New & Notable
OpenAI expands ChatGPT Health to all adult U.S. users
OpenAI has made updates to its ChatGPT Health model, including allowing users to share certain health information with the regular chat feature.
Which AI chatbots do patients turn to for medical advice?
ChatGPT's popularity spanned all age groups, but a sizeable contingent of patients still prefer not to use AI for medical information at all.
Survey: Hospital brand loyalty drives care access decisions
U.S. News survey data show that patient loyalty is increasingly being placed in the hospital brand, likely because patients want a comprehensive care experience.
How primary care can implement patient-centered AI policy
Patients are aware of the risks of AI use, so primary care offices need to implement a patient-centered AI policy enabling disclosure and consent.
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Latest News
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153% surge in patient portal messaging imperils provider workloads
Providers might consider billing for patient portal messaging, enhanced health IT infrastructure and AI systems to reduce messaging workloads.
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Lown: Top hospitals fall short in health equity work
The Lown Institute found that the leading hospitals named by U.S. News & World Report underperform in its own measures of health equity.
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KFF: Healthcare cost pressures lead patients to use AI for health info
Just under a third of patients say they've used AI for health information in the past month, with most users saying healthcare affordability problems led them there.
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As patients rely on AI for medical advice, will bots replace care?
Two surveys show that patients are increasingly relying on AI to access care when they can't connect with a doctor, but patients still prefer a provider when possible.
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Half of adults struggle to afford healthcare, despite insurance coverage
Experts say the healthcare affordability problem is slated to get worse as federal policies threaten comprehensive insurance coverage.
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As vaccine hesitancy grows, can AI chatbots provide public health info?
New data show a growing vaccine hesitancy problem, but researchers at the University of Pennsylvania say AI chatbots could deliver effective public health messaging.
Features
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Rewrites needed as patients say mental health chatbots are judgmental
Users perceive judgment from mental health chatbots, sparking some researchers to call for messaging tweaks before the tools reach their full potential.
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AdventHealth's smart rooms enable, not dampen, human connection
The health system avoided cold, ultramodern smart hospital rooms by opting for technology that brings people and information together for the patient.
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Facing financial headwinds, health systems prioritize patient loyalty
Health systems facing tight margins and an uncertain financial future must focus on reducing friction points and boosting patient loyalty.
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3 steps for health system leaders to drive patient safety culture
Health system leaders can drive a patient safety culture by investing in robust reporting systems, communicating corrective action and engaging staff in safety overhauls.