New & Notable
NLP patient portal add-on helps docs read messages faster
NLP helped triage patient portal messages at 81% accuracy, speeding up provider response times by nearly 17 hours.
Patient portal 'techquity' elusive, digital divide remains
The patient portal digital divide might perpetuate disparities in certain health outcomes, researchers said.
Business needs push health equity back to the fore in 2026
Healthcare is still managing challenges related to disparities in health outcomes, creating a business case for renewed energy in health equity projects.
Patients send 2M messages to ChatGPT. How can docs respond?
Healthcare providers can adjust communication strategies to account for healthcare consumer use of AI tools like ChatGPT.
Healthcare Strategies: A Podcast
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A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.
Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Latest News
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How docs can manage patients consulting AI medical advice
Researchers recommend providers lead with empathy when patients bring in AI-generated medical advice and then move into shared decision-making.
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The Leapfrog Group unveils 2025 Top Hospital awardees
The Leapfrog Group said more organizations received the Top Hospital award this year due to improvements in some patient safety metrics.
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Are complex guidelines the cause of low cancer screening rates?
Researchers argued that better messaging could clarify complex timing and guidelines for various methods of cervical cancer screening.
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Zocdoc: Patients valued in-person, timely access to care in 2025
Zocdoc data shows that once patients find the right provider who offers timely access to care, patient loyalty grows.
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Health execs say AI boosts patient outreach, but investment lags
Despite nearly all healthcare executives saying AI can enhance patient outreach, adoption of tools to automate communication falls short.
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Healthgrades, Zocdoc deal adds online booking to provider reviews
The companies said patients will be able to use Zocdoc to book appointments in real-time when using Healthgrades' provider search function.
Features
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Do information blocking, test result rules hurt patients?
Immediate resulting provisions under information blocking rules might warrant another look to allow doctors to counsel their patients through potentially serious test results.
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Why nurses are key to building patient health literacy about AI
Nurses could effectively help build patient health literacy about AI, but they themselves must be empowered with information about the technology.
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Behind Sutter Health's new chronic disease management program
Sutter Health's chronic disease management program, Sutter Sync, leverages remote patient monitoring and dedicated teams to support wraparound patient engagement.
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Health IT pros talk AI transparency in the patient experience
As AI permeates more patient experiences, healthcare experts say AI transparency will be key to ensuring patient trust.