, Challenge and Kill chart) is a visual tool for organizing ideas. The purpose of a PICK chart is to identify which ideas can be implemented easily and have a high payoff.Continue Reading

• Yammer

  Yammer is a private microblogging and collaboration platform for enterprise social networking. Unlike public social media platforms such as Twitter,Yammer only allows members to connect with other members who belong to the same email domain.Continue Reading

• Millennials 101: Test yourself with our generational diversity quiz

  As the Millennial generation enters the workforce, CIOs are balancing a lot of generational diversity. Test your knowledge about managing Millennials.Continue Reading

• FAQ: Four criteria for an effective IT innovation strategy

  In this FAQ, IT executives share four ways to kick-start and manage an IT innovation strategy that drives business value and transformation.Continue Reading

• Test your social media risk management IQ: A SearchCompliance.com quiz

  Proliferating social networks have cast a spotlight on social media risk management. Take our quiz to find out if you are up to speed on social media.Continue Reading

• control framework

  A control framework is a data structure that organizes and categorizes an organization’s internal controls, which are practices and procedures established to create business value and minimize risk.Continue Reading

• 99.999 (Five nines or Five 9s)

  In computers, 99.999 (often called "five 9s") refers to a desired percentage of availability of a given computer system.Continue Reading

• Cloud computing service quiz for enterprise CIOs

  Is your organization ready to ramp up its cloud computing service offerings? Read these recent stories and take our quiz to assess your cloud computing readiness.Continue Reading

• FAQ: GARP and how it helps you achieve better information governance

  Many organizations do not have an information governance structure that works with defined record-keeping principles that ensures accountability. GARP may be your answer.Continue Reading

• IT in 2010: Keeping up with the latest IT management trends

  Running IT in 2010 requires CIOs to consider ITSM methodologies, vendor contract renegotiations and investments in new technologies. Have you kept up with IT management trends?Continue Reading

• spoliation

  Spoliation is the destruction, alteration, or mutilation of evidence that may pertain to legal action. (Continued)Continue Reading

• Electronic Communications Privacy Act (ECPA)

  The Electronic Communications Privacy Act (ECPA) is a United States federal statute that prohibits a third party from intercepting or disclosing communications without authorization.Continue Reading

• Fair Credit Reporting Act (FCRA)

  The Fair Credit Reporting Act (FCRA) is United States federal legislation that promotes accuracy, fairness and privacy for data used by consumer reporting agencies.Continue Reading

• CKO (chief knowledge officer)

  Chief knowledge officer (CKO) is a corporate title for the person responsible overseeing knowledge management within an organization.Continue Reading

• FFIEC compliance (Federal Financial Institutions Examination Council)

  FFIEC compliance is conformance to a set of standards for online banking issued in October 2005 by the Federal Financial Institutions Examination Council (FFIEC)... (Continued)Continue Reading