New & Notable

Community health centers provide care to 1 in 7 patients

Both HRSA and NACHC stressed the value community health centers bring to primary and preventive care access.

Patient portal message volumes are concentrated among a few patients and providers, prompting calls for targeted interventions to reduce workload.

Health systems have taken various approaches to implementing AI chatbots, but the intent is consistent: deepen their relationships with patients.

OpenAI has made updates to its ChatGPT Health model, including allowing users to share certain health information with the regular chat feature.

A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.

Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Report: 29% of young adults don't have a primary care provider

Researchers say that young people without a primary care provider can imperil their patient engagement and care coordination later in life.
Trusted docs dispel vaccine myths, but many don't have one

KFF data shows that those with a trusted provider are less likely to believe vaccine misinformation, but separate reports indicate many patients still lack a usual source of care.
Should cancer diagnoses come from the patient portal? 75% say no.

Most patients don't want to learn they have cancer from the patient portal. Researchers say additional notification settings or delayed test results for certain diagnoses are needed.
153% surge in patient portal messaging imperils provider workloads

Providers might consider billing for patient portal messaging, enhanced health IT infrastructure and AI systems to reduce messaging workloads.
Lown: Top hospitals fall short in health equity work

The Lown Institute found that the leading hospitals named by U.S. News & World Report underperform in its own measures of health equity.
KFF: Healthcare cost pressures lead patients to use AI for health info

Just under a third of patients say they've used AI for health information in the past month, with most users saying healthcare affordability problems led them there.

Rewrites needed as patients say mental health chatbots are judgmental

Users perceive judgment from mental health chatbots, sparking some researchers to call for messaging tweaks before the tools reach their full potential.
AdventHealth's smart rooms enable, not dampen, human connection

The health system avoided cold, ultramodern smart hospital rooms by opting for technology that brings people and information together for the patient.
Facing financial headwinds, health systems prioritize patient loyalty

Health systems facing tight margins and an uncertain financial future must focus on reducing friction points and boosting patient loyalty.
3 steps for health system leaders to drive patient safety culture

Health system leaders can drive a patient safety culture by investing in robust reporting systems, communicating corrective action and engaging staff in safety overhauls.