Patient satisfaction and experience
Patient engagement technology has helped streamline the patient care journey as consumers become accustomed to strategies other service sectors have adopted. Consumer-centric apps form healthcare’s digital front door to improve patient engagement, drive loyalty and ease access to care.
Top Stories
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19 Dec 2024
Is AI the key to understanding patient experience data?
AI is working to distill the reams of patient experience data that healthcare organizations need to support better clinic encounters. Continue Reading
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16 Dec 2024
Top patient education strategies for managing obesity
Patient education, communication and motivation will be key for healthcare providers and patients managing obesity. Continue Reading
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15 Jun 2023
How AI in the Call Center Can Improve Staff, Patient Experience
AI on call center lines can automate simpler tasks, like appointment scheduling, leaving staff to handle more complex queries and streamlining the patient experience. Continue Reading
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14 Jun 2023
Can Emojis Enhance Patient-Provider Communication?
Before clinicians can use emojis in patient-provider communication, more symbols representing human organs and medical equipment need to be developed. Continue Reading
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13 Jun 2023
Trans Patient Experience Marked by Healthcare Access Woes
Trans patients said that cost is their main healthcare access issue, but it is also challenging to find providers knowledgeable about trans healthcare needs. Continue Reading
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12 Jun 2023
Can the Race of AI Chatbot Avatars Impact Patient Experience?
University of Colorado researchers grapple with ethical questions about how the perceived race of an AI chatbot avatar impacts patient experience and patient trust. Continue Reading
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08 Jun 2023
Strategically Implementing Technology for Follow-Up Care Engagement
SUNY Downstate Health Sciences University assessed technology vendors offering follow-up care engagement by vendor willingness to collaborate and cost. Continue Reading
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07 Jun 2023
How Vanderbilt Logged 1M Patient-Reported Outcome Measures (PROMs)
What began as a pilot project at three clinical sites, Vanderbilt's patient-reported outcome measures survey has hit a huge achievement in assessing meaningful outcomes. Continue Reading
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07 Jun 2023
Even At Top Hospitals, Racial Health Disparities in Patient Safety Are Steep
The researchers indicated that patients need more tools to assess racial health disparities in patient safety risk across hospital ratings. Continue Reading
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05 Jun 2023
Enhancing Patient Engagement through Shared Decision-Making
Shared decision-making is key for creating autonomy for patients, which can result in better treatment adherence. Continue Reading
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31 May 2023
DOs as Good as MDs in Clinical Outcomes, Patient Experience
The overall patient experience of clinical outcomes was the same for patients treated by DOs compared to MDs, researchers found. Continue Reading
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25 May 2023
Patients Need More in Digital Patient Experience, Patient Access
Patients and providers agree that the digital front door is important, but patients said momentum in building a digital patient experience has slowed to a halt. Continue Reading
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22 May 2023
Provider Perceptions Conflict Patient Preference in Contraception Choices
While most patients prefer hormone-free contraception, a majority of providers suggested hormonal options, a new survey found, uncovering the gap between patient preference and provider perceptions. Continue Reading
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17 May 2023
Patients Overburdened with Care Coordination Hurts Patient Experience
More than half of patients said spearheading their own care coordination was overwhelming, time-consuming, and harmed the overall patient experience. Continue Reading
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16 May 2023
Medical TikTok Runs Rampant with Medical Misinformation
Medical misinformation is common on the popular app TikTok, leaving experts to suggest stronger provider communication and patient education to dispel myths. Continue Reading
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11 May 2023
Patient Education Gaps Leave Women Ill-Informed About Postpartum Depression
Postpartum women want better patient education regarding postpartum depression, according to a recent survey. The toll was even higher among people of color. Continue Reading
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08 May 2023
Question Prompts May Guide Deeper Patient-Provider Communication
Patients who received question prompts reported better patient-provider communication than those who simply received generalized health information sheets. Continue Reading
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04 May 2023
Patient Experience Tanks as Patient Safety, Hospital Infections Grow
Hospital-acquired infections (HAIs) increased by as much as 60 percent from just before the pandemic until now, reflecting a lapse in patient safety and patient experience. Continue Reading
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Answer
26 Apr 2023
Making the Case for Personalized Patient Education, Communication
Creating personalized patient education could be part of the solution for promoting health equity. Continue Reading
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24 Apr 2023
Patient Trust in Clinician, Public Health Expert Credibility an Uphill Battle
New survey data showed that patient trust is still recovering post-pandemic, with people trusting the credibility of layperson family and friends over clinicians and health experts. Continue Reading
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19 Apr 2023
ChatGPT AI Chatbot Proves Effective for Patient Queries, Health Literacy
AI chatbot ChatGPT gave satisfactory answers to patient queries about breast cancer screening 88 percent of the time, with the added benefit of considering health literacy. Continue Reading
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13 Apr 2023
CMS Nursing Home Care Compare Exposed for Underreported Quality Info
CMS did not report problems with healthcare quality detected by state surveyors on its Nursing Home Care Compare website for 67 of 100 sample nursing homes. Continue Reading
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05 Apr 2023
Barriers to Patient-Reported Outcomes Measures for Gender-Affirming Care
Using patient-reported outcomes measures that are not validated for gender-affirming care and creating burden for both patients and administrators are key barriers to using these measures. Continue Reading
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05 Apr 2023
Three-Quarters of Docs Lament Medical Misinformation Problem
Physician respondents said they and their peers are responsible for combatting medical misinformation, but roadblocks like patient trust might get in the way. Continue Reading
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04 Apr 2023
How Do Clinicians Use Social Determinants of Health Info?
Some healthcare providers are using social determinants of health information in clinical decision-making, but there’s more room for EHR integration to play a role. Continue Reading
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30 Mar 2023
GA Bill Seeks Better Patient-Provider Communication About Medical Errors
A CANDOR law would protect transparent patient-provider communication about medical errors during legal and administrative proceedings. Continue Reading
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22 Mar 2023
Discrimination a Key Social Determinant of Health in Frailty, Outcomes
Black people who reported more discrimination were also more likely to display signs of frailty, underscoring how weathering serves as a social determinant of health. Continue Reading
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17 Mar 2023
Older Adults Face Lower Social Isolation, But Mental Health Woes Linger
One in three older adults reported social isolation, down from one in two in 2020 but still above pre-pandemic levels; the SDOH holds both physical and mental health challenges, researchers revealed. Continue Reading
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08 Mar 2023
Online Reviews, Patient Experience Outweigh Loyalty in Provider Selection
New data shows that 46% of patients rely on online provider reviews for provider selection. With loyalty on the back burner, a poor patient experience could prompt consumers to look elsewhere. Continue Reading
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07 Mar 2023
What Influences Patient Trust in Public Health Agencies?
Public health agencies looking to rebuild patient trust will want to consider their communication strategies in addition to how they control public health crises. Continue Reading
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28 Feb 2023
Are Not-for-Profit Hospice Providers Better for the Family Caregiver Experience?
Not-for-profit hospice providers performed better on nearly every CAHPS Hospice measure than for-profit provider, indicating an overall better family caregiver experience. Continue Reading
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27 Feb 2023
Positive Patient-Provider Communication Elusive for Half of Women
Women were more likely than men to report poor patient-provider communication, adding to the barriers they face to healthcare access. Continue Reading
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27 Feb 2023
Building the Digital Front Door to Meet Consumer, Provider Needs
The digital front door can support a better consumer and provider experience, helping to enable good clinical outcomes and build patient loyalty. Continue Reading
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21 Feb 2023
NAM Pitches HHS, VA Collaboration for Whole Health, Patient-Centered Care
The report outlines the success VA has had with whole health and patient-centered care and suggested HHS helm an effort to scale a Whole Health System nationwide. Continue Reading
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10 Feb 2023
How Spiritual Care Impacts the Mental Health of Family Caregivers
A recent study found that providing spiritual care to family caregivers making surrogate healthcare decisions can address mental health issues associated with the role, reducing levels of anxiety. Continue Reading
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09 Feb 2023
Bad Economy Adds to Longstanding Cost, Medication Adherence Problems
Cost has long been the biggest problem for medication adherence, but new survey data showed that the current economy adds to the problem by making it harder to get prescriptions. Continue Reading
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07 Feb 2023
Nursing Home Care Compare Limits Effective Patient Navigation
The Nursing Home Care Compare websites obscure nursing home ownership, making patient navigation and care access decisions difficult. Continue Reading
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31 Jan 2023
Language Interpreter Services Key for Overcoming LEP Barriers
While language interpreter services are available, they fall short of the needs of first responders treating patients with limited English proficiency (LEP). Continue Reading
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30 Jan 2023
Do Patients Get Enough Patient Education About Their Blood Pressure?
Scant patient education during blood pressure readings keeps patients from understanding hypertension risks, reducing their sense of urgency and dissuading care access. Continue Reading
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30 Jan 2023
What Does Supportive Care Medicine Mean for Patient-Centered Care?
Providers acknowledge that healthcare is about more than the treatments administered. Supportive care medicine offers wraparound care that helps patients navigate illness. Continue Reading
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24 Jan 2023
Parent, Caregiver Engagement Low During Pediatric Well-Child Visits
Only a fourth of parents plan a list of questions ahead of pediatric well-child visits, which could signal that better parent and caregiver engagement ahead of appointments is necessary. Continue Reading
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18 Jan 2023
Docs Say Clinical Quality Is High, But Experience Doesn’t Meet Expectations
While more than half of patients report patient experience pitfalls, providers say patients have become more unreasonable, highlighting a misalignment in patient and provider goals. Continue Reading
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17 Jan 2023
Patient Safety Events Occur in a Quarter of Inpatient Hospitalizations
Of the adverse patient safety events that occurred in 2018, 23 percent were deemed preventable, and 32 percent were marked with high clinical severity. Continue Reading
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12 Jan 2023
PCORI Earmarks $285M for Shared Decision-Making Research
Of the total $308.5 million PCORI is issuing, the bulk is going to better understand strategies to support shared decision-making and informed decision-making in healthcare. Continue Reading
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05 Jan 2023
PCPs, Specialists Who Train Together See Better Patient Experience
Co-training among PCPs and specialists can be the difference between a median patient experience score and ranking in the 91st percentile, researchers found. Continue Reading
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05 Jan 2023
How Healthcare Can Solve Its Patient Trust Problem
The pandemic damaged patient trust, making trust seem like a political issue. But experts posit that bringing empathy and human understanding will remedy the issue. Continue Reading
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28 Dec 2022
Healthcare CRM: Top Uses Cases for Customer Relationship Management
Healthcare CRM can be useful for filling care gaps, tailoring outreach to specific populations, and providing data to track population health impacts. Continue Reading
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23 Dec 2022
Better Patient-Provider Relationships Linked to Obesity Treatment Access
Shared decision-making and cultural responsiveness will be essential to improving the patient-provider relationship and increasing obesity treatment access rates. Continue Reading
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22 Dec 2022
Implicit Bias Is Still a Hallmark of Patient Experience
Four in 10 patients of any demographic said they perceive implicit bias in their clinicians, despite two years of health equity pushes. Continue Reading
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13 Dec 2022
Why PCPs Are Key to Coordinating Patient Engagement with Payers, ACOs
Payers are instrumental in creating an ecosystem in which primary care providers can spearhead patient engagement efforts. Continue Reading
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12 Dec 2022
Understanding the “Sandwich Generation” of Family Caregivers
Data from the University of Michigan showed that most family caregivers in the “sandwich generation” caring for kids and aging parents are strained for time and their own mental health. Continue Reading
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07 Dec 2022
Are Financial Incentives Good Patient Engagement Tools for Weight Loss?
Financial incentives proved effective patient engagement tools for weight loss, but more research is needed to assess long-term efficacy. Continue Reading
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06 Dec 2022
Direct-to-Consumer Healthcare Websites Need Better Patient Education
Direct-to-consumer healthcare websites for testosterone therapy helped improve access to care, but they don’t meet industry standards for patient education. Continue Reading
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02 Dec 2022
Shared Decision-Making Tools Show Promise for Minority Patients
A FAIR Health initiative found that minority patients were mostly satisfied with shared decision-making tools, viewing them as a valuable resource in providing cost and clinical information. Continue Reading
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01 Dec 2022
Using Medical Jargon Confuses Patients Amid Low Health Literacy Trends
Patients are less likely to understand their health status when providers use medical jargon in place of verbiage that centers patient health literacy levels. Continue Reading
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29 Nov 2022
Most Patients Wary of End-of-Life Care, Senior Healthcare Experience
Most people agree the US healthcare industry is ill-prepared to meet the needs of a growing older population, with many concerned about the senior healthcare experience. Continue Reading
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29 Nov 2022
Healthcare Orgs Face Imperative to Rebuild Good Healthcare Experience
Humanizing healthcare and simplifying access and costs will be critical for remedying record-low patient and healthcare experience scores. Continue Reading
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28 Nov 2022
How to Improve Communication About Wait Times, Patient Satisfaction
A greeter in a primary care clinic waiting room supported communication about long wait times, which improved patient satisfaction scores. Continue Reading
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23 Nov 2022
Patient-Provider Communication About Vaccines Lacking in Pediatrics
A small margin of parents reported skipping pediatrician visits to avoid patient-provider communication about vaccines, a growing problem for overall preventive and well-child care. Continue Reading
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15 Nov 2022
Online Appointment Scheduling Falls Short, Dissuades Care Access for 61%
Seventy percent of patients said that despite using an online appointment scheduling tool, they had to complete appointment booking over telephone, dissuading care access for 61% of folks. Continue Reading
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08 Nov 2022
Empathic Communication Key to Addressing Healthcare Discrimination
Particularly, accommodating care access challenges and patient-centered communication may help overcome issues with healthcare discrimination. Continue Reading
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07 Nov 2022
Pediatric Patient Education Strategies for RSV, Respiratory Illness
Omnichannel communication strategies have been central to Nemours Children’s Health patient education strategy targeting RSV and respiratory illness in kids. Continue Reading
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02 Nov 2022
Only 1% of Docs Use Patient-Reported Outcomes Measures (PROMs)
Despite a nearly 60 percent baseline patient-reported outcomes measures (PROMs) response rate, only 1 percent of clinicians use PROMs in clinical workflows. Continue Reading
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28 Oct 2022
Text Message Patient Outreach Cuts 30-Day Hospital Readmission Risk 41%
Aside from lower 30-day hospital readmission, text message patient outreach was also linked to lower odds of emergency department utilization and 30- and 60-day mortality. Continue Reading
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25 Oct 2022
Patient Loyalty Hinges on Better Healthcare, Patient Navigation
A quarter of patients left their providers in 2021 mostly because of poor patient navigation, which should prompt some providers to rethink their approach to patient loyalty. Continue Reading
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20 Oct 2022
Why Healthcare’s Digital Front Door Needs Multiple Entryways
New healthcare consumer surveys show that patients want multiple ways to begin digitally engaging with providers, suggesting healthcare needs many entryways for its digital front door. Continue Reading
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17 Oct 2022
Cultural Competency Key for HIV’s Healthcare Discrimination Problem
Hispanic people with HIV are likely to report healthcare discrimination, an issue carving out racial health disparities and which must be countered with cultural competency. Continue Reading
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13 Oct 2022
Using Risk Stratification in Patient Engagement Strategies
Providers must use risk stratification to better target their patient engagement strategies to patients who need more meaningful health activation. Continue Reading
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11 Oct 2022
Patient Engagement Strategies for Home Healthcare Providers
Home healthcare providers need to be empathic and practice patient-centered care in their patient engagement strategies. Continue Reading
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28 Sep 2022
Poor Personalized Healthcare Limits Healthcare Consumerism
Around 70 percent of patients want their providers to personalize their healthcare, but care model constraints keep clinicians from fulfilling healthcare consumerism needs. Continue Reading
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26 Sep 2022
Using Shared Decision-Making to Enhance Informed Consent Conversations
Integrating shared decision-making tools into the clinical workflow can lead to greater patient health literacy and satisfaction after informed consent conversations for a medical procedure. Continue Reading
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21 Sep 2022
Uninsured, Publicly Insured Patients Face Implicit Bias in Health
Around 17 percent of publicly insured patients and 14 percent of uninsured people said they experience unfair treatment from their providers, adding a new layer to implicit bias in health. Continue Reading
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20 Sep 2022
What Are HCAHPS Scores, Why Are They Important to Patient Satisfaction?
With healthcare’s full embrace of patient-centered care models, providers must fully understand HCAHPS as a patient satisfaction measure. Continue Reading
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19 Sep 2022
Navigating Social Media’s Public Health, Medical Misinformation Problem
As public health messaging continues to find a home on social media, agency leaders must meet demands to gain user trust and beat medical misinformation. Continue Reading
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15 Sep 2022
Average Patient Appointment Wait Time Is 26 Days in 2022
The 26-day patient appointment wait time is 8 percent longer than 2017’s figure, indicating a looming provider shortage, researchers said. Continue Reading
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12 Sep 2022
Refining Online Provider Search Optimizes Provider, Patient Engagement
CHRISTUS Health said scrubbing its online provider search systems, and giving clinicians the option to take part, will be key to creating a better patient experience. Continue Reading
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08 Sep 2022
Patient Education, Nurses Cut Medication Adherence Woes by A Third
Patient education and nurse feedback programs helped Johns Hopkins Medicine address lapses in medication adherence for acute care, post-op patients. Continue Reading
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25 Aug 2022
Top Patient Experience Benefits for Home Healthcare
Home healthcare improves patient experience via quality of life, better palliative care, convenient care access, and detection of social determinants of health. Continue Reading
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22 Aug 2022
New Palliative Care Patient-Reported Outcomes Measures Launch
The patient-reported outcomes measures look at whether the patient felt understood and got help with pain management during palliative care. Continue Reading
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22 Aug 2022
How Digital Patient Intake, Registration Boost Patient Experience
The digital patient intake tool at Hansen Family Hospital streamlined the patient registration process, making for not just good patient experience but better workflows. Continue Reading
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11 Aug 2022
Nursing Homes Underreport Patient Safety Events, Pressure Ulcers
Researchers said the underreporting of patient safety events may adversely impact the Nursing Home Care Compare star ratings that inform consumer care access decisions. Continue Reading
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03 Aug 2022
Understanding Patient Rights to Medical Interpreters, Language Access
Access to language services and medical interpreters is not just a health equity issue, but a legal compliance issue. Continue Reading
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01 Aug 2022
Three-Quarters of Patients Note Patient Experience Pros and Cons
Patients keep a mental checklist of patient experience satisfiers like convenient appointment scheduling, friendly staff, and use of patient engagement technology. Continue Reading
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26 Jul 2022
Language Barriers Limit Patient-Reported Outcomes in Cancer Care
Patient-reported outcome tools built for English proficient (EP) patients can help improve cancer outcomes for Spanish-speaking patients, but language barriers restrict their participation. Continue Reading
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21 Jul 2022
Caregiver Engagement During Care Transition Cuts Hospital Readmission
A recent study found that caregiver engagement while facilitating care transitions can improve patient outcomes such as reducing hospital readmission. Continue Reading
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18 Jul 2022
Are the Updated CMS Hospital Star Ratings Reliable Measures?
A new AHA report found that the updated CMS Hospital Star Ratings are somewhat reliable for bigger organizations, but smaller hospitals reporting fewer data may experience instability. Continue Reading
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13 Jul 2022
US Saw Decade of Patient Safety Improvement Before COVID-19
In the 10 years preceding the COVID-19 outbreak, the US healthcare industry saw patient safety improvements that show promise for post-pandemic recovery. Continue Reading
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12 Jul 2022
Are Proxy, Caregiver Responses for Patient-Reported Outcomes Valuable?
Researchers found that proxy or caregiver responses to patient-reported outcomes are useful for enhancing or standing in for reports from incapacitated patients. Continue Reading
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07 Jul 2022
Top Patient Outreach, Healthcare Marketing Tools & Strategies
Leading patient outreach and healthcare marketing tools include direct mailers, email and patient portal messaging, text messaging, and telephone outreach. Continue Reading
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28 Jun 2022
Fewer Than 2% of Hospitals Excelling at Health Equity, Value
Only 66 of the 3,600 hospitals included in the Lown Institute’s social responsibility index scored well across measures of health equity, value, and health outcomes. Continue Reading
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20 Jun 2022
61% of Patients Want Better Patient Engagement in 2022
Stronger patient engagement and activation will help patients get in for preventive screenings and wellness checks, consumers said in a survey. Continue Reading
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09 Jun 2022
Docs Spend More Time with Patients, but Racial Disparities Still Present
In 40 years, the amount of time physicians spend with patients annually increased by 20 minutes, but racial disparities in physician face time widened over that period. Continue Reading
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06 Jun 2022
What Is Trauma-Informed Care & How to Deliver It
Delivering trauma-informed care will be critical to healthcare’s pursuit of health equity. Continue Reading
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24 May 2022
Telephone Follow-Up Improves ED Patient Education, Engagement
The automated telephone follow-up serves as a good screening for those who need extra patient education and engagement after ED discharge. Continue Reading
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23 May 2022
How Patient Engagement, Outreach Support Medication Adherence to PrEP
Healthcare organizations working with diverse and younger patient populations should consider how different patient outreach tools impact medication adherence for PrEP. Continue Reading
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19 May 2022
96% of Nurses Lack Tools Needed for Patient Engagement, Education
Seventy-one percent of nurses said they don’t have enough time to sufficiently meet patient engagement and patient education needs. Continue Reading
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10 May 2022
Geisinger’s Holistic Maternal Care Model Improves Healthcare Experience
Geisinger has midwives and substance use and SDOH programming added to its maternity care model to boost holistic care access and the healthcare experience for all. Continue Reading
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21 Apr 2022
One-Quarter of Adults Report Racial Discrimination in Healthcare
Adults said their healthcare providers treated them unfairly or ignored their symptoms because of their race or ethnicity, a glaring example of discrimination in the healthcare experience. Continue Reading
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13 Apr 2022
Ambulatory Service Centers Yield More Positive Patient Experiences
The Leapfrog Group’s Outpatient Surgical Care report showed that patient experience was all-around better in ambulatory service centers than in hospital outpatient departments Continue Reading
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11 Apr 2022
How Text Messaging Meets Expectations of Healthcare Consumers
Consumerism in healthcare continues to grow in influence, and healthcare organizations are recognizing how existing technology can meet changing expectations. Continue Reading
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07 Apr 2022
How AdventHealth Achieves Optimal Patient Safety, Healthcare Quality
AdventHealth has recently been recognized as an exemplar in patient safety for its system for supporting all of its hospitals in healthcare quality improvement. Continue Reading
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06 Apr 2022
Patient-Centered Care Lacking for Minorities, Low-Income Patients
Data shows that the quality of patient-centered care is heavily dependent upon race, insurance, and income level, resulting in disparities for Black, Hispanic, and low-income patients. Continue Reading