KLAS names top revenue cycle management vendors in 2025

Claims management and clearinghouse

Waystar received the Best in KLAS award for top claims management and clearinghouse software in 2025. The Claims Management solution narrowly beat out its competition with 91.8 points versus Availity Essentials Pro's 90.6 points, Quadax Xpeditor's 89.4 points and Experian Health ClaimSource's 88.4 points.

Other solutions ranked by KLAS in this year's report for claims management and clearinghouse software included FinThrive's Claims Manager (88.0 points) and the SSI Group's SSI Claims Management (83.4 points).

All solutions in this category ranked above the general software average of 80.6 points and most were above the market average of 86.5 points.

KLAS noted that an overwhelming majority of Waystar and Availity customers using their claims management and clearinghouse solutions feel the vendors keep all their promises. Most customers of Availity, Waystar, FinThrive and Experian Health also have solutions as part of their long-term plans.

All or nearly all Waystar and Quadax customers would also buy the solutions again.

Coding and clinical documentation

In this year's Best in KLAS report, Nym's Medical Coding Engine earned the top spot for autonomous coding technology with an overall performance of 93.7 points compared to the market average of 93.1 points. Notably, all customers surveyed by KLAS said Nym avoids charging for every little thing and the solution is part of their long-term plans. They would also buy the technology again.

Nuance (a Microsoft Company) took the Best in KLAS award this year for its Nuance CDI solution, a clinical documentation integrity technology. KLAS gave the solution 89.5 points, pushing it above the market average of 88.0 points and the two other solutions considered -- Iodine Software's AwareCDI (85.1 points) and Solventum's 360 Encompass CDI (84.6 points).

Solventum also took the top spot in the computer-assisted physician documentation category, as the only solution considered and earning 81.4 points. Meanwhile, Dolbey's Fusion CAC beat out Solventum's CAC solution with 89.6 versus 87.2 points in the computer-assisted coding segment. All Dolbey users told KLAS the vendor avoids charging for every little thing and the solution is part of their long-term plans.

Revenue cycle solutions

While the above categories fall under revenue cycle technology, KLAS also ranked some specific revenue cycle management solutions. The markets in this year's report with ranked solutions included chargemaster management and contract management.

In 2025, the Craneware Group's Trisus Chargemaster solution earned the highest overall performance score with 89.4 points. Other solutions in this market segment included Health Catalyst's Vitalware VitalCDM with 85.0 points and FinThrive's CDM Master with 84.8 points.

The Trisus Chargemaster solution outperformed the other two ranked solutions across culture, loyalty, operations, relationship and value.

Experian Health's Contract Manager & Analysis software took Best in KLAS this year for the contract management segment. The software earned 90.3 points, beating out FinThrive's Contract Manager solution with 81.0 points. Experian Health edged out FinThrive across all customer experience measures, earning at least an "A-" in all measures except operations, where it earned a B+.

Front-end and patient financial engagement

Front-end revenue cycle management and patient billing categories included in this year's Best in KLAS report included insurance discovery, patient access and patient financial engagement. These technologies streamline medical billing and simplify the patient billing and collection process.

For insurance discovery, FinThrive's Insurance Discover beat out Experian Health's Coverage Discovery with 91.6 versus 88.8 points. An overwhelming majority of customers using both solutions said the vendors avoid charging for every little thing, keep all promises and are part of their long-term plans. Nearly all customers also told KLAS they would buy the insurance discovery solutions again.

For patient access software, Waystar received Best in KLAS this year for its Patient Access solution, which earned 88.0 points. Experian Health's eCare NEXT solution came in second with 83.4 points.

Finally, KLAS gave the top patient financial engagement honor to RevSpring for its PersonaPay Patient Financial Engagement solution. RevSpring's solution earned 90.3 points, exceeding the overall performance scores of WayStar's Patient Financial Experience (88.8 points) and Flywire's Patient Financial Engagement Platform (88.4 points).

However, all of Flywire's Patient Financial Engagement Platform customers told KLAS the vendor avoids charging for every little thing. Additionally, all of RevSpring's PersonaPay Patient Financial Engagement solution customers said they would buy it again.

Jacqueline LaPointe is a graduate of Brandeis University and King's College London. She has been writing about healthcare finance and revenue cycle management since 2016.