Features

Features

• CIO uses master data management to speed digitalization

  IMA Financial Group CIO Michelle Vercellino's effort to clean up, protect and govern the firm's data is an important step in the firm's quest for 'data intelligence.'  Continue Reading

• Tackling the 'ask me anything' challenge of a conversational interface

  IBM researchers discuss the challenge of designing conversational interfaces where the potential incoming questions are limitless. The solution: narrowing the scope and training end users.  Continue Reading

• Machine learning use case to ID unhappy employees

  Telus International CIO Michael Ringman analyzes the machine learning use case he launched to curb high attrition rates in call centers.  Continue Reading

• Cloud workload protection tool speeds cloud migration, saves time

  Informatica deployed Aporeto's IT security tool to protect its cloud servers. It gained peace of mind -- and valuable time.  Continue Reading

• Informatica enlists cloud workload protection platform for 'zero-trust' IT security

  To secure its immense cloud operations, Informatica looks to a new tool, a cloud workload protection platform by Aporeto, with a deny-all approach to server access.  Continue Reading

• IoT initiatives raise new complications for CIOs

  As CIOs integrate IoT team projects, they must find a new balance between operational technology and IT -- a process that requires as much political savvy as tech expertise.  Continue Reading

• How to make AI agents better conversationalists: Context is key

  IBM's Bob Moore and Raphael Arar are committed to designing AI agents that actually understand -- and retain -- context. The aim? To make AI exchanges more like conversations.  Continue Reading

• Conversational UX design: What it is and who's paving the way

  Two researchers at IBM aim to make AI systems converse more like humans. Here, they discuss the emerging field of conversational UX design and the expertise that goes into it.  Continue Reading

• Tackling security debt: The role of risk register, patch management

  In this Q&A, Akamai's Dave Lewis offers pointers on how to address security debt and also discusses how organizations can avoid incurring such debt.  Continue Reading

• CIOs won't own enterprise machine learning -- they'll enable it

  How can CIOs support an enterprise machine learning initiative? They can start by building a data lake.  Continue Reading

• Security debt: Why you should pay attention

  Akamai's Dave Lewis -- a speaker at the upcoming RSA Conference 2018 -- discusses how organizations build security debt over time and its potential risks.  Continue Reading

• Lacking data management processes holds back digital business

  The business fallout of poor data management processes goes well beyond security and privacy implications. Evident IT CEO David Thomas explains in this SearchCompliance Q&A.  Continue Reading

• CIOs dissect what makes their artificial intelligence projects tick

  AI has been described as the ultimate disruptor. These three IT leaders are prepping for the shake-up with artificial intelligence projects designed to harness that potential.  Continue Reading

• Readying your IT shop for RPA software

  IT's role in an RPA implementation varies depending on the scope of the project and the company's enterprise architecture. Here's how Fannie Mae, Duke Energy and Abbyy handle RPA.  Continue Reading

• Crypto-agility: Strategies and best practices to get there

  Staying crypto-agile is vital for data security. Venafi's Paul Turner discusses how to establish crypto-agility and the need for creating an inventory of cryptographic assets.  Continue Reading

• Serverless computing model puts the developer in the driver's seat

  The application design method is all the rage in IT circles. A former developer sounds off on what it's good for -- and what it isn't.  Continue Reading

• Machine learning use cases, touch-text-talk on Box CIO's to-do list

  Intuitive interfaces, automating menial work so people can focus on big ideas, finding AI and machine learning use cases -- Box CIO Paul Chapman's to-do list is awesome.  Continue Reading

• Box CIO talks IT innovation and pressures in an 'all-cloud' environment

  Box CIO Paul Chapman discusses the demands of running IT at a company that was 'born digital' and why an 'all-cloud' environment doesn't preclude having to manage legacy IT.  Continue Reading

• FAQ: How is digitization influencing SEC compliance priorities?

  As online trading and digital finance becomes the norm, updated SEC compliance regulations target these transactions in an effort to improve digital asset security.  Continue Reading

• Digital transformation for insurance: Idaho firm opts for HCI

  An Idaho-based property and casualty insurance company has swapped out its VMware infrastructure and separate storage systems for hyper-converged hardware from Scale Computing.  Continue Reading

• From phishing attempt circumvention to AI, new CIO has a big job

  As the new CIO at Snow Software, Alastair Pooley is taking on a range of priorities, from helping the business to recognize a phishing attempt to exploring AI for customer support.  Continue Reading

• Cybersecurity skills gap: Get creative about cyber hiring

  Hiring candidates from disciplines beyond infosec can go a long way to address the widening cybersecurity skills gap, says industry veteran Javvad Malik.  Continue Reading

• How cloud is changing the role of the CIO today

  Cloud has had a colossal impact on IT -- for starters, it's changed how it works and what it can pull off. And its effect on the role of the CIO today is no less transformational.  Continue Reading

• Natural-language processing technology boosts BI at Penn Medicine

  Natural-language processing technology lets Penn Medicine tap unstructured data, improving its analytics and patient care. Success required a multidisciplinary effort.  Continue Reading

• Cybersecurity trend forecast: Streamlined, simplified security

  In this SearchCIO Q&A, Javvad Malik discusses why streamlining infosec processes is becoming a top cybersecurity trend and how new tech influences the infosec industry.  Continue Reading

• New tech creates new attack vectors, cybersecurity vulnerabilities

  CISO John Germain explains how tech like AI and IoT are revolutionizing business -- and creating new cybersecurity vulnerabilities as data protection is left on the back burner.  Continue Reading

• Startup thinking: CIOs face challenges tapping entrepreneurial spirit

  Startup thinking is something CIOs and their enterprises hope to incorporate, but they must consider the rigors and challenges of embracing startup culture.  Continue Reading

• Digital labor transforms IT, but not without careful prep

  Robotic process automation can replace humans with software bots that are always on and always right, says believer Gerson Benker, but be prepared for major organizational change.  Continue Reading

• Deep learning projects: Cloud-based AI or dedicated hardware?

  Are deep learning projects part of your AI agenda this year? Here's how to evaluate the tradeoffs between using cloud-based AI infrastructure versus dedicated hardware.  Continue Reading

• For IT chief, the goal is to deliver business value

  Waste Industries' Hubert Barkley discusses the CIO role and tech projects that increase efficiency in this Q&A.  Continue Reading

• At Waste Industries, digital transformation initiatives rooted in trust

  Getting the business to buy the notion of business-enabling technology comes before big, flashy wins, IT chief Hubert Barkley says in this interview.  Continue Reading

• What do the new AI chips mean for CIOs? Homework, for starters

  New AI chips promise to put deep learning initiatives in better reach of enterprises. But they aren't applicable to all AI projects and, in some cases, are inferior to CPUs and GPUs.  Continue Reading

• Tech, growing data sets complicate enterprise cybersecurity strategy

  Emerging tech has grown companies' data sets and made IT environments increasingly complex. As IT capabilities evolve, enterprise cybersecurity strategy is struggling to keep up.  Continue Reading

• Cybersecurity's shortage of skills leaves IT projects vulnerable

  A recent study found that as IT projects proliferate, cybersecurity's shortage of skills is leaving tech vulnerable. Analyst and study author Jon Oltsik explains in this Q&A.  Continue Reading

• Red Hat CIO talks open hybrid cloud, next-generation IT

  Deploying his company's open hybrid cloud product, preparing for next-generation IT, building an 'inclusive meritocracy' -- Red Hat CIO Mike Kelly talks turkey with SearchCIO.  Continue Reading

• The 2018 CIO budget plan: The goal is lofty, but is the money there?

  Digital transformation and underlying technologies -- cloud, AI, DevOps -- dominate CIO strategies this year, but it's unclear whether CIO budgets are up to the task.  Continue Reading

• Among AI use cases that matter to CIOs, ITSM ranks high

  AI use cases for your ITSM program abound, but early adopters caution that vendor offerings are immature and will require hands-on testing for best results.  Continue Reading

• Architecture firm taps AEC technology to drive digital strategy

  Arcadis CIO Justin Wright's pioneering use of architecture, construction and engineering technology brings buildings to life -- and the firm's digital strategy up to speed.  Continue Reading

• Some may not know it, but companies want CIOs with cloud expertise

  Organizations know what benefits cloud computing can bring -- and they're seeking out IT leaders with cloud expertise to make them a reality.  Continue Reading

• CIO: Adaptability essential to modernize IT structure

  Darin Morrow discusses how he achieves one of his primary goals as Cricket Wireless CIO: Ensuring the company's IT structure defines and continuously improves business processes.  Continue Reading

• CIO plans for AI projects in 2018 push the envelope

  SearchCIO interviews with leading IT executives suggest continued strong investment in AI projects -- and an important role for CIOs in developing an enterprise-wide AI strategy.  Continue Reading

• Hyper-converged infrastructure solutions hit the mainstream

  HCI technology is expanding beyond its original niches in virtual desktop infrastructure and video storage, taking an expanded role in the corporate data center.  Continue Reading

• Enterprise IT infrastructure: Outsource or upgrade for CIOs?

  Intent-based networking and other emerging technologies offer new approaches to enterprise IT, but some CIOs are seeking innovation in cloud computing.  Continue Reading

• How GE digital transformation won over the sales force

  A major part of the GE digital transformation is getting its 25,000 salespeople on board as it rethinks its vast commercial sales function.  Continue Reading

• For Airbnb, data democratization is a strategic advantage

  Home-rental site Airbnb recognized the value of data from its start. Then it built tools and developed training to democratize data, turning employees into data scientists.  Continue Reading

• What IT automation trends mean for the future of the shop

  Smart technology is creating citizen technologists who can now function in a traditional IT department, even though they're not trained. Here's what that means for the future.  Continue Reading

• Mitigating security risks posed by emerging tech: Expert advice

  Companies are in hot pursuit of the benefits offered by cutting-edge technologies, but mitigating security risks often gets scant attention. CIOs need to change that. Here's how.  Continue Reading

• Highs and lows of the digital innovation process

  The digital innovation process has made organizations more agile, but the shift could present its own set of IT challenges for modern companies. Genpact's Gianni Giacomelli explains why.  Continue Reading

• Book excerpt: The five phases of decision architecture methodology

  In this book excerpt, authors Andrew Wells and Kathy Chiang detail the decision architecture methodology, describe its five phases and explain how the strategy drives data monetization.  Continue Reading

• Run a hackathon event that pays off -- and draws women

  IBM Watson Health's chief scientist explains how a hackathon event can pay dividends for a company, provided it's run right. Plus, advice on how to get more women to hackathons.  Continue Reading

• The future of workplace structure: Cross-functional teams, AI impact

  The digital workplace, including the CIO shop, is moving toward cross-functional collaboration, greater openness to outside contributors and the uptake of artificial intelligence.  Continue Reading

• Former Apple CEO discusses AI, leadership and experience marketing

  Former Apple and Pepsi CEO John Sculley discusses how disruptive technologies and leadership styles are influencing industries far beyond IT.  Continue Reading

• Unclouding: How one company reversed the cloud migration process

  As cloud use matures, more companies are considering scaling back and starting a reverse cloud migration process. Here is one IT officer's 'unclouding' experience.  Continue Reading

• How blockchain works: An infographic explainer

  Understanding how a blockchain works is the first step in taking advantage of the technology. Learn how a blockchain unit of value moves from party A to party B.  Continue Reading

• Robotic process automation technology gets to work

  Robotic process automation technology can eliminate or speed up routine digital tasks now performed by humans. Finding RPA sweet spots and the right tools is the CIO challenge.  Continue Reading

• Data lake governance: A big data do or die

  Data lake governance may not be a sexy undertaking, but it's become a critical component in modern data architecture, according to experts.  Continue Reading

• Assessing the cost of private cloud

  The high cost of private cloud requires a ton of due diligence on the part of CIOs and business partners.  Continue Reading

• IT asset management strategy: License compliance and beyond

  In this Q&A on IT asset management strategy, read up on what it's like to run afoul of software companies' license compliance requirements and how IoT will impact ITAM.  Continue Reading

• Building an online game platform: Startup caters to developers

  The online game platform startup STOVE aims to solve the catch-22 of platform businesses by offering business assistance to its content producers, in addition to user analytics.  Continue Reading

• Profiles in digital leadership at Forbes, CBS, US Bank

  Forbes, CBS and US Bank use social media marketing, mobile devices, Agile project development -- and strong IT-marketing partnerships -- to drive digital projects.  Continue Reading

• Chief innovation officers need friends in high places

  Hyatt, Merck and Nestlé Purina execs explain their business processes for innovation and detail why backing from on high is important.  Continue Reading

• A tale of two retailers profiting from big data

  A young and an old retailer shed light on how they're profiting from big data. (Hint: The secret is in their approach to project management.)  Continue Reading

• 7-Eleven guru's eight-step program for building an innovation team

  IT innovation is on every CIO's agenda -- or it should be. Before plotting your strategy, consider these eight tips from 7-Eleven's innovation guru.  Continue Reading

• How PayPal rallied a 4,000-strong move to Agile

  PayPal’s wholesale move to an Agile methodology was built on ‘four pillars,’ took seven months and changed the way 4,000 IT and product people did their jobs. Here’s how it got done.  Continue Reading

• Four pillars of PayPal's 'big bang' Agile transformation

  PayPal's technology VP Kirsten Wolberg gives SearchCIO the facts, figures and philosophy behind a 'big bang' move to Agile that changed the way 510 cross-functional teams work. Included in the budget: $2 million to change out the furniture.  Continue Reading

• Can automated segregation of duties benefit regulatory compliance?

  In this feature, Michael Rasmussen explains why automated SoD reduces compliance costs as well as the potential for fraud and lawsuits.  Continue Reading

• Mobility trend: For this IT leader, connected car is both zest and threat

  The connected car is just one example of a mobility trend that is reshaping business as usual.  Continue Reading

• Out of the shadows: Rogue IT is becoming CIO business as usual

  The consumerization of IT and increasing demands for business agility are forcing the evolution of rogue IT. How are CIOs responding?  Continue Reading

• CIO/CTO shapes up shared services strategy and puts the fun into ITSM

  Bart Murphy was hired by CareWorks Family of Companies to create and carry out a shared services strategy; he transformed IT and became CIO/CTO.  Continue Reading

• The new BPM program: A focus on data-driven business outcomes

  With an emphasis on data-driven business results, the new BPM program is giving CIOs the tools to help grow the business.  Continue Reading

• Agile principles, for IT and across the enterprise

  Agile principles push beyond the boundaries of IT and across enterprise.  Continue Reading

• All aboard: CIO wins the battle, initiates centralized IT organization

  Our SearchCIO IT Leader of the Year Award winner, CIO Eric Hawley, explains how he built a centralized IT environment -- starting with listening.  Continue Reading

• Multi-hypervisor environments: Making it work or not worth the work?

  There are potential benefits to running a multi-hypervisor environment but are they worth the management challenges?  Continue Reading

• FAQ: GARP and how it helps you achieve better information governance

  Many organizations do not have an information governance structure that works with defined record-keeping principles that ensures accountability. GARP may be your answer.  Continue Reading

• Chapter excerpt: Decision-making processes and IT governance

  Find out how sound decision-making processes form the foundation of IT governance policies by allocating decision rights and accountability.  Continue Reading