New & Notable
Microsoft joins the AI chatbot market with Copilot Health
Microsoft is framing Copilot Health as a complement to patient–provider relationships, but the company's own data suggest it's filling in where care access falters.
Amazon expands Health AI chatbot to all customers
Amazon's move to expand its Health AI chatbot could help it gain greater traction in a growing consumer-facing health AI market.
Leapfrog must remove safety grades from 5 Tenet-owned hospitals, judge says
Poor grades assigned by the nonprofit watchdog to the Tenet hospitals in Florida were based on methodology that “has no scientific basis” and “misrepresents hospital safety,” a federal judge ruled.
— Healthcare Dive
ECRI: AI's diagnostic capabilities pose patient safety risk in 2026
ECRI said AI use in diagnostic care could be a patient safety risk this year, echoing its earlier warning that patient-facing AI use could threaten safety.
Healthcare Strategies: A Podcast
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A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.
Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Latest News
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First study of ChatGPT Health questions triage efficacy
The study, which is the first to assess OpenAI's ChatGPT Health tool, found that the system under-triages serious medical emergencies and mental health crises.
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73% of patients ask docs for health info, while only 16% ask AI
As the options for health-related AI chatbots increase, most patients still prioritize information from their doctors of medical professionals.
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Report: Having a PCP improves chronic disease prevention, management
The report showed that 95.5% of adults with a primary care provider get screenings for chronic disease prevention, compared to just 67.6% of those without a PCP.
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47% of patients trust CDC, down from start of RFK Jr. tenure
With fewer patients trusting the CDC for vaccine information, healthcare professionals need to step in to fill an information vacuum that could have public health consequences.
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HHS backed at-home cervical cancer screening. Will women use it?
Women still prefer in-office sampling, but at-home cervical cancer screening is preferred by traditionally underserved patients who might be behind on their screenings.
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Press Ganey launches GenAI for patient satisfaction survey data
The generative AI tool, Narrative HX, makes it easier to get real-time patient satisfaction data summaries without the hassle of manual rules-based approaches.
Features
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Using text message patient outreach beyond appointment reminders
Although appointment reminders are the top use case for text message patient outreach, Corewell Health found SMS also helps plug patients into the full digital experience.
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Are AI chatbots exposing healthcare's patient engagement limits?
Experts might be mixed in their reviews of AI chatbots for patients, but there's one thing they do agree on: there's a patient engagement gap, and AI is trying to fill it.
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How nurses assess care goals to boost patient satisfaction
Nurses at New Jersey's Valley Hospital boosted patient satisfaction by 14% by soliciting and understanding patient care goals.
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Business needs push health equity back to the fore in 2026
Healthcare is still managing challenges related to disparities in health outcomes, creating a business case for renewed energy in health equity projects.