Patient satisfaction and experience
Patient engagement technology has helped streamline the patient care journey as consumers become accustomed to strategies other service sectors have adopted. Consumer-centric apps form healthcare’s digital front door to improve patient engagement, drive loyalty and ease access to care.
Top Stories
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News
15 Nov 2024
Patient safety improves as HAIs, medication errors go down
Despite a nationwide boost in patient safety, The Leapfrog Group reports state-by-state variation that needs addressing. Continue Reading
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Feature
12 Nov 2024
Never events vs. sentinel events: Assessing patient safety
Never events and sentinel events are similar types of patient safety events, but factors like prevention and reimbursement distinguish the two. Continue Reading
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News
19 Oct 2017
How Healthcare Bias Affects Patient-Provider Relationships
Patients and providers alike face bias during the care encounter, putting a serious strain on patient-provider relationships. Continue Reading
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News
25 Jul 2017
Nurse Communication, Teamwork to Boost Care Experience Scores
A Press Ganey report identifies strong nurse communication and care team teamwork as key factors driving good care experience scores from patients. Continue Reading
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News
19 Jul 2017
Cultural Barriers Limit Immigrant Patient-Provider Interactions
Immigrant patient-provider interactions suffer because there is a disconnect not only with regard to language, but to culture as well. Continue Reading
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News
18 Jul 2017
Top 4 Challenges in Driving High Patient Satisfaction
Providers need it identify challenges to driving high patient satisfaction in order to further the goal of patient-centered care. Continue Reading
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News
11 Jul 2017
What is Different Between Patient Experience, Satisfaction?
Patient experience and patient satisfaction have overlapping definitions, causing much confusion. Continue Reading
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Answer
24 May 2017
Improving Nurse Communication with a 56-Second Strategy
Making a genuine connection with patients and improving nurse communication does not have to take long. Continue Reading
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Feature
05 May 2017
How Hospitals Can Raise Patient Satisfaction, CAHPS Scores
Improving patient satisfaction scores, such as CAHPS, is key for driving practice reputation and reimbursements. Continue Reading
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News
26 Apr 2017
Is Sitting the New Patient Communication Strategy for Nurses?
Nurses sitting down during patient communications raised patient satisfaction from the 9th to the 43rd percentile. Continue Reading
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News
25 Apr 2017
6 Steps to Improving the Patient, Family Engagement Process
Implementing patient and family engagement strategies will require healthcare organizations undergo a culture shift. Continue Reading
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News
29 Mar 2017
Building Successful Healthcare Patient Advisory Councils
Patient advisory councils give patients a seat at the table, effectively improving patient-centered healthcare. Continue Reading
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News
29 Mar 2017
Patient Support Groups Drive Medication Adherence, Empowerment
Patient support groups led to better wellness choices, such as improved medication adherence. Continue Reading
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News
14 Mar 2017
5 Patient-Centered Strategies to Improve Patient Safety
Healthcare professionals can help improve patient safety through patient-centered care strategies and incorporating the patient as part of the care team. Continue Reading
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News
02 Mar 2017
3 Best Practices to Improve the Healthcare Patient Experience
Providers must deliver quality care, compassion, and convenient care access to ensure a positive patient experience. Continue Reading
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News
06 Jan 2017
Do Patient Satisfaction Scores Truly Portray Quality Care?
A recent op-ed questions whether patient satisfaction scores accurately reflect quality patient care and optimal outcomes. Continue Reading
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News
01 Dec 2016
3 Ways to Incorporate Patient Preferences into Healthcare
Healthcare professionals can incorporate more patient preferences into their care delivery by collecting their perspectives through surveys or patient advisory councils. Continue Reading
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News
01 Sep 2016
4 Fixes to Improve Hospital Environment, Patient Satisfaction
In order to improve patient satisfaction scores, healthcare leaders must consider hospital environment improvements. Continue Reading
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News
25 Aug 2016
How Social Media Support Groups Enhance Patient Experience
New research shows that the internet can enhance patient experience through social support groups. Continue Reading
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Feature
05 Aug 2016
How Patient Engagement Supports Chronic Disease Management
In order for providers to be successful in chronic disease management, they must employ strong patient engagement strategies. Continue Reading
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News
01 Apr 2016
How Hospital Environments Affect Patient Satisfaction Levels
To improve patient satisfaction, hospitals should improve personal patient relationships, hospital policies affecting patients, and the environment in which patients receive care. Continue Reading
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News
29 Mar 2016
Understanding Generational Differences in Patient Engagement
While millennials may want more patient engagement through health IT, members of the silent generation look for provider direction in their care. Continue Reading
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News
07 Mar 2016
3 Ways Social Media in Healthcare can Improve Patient Engagement
Between improving provider communication and building a healthcare-oriented community among patients, social media holds a lot of promising in improving patient engagement. Continue Reading