Patient satisfaction and experience
Patient engagement technology has helped streamline the patient care journey as consumers become accustomed to strategies other service sectors have adopted. Consumer-centric apps form healthcare’s digital front door to improve patient engagement, drive loyalty and ease access to care.
Top Stories
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Feature
11 Apr 2025
Can social capital fix healthcare's patient safety problems?
A focus on social capital lets healthcare leaders improve patient safety and experience via better teamwork and shared values. Continue Reading
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News
10 Apr 2025
Top 3 factors driving patient loyalty across generations
Faced with competing priorities across generations, health systems should home in on reliability, competence and respect to drive loyalty and market share. Continue Reading
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News
23 Jul 2018
Understanding the Power Hierarchy in Patient-Provider Relationships
Power hierarchies can create an imbalance in patient-provider relationships. Patients may not participate in care because of a perceived subordination to their providers. Continue Reading
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News
11 Jul 2018
What Are the Top Patient Engagement Measures in Value-Based Care?
Utilizing patient engagement measures makes patient-centered initiatives more actionable. Continue Reading
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News
06 Jun 2018
Does EHR Use Detract From Patient-Provider Communication?
Sixty-two percent of clinicians said the EHR gets in the way of quality patient-provider communication, according to a Stanford Medicine poll. Continue Reading
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News
22 May 2018
How Do Patient-Centered Medical Homes Support Patient Engagement?
The patient-centered medical home is a model that helps support value-based care alongside patient engagement. Continue Reading
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Answer
26 Mar 2018
Using Patient Rounding Tools to Enhance the Patient Experience
Henry Ford Health System has used patient rounding tools to make the process more efficient. Now, leaders are using the tool to make patient rounding a patient experience driver. Continue Reading
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News
23 Mar 2018
Long Appointment Wait Time a Detriment to High Patient Satisfaction
Thirty percent of patients facing long wait times leave before seeing the doctor, while 20 percent will change providers altogether following a long wait time experience. Continue Reading
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News
15 Mar 2018
Can Asking Sexual Orientation Hurt Patient-Provider Communication?
Ninety-seven percent of patients said that questions about their sexual orientation or gender identity will not hinder patient-provider communication or relationships. Continue Reading
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News
27 Feb 2018
Clinician EHR Demands Detract from Patient-Provider Relationship
Providers spend more time on EHR use than on communication and building a meaningful patient-provider relationship, a new study finds. Continue Reading
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News
20 Feb 2018
Do TV Medical Dramas Skew Patient Perceptions of Quality Care?
Research shows that TV medical drama "Grey's Anatomy" does not accurately portray a hospital experience, which can fog patient perceptions of quality care encounters. Continue Reading
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News
13 Feb 2018
Healthcare Organizations Expect to Focus on Consumer Engagement
Healthcare organizations are increasingly focusing on consumer engagement, highlighting the critical role of the patient in value-based healthcare. Continue Reading
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Feature
02 Feb 2018
Improving Pediatric Patient Experiences with Age-Appropriate Education
At Boston Children’s Hospital and Children’s Hospital of Philadelphia, reducing patient fears and improving pediatric patient experiences is child’s play. Continue Reading
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News
24 Jan 2018
How Cultural, Language Barriers Impact Positive Patient Experience
Cultural and language barriers get in the way of a positive patient experience in urban and multicultural community health centers, research shows. Continue Reading
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Answer
02 Jan 2018
Using Patient Education to Enhance ICU Patient Experience
Patient education materials are plentiful in hospitals, but fragmented care and information sources hinder the overall ICU patient experience. Continue Reading
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News
27 Nov 2017
3 Key Traits of a Positive Patient-Provider Relationship
Empathy, strong communication, and shared decision-making are essential for a positive patient-provider relationship. Continue Reading
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News
06 Nov 2017
3 Tips for Nurses to Improve Patient Satisfaction, Experience
Nurses are critical to creating a positive patient experience, and strong nurse communication can improve patient satisfaction scores. Continue Reading
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Feature
27 Oct 2017
Patient Pre-Registration Tips for a Quality Consumer Experience
Pre-registration will ideally replace convoluted patient check-in processes, helping to improve the patient registration experience. Continue Reading
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News
19 Oct 2017
How Healthcare Bias Affects Patient-Provider Relationships
Patients and providers alike face bias during the care encounter, putting a serious strain on patient-provider relationships. Continue Reading
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News
25 Jul 2017
Nurse Communication, Teamwork to Boost Care Experience Scores
A Press Ganey report identifies strong nurse communication and care team teamwork as key factors driving good care experience scores from patients. Continue Reading
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News
19 Jul 2017
Cultural Barriers Limit Immigrant Patient-Provider Interactions
Immigrant patient-provider interactions suffer because there is a disconnect not only with regard to language, but to culture as well. Continue Reading
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News
18 Jul 2017
Top 4 Challenges in Driving High Patient Satisfaction
Providers need it identify challenges to driving high patient satisfaction in order to further the goal of patient-centered care. Continue Reading
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News
11 Jul 2017
What is Different Between Patient Experience, Satisfaction?
Patient experience and patient satisfaction have overlapping definitions, causing much confusion. Continue Reading
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Answer
24 May 2017
Improving Nurse Communication with a 56-Second Strategy
Making a genuine connection with patients and improving nurse communication does not have to take long. Continue Reading
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Feature
05 May 2017
How Hospitals Can Raise Patient Satisfaction, CAHPS Scores
Improving patient satisfaction scores, such as CAHPS, is key for driving practice reputation and reimbursements. Continue Reading
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News
26 Apr 2017
Is Sitting the New Patient Communication Strategy for Nurses?
Nurses sitting down during patient communications raised patient satisfaction from the 9th to the 43rd percentile. Continue Reading
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News
25 Apr 2017
6 Steps to Improving the Patient, Family Engagement Process
Implementing patient and family engagement strategies will require healthcare organizations undergo a culture shift. Continue Reading
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News
29 Mar 2017
Building Successful Healthcare Patient Advisory Councils
Patient advisory councils give patients a seat at the table, effectively improving patient-centered healthcare. Continue Reading
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News
29 Mar 2017
Patient Support Groups Drive Medication Adherence, Empowerment
Patient support groups led to better wellness choices, such as improved medication adherence. Continue Reading
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News
14 Mar 2017
5 Patient-Centered Strategies to Improve Patient Safety
Healthcare professionals can help improve patient safety through patient-centered care strategies and incorporating the patient as part of the care team. Continue Reading
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News
02 Mar 2017
3 Best Practices to Improve the Healthcare Patient Experience
Providers must deliver quality care, compassion, and convenient care access to ensure a positive patient experience. Continue Reading
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News
06 Jan 2017
Do Patient Satisfaction Scores Truly Portray Quality Care?
A recent op-ed questions whether patient satisfaction scores accurately reflect quality patient care and optimal outcomes. Continue Reading
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News
01 Dec 2016
3 Ways to Incorporate Patient Preferences into Healthcare
Healthcare professionals can incorporate more patient preferences into their care delivery by collecting their perspectives through surveys or patient advisory councils. Continue Reading
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News
01 Sep 2016
4 Fixes to Improve Hospital Environment, Patient Satisfaction
In order to improve patient satisfaction scores, healthcare leaders must consider hospital environment improvements. Continue Reading
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News
25 Aug 2016
How Social Media Support Groups Enhance Patient Experience
New research shows that the internet can enhance patient experience through social support groups. Continue Reading
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Feature
05 Aug 2016
How Patient Engagement Supports Chronic Disease Management
In order for providers to be successful in chronic disease management, they must employ strong patient engagement strategies. Continue Reading
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News
01 Apr 2016
How Hospital Environments Affect Patient Satisfaction Levels
To improve patient satisfaction, hospitals should improve personal patient relationships, hospital policies affecting patients, and the environment in which patients receive care. Continue Reading
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News
29 Mar 2016
Understanding Generational Differences in Patient Engagement
While millennials may want more patient engagement through health IT, members of the silent generation look for provider direction in their care. Continue Reading
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News
07 Mar 2016
3 Ways Social Media in Healthcare can Improve Patient Engagement
Between improving provider communication and building a healthcare-oriented community among patients, social media holds a lot of promising in improving patient engagement. Continue Reading