Features

4 Key Use Cases for Patient Data Access, Patient Portals

Patient data access and patient portal use is not just a regulatory requirement, but also a patient engagement strategy that can improve the overall patient experience. Continue Reading
Distinguishing Patient Experience, Patient-Reported Outcomes, and PGHD

Patient experience, patient-reported outcomes, and patient-generated health data (PGHD) all give insight into different aspects of patient healthcare. Continue Reading
Top Clinical Quality Measures Impacted by Patient Engagement

Many of the most common clinical quality measures are inevitably shaped by patient engagement strategies, experts agree. Continue Reading
Defining Patient Engagement for Value-Based Care

Value-based care hinges on low healthcare spending through tailored and innovative care delivery models, all of which rely on effective patient engagement. Continue Reading
How to Write Open Clinical Notes for a Good Patient Experience

Open clinical notes that are empathic, informative, and rely on objective clinical information are most likely to yield a good patient experience. Continue Reading

Charting the Future of Patient Experience and Technology

Connected health swooped in to define the patient experience during the pandemic, but as healthcare moves forward it must remember that quality healthcare goes beyond tech. Continue Reading
How Healthcare Is Starting to Heal Damaged Black Patient Trust

A history of racism in medicine and implicit bias tainting patient-provider communication has resulted in a significant barrier to Black patient trust. Continue Reading
How Do Social Determinants of Health Affect Patient Wellness?

Different social determinants of health affect patient wellness by limiting patient access to key health and lifestyle resources. Continue Reading
“First Do No Harm:” Combatting Black Maternal Health Disparities

Decades of health inequities have led to stark, and worsening, black maternal health disparities. Continue Reading
How Coronavirus Sparked Industry Collaboration, Team-Based Care

As the nation contends with an unprecedented global health crisis, clinicians are meeting the moment with never before seen levels of team-based care and industry collaboration. Continue Reading
Smart Hospitals Making the Future of Patient Experience a Reality

Smart hospital rooms might look like something out of the future, but they are slowly bringing a modernized patient experience to the present. Continue Reading

Using Social Determinants of Health to Drive Medication Adherence

Programs to address the social determinants of health have the potential to improve medication adherence rates. Continue Reading
What the CMS Hospital Star Ratings Mean for Care Quality, Patients

Hospitals must understand how the CMS Hospital Star Ratings are calculated in order to make an action plan to improve care quality and patient experiences. Continue Reading
How Non-Clinical Staff Enable Patient Engagement, Care Coordination

Patient navigators, health coaches, and community health workers are key to patient engagement and care coordination. But what is the difference between these non-clinical jobs? Continue Reading
How Rideshare Companies Can Address Social Determinants of Health

Rideshare companies have become an important vehicle for driving better patient care access and addressing the social determinants of health. Continue Reading
Improving Pediatric Patient Experiences with Age-Appropriate Education

At Boston Children’s Hospital and Children’s Hospital of Philadelphia, reducing patient fears and improving pediatric patient experiences is child’s play. Continue Reading
Patient Pre-Registration Tips for a Quality Consumer Experience

Pre-registration will ideally replace convoluted patient check-in processes, helping to improve the patient registration experience. Continue Reading
Strategies for Rural Patient Healthcare Access Challenges

Regional providers and industry leaders and policymakers must work together to overcome rural patient healthcare access challenges. Continue Reading
How to Create, Conduct Community Health Needs Assessments

Community health needs assessments are not only an IRS requirement, but also a critical tool for forging community health partnerships. Continue Reading
Overcoming Patient Barriers to Chronic Disease Management

Non-compliant patients aren't simply ignoring their chronic disease management plans; they usually have a series of barriers keeping them from adherence. Continue Reading
How Hospitals Can Raise Patient Satisfaction, CAHPS Scores

Improving patient satisfaction scores, such as CAHPS, is key for driving practice reputation and reimbursements. Continue Reading
Patient Engagement Strategies for Post-Discharge Follow-Up Care

Ensuring patients attend their post-discharge follow-up care is critical to driving health outcomes. Continue Reading
Balancing Patient Portal Privacy and Access for Pediatric Care

Patient portals in pediatrics raise several privacy issues, especially as patients age into adolescence and young adulthood. Continue Reading
What Providers Should Know to Improve Patient Access to Healthcare

Ensuring patient access to healthcare is an important piece of the patient engagement puzzle. Continue Reading
How Will MACRA Impact Patient Engagement, Care Coordination?

As the first reporting period draws nearer, providers will need to understand the patient engagement requirements listed under MACRA. Continue Reading
How Patient Engagement Supports Chronic Disease Management

In order for providers to be successful in chronic disease management, they must employ strong patient engagement strategies. Continue Reading
How the Affordable Care Act Impacts Patient Engagement

The signing of the Affordable Care Act brought the healthcare industry full-throttle into the age of patient-centered care and patient engagement. Continue Reading
How Patient Portals Improve Patient Engagement

Patient portals are a regularly talked-about technology in a doctor's tool belt, but how can they use the portal to boost patient engagement? Continue Reading