Features

Features

• Never events vs. sentinel events: Assessing patient safety

  Never events and sentinel events are similar types of patient safety events, but factors like prevention and reimbursement distinguish the two.  Continue Reading

• Why rural telehealth alone can't fix care access problems

  Without fixing workforce shortages and social determinants issues, rural telehealth's impact on care access will be limited.  Continue Reading

• Disclosing medical errors, adverse events to patients

  Disclosing a medical error to a patient is a moral and ethical imperative for healthcare providers.  Continue Reading

• Defining 11 common types of medical errors, patient harms

  Understanding the most common types of medical errors might help tailor patient safety best practices.  Continue Reading

• Real-time patient feedback data key for consumerism

  Real-time patient feedback data can help create a more personalized experience, which is key in the throes of healthcare consumerism.  Continue Reading

• 5 pitfalls to avoid when using GenAI for patient engagement

  Issues like algorithmic bias and deepening the digital divide are potential pitfalls to using GenAI for patient engagement.  Continue Reading

• Tackling patient safety, diagnostic errors on a system level

  Addressing patient safety and diagnostic errors will require a team-based approach that promotes no-shame accountability.  Continue Reading

• Promising patient engagement use cases for GenAI, chatbots

  Generative AI's strongest patient engagement use cases center on reducing staff and clinician burden while streamlining the patient experience.  Continue Reading

• Tackling vaccine hesitancy this respiratory illness season

  Family medicine doctors can leverage patient relationships and trust to support communication about vaccine hesitancy.  Continue Reading

• 6 factors comprising patient access to care, engagement

  Patient access to care relies on ample appointment availability, digital health access and facility accessibility.  Continue Reading

• Merck advocates fixes for cardiovascular disease in pregnancy

  Merck for Mothers invests in developing industry-leading, evidence-based clinical standards aimed at addressing cardiac disease in pregnancy.  Continue Reading

• Is care management missing from the GLP-1 drug discourse?

  Care management is key for any serious prescription, but has the commercialization of the weight loss industry kept it from the GLP-1 conversation?  Continue Reading

• Patient education tips for GLP-1, weight loss drug treatment

  Obesity treatment is not a one-and-done process. Patients taking a GLP-1 need to be supported by multidisciplinary care teams that practice strong patient education strategies.  Continue Reading

• What does usual source of care mean in healthcare?

  The number of patients claiming a usual source of care is on the decline, a signal of provider shortages and poor insurance coverage.  Continue Reading

• What is corporate social responsibility in healthcare?

  Corporate social responsibility in healthcare can include SDOH work and investing in community benefits.  Continue Reading

• Patient satisfaction metrics to interpret CAHPS scores

  Understanding terms like net promoter scores, global scores or top-box scores can help practice leaders assess CAHPS scores and patient satisfaction metrics.  Continue Reading

• How training boosts home health caregiver, aide workforce

  A California-based grant program boosted training access for home health caregivers, family caregivers and home-based supportive care for an aging population.  Continue Reading

• Defining the digital determinants of health

  Digital determinants of health (DDOH) are related to health IT and influence an individual's ability to access healthcare.  Continue Reading

• How do health IT vendors use patient family advisory councils?

  Patient and family advisory councils (PFACs) aren't just a hospital mainstay anymore, as health IT vendors host them to gain user insights.  Continue Reading

• Provider directory plans to promote LGBTQ-affirming care

  OutCare's online provider directory helps patients find and access LGBTQ-affirming care when it would otherwise be out of reach.  Continue Reading

• Aligning social determinants of health work with CMS rules

  Adapting to CMS standards for social determinants of health work meant aligning Cedars-Sinai's internal goals with external requirements.  Continue Reading

• CMS' whole-of-government approach to maternal health equity

  HHS and its subagencies CMS, HRSA and SAMHSA are making strides in promoting maternal health equity, leaders said at a recent conference.  Continue Reading

• What is the role of behavioral economics in healthcare?

  Behavioral economics can enhance patient engagement and chronic disease management efforts by tapping into basic human tendencies.  Continue Reading

• Teaming up with community-based organizations for SDOH work

  Health systems should work alongside community-based organizations to outline specific roles in their teamwork on social determinants of health projects and programs.  Continue Reading

• Top social determinants of health barring patient care access

  Income, racial bias, geography, and transportation serve as key social determinants of health hampering patient care access.  Continue Reading

• What is implicit bias, how does it affect healthcare?

  Healthcare leaders working toward health equity will need to recognize their own implicit biases to truly enhance patient care.  Continue Reading

• Building a care team to address social determinants of health

  A social determinants of health care team is multidisciplinary, with clinicians, social workers, and population health experts at the helm.  Continue Reading

• What are patient decision aids in shared decision-making?

  Patient decision aids (PDAs) are key tools to help support patient education during the shared decision-making process.  Continue Reading

• How a state agency built a public health database

  A public health database in Allen County, Ohio, helps agencies back their interventions with a strong evidence base.  Continue Reading

• Top patient engagement strategies for hospital discharge

  Patient education, family engagement, and remote patient monitoring help support patient engagement during hospital discharge.  Continue Reading

• Using the PEMAT to assess patient education materials

  The Patient Education Materials Assessment Tool (PEMAT) helps providers measure how understandable and actionable a resource is.  Continue Reading

• Top Patient Engagement Challenges Affecting Rural Healthcare

  From limited patient access to care to higher incidence of chronic illness and social determinants of health, patient engagement is challenging in rural healthcare.  Continue Reading

• Patient Engagement Strategies for Improving Patient Activation

  Increasing patient activation is key to ensuring positive care outcomes and patient self-management.  Continue Reading

• How GoodRx Brings Low Drug Costs in Vexing Healthcare Landscape

  GoodRx saved users around 82 percent off retail drug costs last year, which it said is a key step in helping consumers navigate a complex policy landscape.  Continue Reading

• Exploring Healthcare Price Transparency for the Consumer Experience

  Healthcare price transparency is important to a good consumer experience, leaving organizations to look for tools to provide reliable estimates.  Continue Reading

• Supporting the Provider Experience to Build a Good Patient Experience

  Cultivating staff safety and a high-reliability culture are provider experience steppingstones that allow clinicians to execute patient experience best practices.  Continue Reading

• Cultural Competence in Healthcare: Why It’s Important & How to Build It

  It’s important to build cultural competence in healthcare as providers begin to focus on health equity and value-based care, according to experts.  Continue Reading

• What Is Health Equity? Tracing Equity Origins and Progress

  Health equity is a prominent concept today, but its origins trace back to the turn of the 20th Century and into the Civil Rights Movement.  Continue Reading

• Hospital Wayfinding Strategies for a Better Patient Experience

  Key physical design principles, plus digital hospital wayfinding tools, can help patients, staff, and visitors navigate large hospital campuses.  Continue Reading

• Top Patient Engagement Tech for Remote Chronic Disease Management

  Telehealth, remote patient monitoring, and patient-facing solutions like apps and the patient portal are essential to remote chronic disease management.  Continue Reading

• Breaking Down Patient Requests for EHR, Medical Record Corrections

  Fulfilling patient requests for EHR and medical record corrections is a key part of improving patient safety.  Continue Reading

• What Is a Community Health Needs Assessment?

  Community health needs assessments help healthcare organizations and community-based organizations (CBOs) direct resources to address SDOH.  Continue Reading

• Breaking Down the Basics of Healthcare Consumerism

  With healthcare consumerism front and center, organizations should look to personalized care strategies.  Continue Reading

• Top Strategies for Improving Medication Adherence Rates

  Medication adherence is a critical part of chronic disease management, but cost and other barriers sometimes keep patients from taking their pills.  Continue Reading

• How Prior Authorization Impacts Patient Access to Care

  Prior authorization, a payer cost containment strategy, can affect patient access to care by way of delaying treatment or pushing patients to abandon treatment.  Continue Reading

• What Are the Top Common Social Determinants of Health?

  Housing security, transportation, and food security are some of the most common social determinants of health for which organizations have interventions.  Continue Reading

• Using Patient Teach-Back to Improve Patient Education

  Patient teach-back allows providers to assess patient understanding and cement information in patients' memories.  Continue Reading

• Community Health Centers Hunker Down as Government Shutdown Looms

  A September 30 deadline for government funding is putting pressure on community health centers, whose funding hangs in the balance.  Continue Reading

• Key Methods for Measuring Patient Safety, Adverse Events

  Methods for measuring patient safety include chart review, automated surveillance, voluntary error reporting systems, claims data review, and patient reports.  Continue Reading

• Using Patient Experience Surveys to Assess Longitudinal Care Journey

  Patient experience surveys can look at different experiences of care, like appointment scheduling or waiting in the ED, to help design quality improvement.  Continue Reading

• Effective Patient Engagement Tips to Prevent Hospital Readmission

  Organizations may assess risk, drive patient engagement and caregiver education, and account for SDOH to prevent hospital readmission.  Continue Reading

• Top Technologies Supporting Social Determinants of Health Work

  Social determinants of health screening and referral are booming, but healthcare still lacks the data standards needed to meaningfully use this information.  Continue Reading

• Best Practices for Improving Patient-Provider Communication

  Good patient-provider communication can impact patient satisfaction, patient education, and even outcomes.  Continue Reading

• Defining Patient Harm & Its Impact on the Patient Experience

  Patient harm is the physical or psychological impact a patient feels after facing an adverse safety event, and it’s part of the patient experience.  Continue Reading

• What Is the Difference Between Organizational & Personal Health Literacy?

  Organizational health literacy acknowledges that patients are not responsible for improving their own personal health literacy.  Continue Reading

• Top Patient Engagement Metrics to Improve Healthcare Quality

  Patient engagement metrics can inform healthcare quality improvement projects at health systems and clinics.  Continue Reading

• How to Use Teamwork to Create a Culture of Patient Safety

  Patient safety efforts need to start for health system boards, but be carried out by senior leadership and sustained by frontline staff.  Continue Reading

• Key Considerations for Patient Data Access, Patient Engagement

  In addition to providing patient data access, healthcare organizations need to consider the role of patient-generated health data and data-sharing consent.  Continue Reading

• Top Considerations for Care Coordination in Chronic Disease Management

  Care coordination for chronic disease patients hinges on team-based care, communication, and seamless data sharing.  Continue Reading

• Top Patient Engagement Technologies for Population Health Management

  Video visits, RPM, and SDOH screening are key patient engagement technologies for every population health management program.  Continue Reading

• Leading Types of Food Is Medicine Programs, Interventions

  As the food is medicine philosophy takes hold, organizations should consider which food is medicine programs are best for their patients.  Continue Reading

• PROs & PROMs: Understanding Patient-Reported Outcomes Measures

  PROs and PROMs, or patient-reported outcomes measures, are key to understanding how a treatment affects an individual’s self-reported health and well-being.  Continue Reading

• Strategically Implementing Technology for Follow-Up Care Engagement

  SUNY Downstate Health Sciences University assessed technology vendors offering follow-up care engagement by vendor willingness to collaborate and cost.  Continue Reading

• Enhancing Patient Engagement through Shared Decision-Making

  Shared decision-making is key for creating autonomy for patients, which can result in better treatment adherence.  Continue Reading

• What Are The Top Social Determinants of Health Screening Tools?

  Validated social determinants of health screening tools can be used on their own or be a jumping-off point for organizations developing their own customized surveys.  Continue Reading

• What Does The Weathering Hypothesis Mean to Healthcare?

  The weathering hypothesis states that experiences of discrimination can have an adverse impact on healthcare, leading to racial health disparities.  Continue Reading

• Understanding Crime, Violence as a Social Determinant of Health

  Violence is a key social determinant of health that can have both physical and psychological well-being impacts.  Continue Reading

• Food Security: Key Dimensions of the Social Determinant of Health

  Food security can affect overall patient well-being, plus diet-related chronic diseases like obesity, diabetes, and heart disease.  Continue Reading

• Maternal Health Disparities Need Data-Driven, Community-Based Approach

  Tapping community-based health partners will help researchers ask the best questions to understand the context of maternal health disparities.  Continue Reading

• Adding Social Determinants to CMS’ Universal Foundation a Key Step Forward

  The Physicians Foundation, which played a role in developing the social determinants and drivers of health measures to the Universal Foundation, said the addition is revolutionary.  Continue Reading

• Do Online Symptom Checkers Work, Benefit Patient Triage?

  Online symptom checkers have mixed success rates at providing accurate diagnosis and patient triage, but advances in AI may stand poised to change that.  Continue Reading

• What Does Supportive Care Medicine Mean for Patient-Centered Care?

  Providers acknowledge that healthcare is about more than the treatments administered. Supportive care medicine offers wraparound care that helps patients navigate illness.  Continue Reading

• How Healthcare Can Solve Its Patient Trust Problem

  The pandemic damaged patient trust, making trust seem like a political issue. But experts posit that bringing empathy and human understanding will remedy the issue.  Continue Reading

• Healthcare CRM: Top Uses Cases for Customer Relationship Management

  Healthcare CRM can be useful for filling care gaps, tailoring outreach to specific populations, and providing data to track population health impacts.  Continue Reading

• Understanding Education as a Social Determinant of Health

  Education impacts other key social determinants of health, not least of which include income and job security.  Continue Reading

• What Are Political Determinants of Health & Do They Differ from SDOH?

  If social determinants of health are the social factors impacting our health, political determinants of health are the policy choices that led to those SDOH in the first place.  Continue Reading

• What Are HCAHPS Scores, Why Are They Important to Patient Satisfaction?

  With healthcare’s full embrace of patient-centered care models, providers must fully understand HCAHPS as a patient satisfaction measure.  Continue Reading

• Navigating Social Media’s Public Health, Medical Misinformation Problem

  As public health messaging continues to find a home on social media, agency leaders must meet demands to gain user trust and beat medical misinformation.  Continue Reading

• Understanding Adverse Childhood Experiences, Pediatric SDOH

  Addressing adverse childhood experiences (ACEs) could prevent millions of heart disease and depression diagnoses.  Continue Reading

• Top Patient Experience Benefits for Home Healthcare

  Home healthcare improves patient experience via quality of life, better palliative care, convenient care access, and detection of social determinants of health.  Continue Reading

• Understanding Patient Rights to Medical Interpreters, Language Access

  Access to language services and medical interpreters is not just a health equity issue, but a legal compliance issue.  Continue Reading

• Top Patient Outreach, Healthcare Marketing Tools & Strategies

  Leading patient outreach and healthcare marketing tools include direct mailers, email and patient portal messaging, text messaging, and telephone outreach.  Continue Reading

• Understanding Proxy Access for the Patient Portal, Privacy Questions

  Patient portal proxy access is critical for family engagement and care coordination, but healthcare experts and IT developers must consider the privacy questions that remain.  Continue Reading

• Understanding Neighborhood, Redlining as Social Determinants of Health

  Like other social determinants of health, neighborhood intersects with numerous social factors to affect overall patient health and wellness.  Continue Reading

• What Is Trauma-Informed Care & How to Deliver It

  Delivering trauma-informed care will be critical to healthcare’s pursuit of health equity.  Continue Reading

• Considerations for Social Determinants of Health Screening Design

  Organizations designing social determinants of health screening should consider the tools, questions, and communication skills needed to support assessment.  Continue Reading

• Digital Health Literacy: Why It’s Important and How to Improve It

  Healthcare providers should consider strategies to improve digital health literacy as the medical industry continues to integrate more patient engagement technologies.  Continue Reading

• Understanding Environment, Climate as Social Determinants of Health

  Some healthcare stakeholders are looking at both natural and built environment, as well as climate change, as emerging social determinants of health.  Continue Reading

• How Do Patient Portals and Personal Health Records Differ?

  Patient portals and personal health records can help drive patient engagement through many shared features.  Continue Reading

• Using Patient Engagement Apps to Reduce Hospital Readmissions

  Using patient engagement apps, surgeons at The Community Hospital of Monterey Peninsula facilitate patient self-management that reduced hospital readmissions by up to 14 percent.  Continue Reading

• Top Effective Social Determinants of Health Interventions

  Most organizations are designing social determinants of health interventions focused on food security, housing security, and transportation.  Continue Reading

• Why Patient Education Is Vital for Engagement, Better Outcomes

  Patient education is key for engagement in pre- and post-care management, chronic disease management, and preventive care access.  Continue Reading

• What’s on the Horizon for Healthcare Consumerism?

  Healthcare experts weigh in on where the medical industry is going next to support healthcare consumerism.  Continue Reading

• Top Health IT Components of Medicine’s Digital Front Door

  Talk of the digital front door is leading the patient experience conversation these days, but what health IT components actually comprise that proverbial door?  Continue Reading

• What Is Patient Loyalty, Does It Affect Healthcare Consumerism?

  Healthcare consumerism is taking hold, prompting organizations to consider the factors that help build patient loyalty.  Continue Reading

• 4 Key Use Cases for Patient Data Access, Patient Portals

  Patient data access and patient portal use is not just a regulatory requirement, but also a patient engagement strategy that can improve the overall patient experience.  Continue Reading

• Distinguishing Patient Experience, Patient-Reported Outcomes, and PGHD

  Patient experience, patient-reported outcomes, and patient-generated health data (PGHD) all give insight into different aspects of patient healthcare.  Continue Reading

• Top Clinical Quality Measures Impacted by Patient Engagement

  Many of the most common clinical quality measures are inevitably shaped by patient engagement strategies, experts agree.  Continue Reading

• Defining Patient Engagement for Value-Based Care

  Value-based care hinges on low healthcare spending through tailored and innovative care delivery models, all of which rely on effective patient engagement.  Continue Reading

• How to Write Open Clinical Notes for a Good Patient Experience

  Open clinical notes that are empathic, informative, and rely on objective clinical information are most likely to yield a good patient experience.  Continue Reading