New & Notable
AI provider search is here. How can health orgs stay visible?
Healthcare organizations need to rethink their online presence -- from websites to online reviews -- to ensure they're visible in AI provider search.
Patients unsure what to trust amid health information overload
Patients have more health information sources than ever, but data shows they struggle to determine the accuracy of that information overload.
Athenahealth embeds rater8 reputation management tool for users
The deal between athenahealth and rater8 will streamline reputation management for organizations adjusting to AI-powered provider search, the companies said.
Epic's Ask Emmie offers EHR-backed AI chatbot option for patients
The Ask Emmie AI chatbot is embedded in Epic's patient portal, rooting interactions in the patient's health history, offering agentic functions and ensuring HIPAA compliance.
Healthcare Strategies: A Podcast
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A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.
Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Latest News
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Microsoft joins the AI chatbot market with Copilot Health
Microsoft is framing Copilot Health as a complement to patient–provider relationships, but the company's own data suggest it's filling in where care access falters.
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Amazon expands Health AI chatbot to all customers
Amazon's move to expand its Health AI chatbot could help it gain greater traction in a growing consumer-facing health AI market.
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ECRI: AI's diagnostic capabilities pose patient safety risk in 2026
ECRI said AI use in diagnostic care could be a patient safety risk this year, echoing its earlier warning that patient-facing AI use could threaten safety.
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Patients unaware of at-home testing as cancer screening rates tank
With half of patients unaware that at-home colorectal cancer screening is available, public health advocates and clinicians must focus on education.
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Universal social determinants of health screening cuts $200M
The Accountable Health Communities Model also yielded reductions in avoidable inpatient care and emergency department visits.
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U.S. News launches hospital compare tool for consumer use
Healthcare organizations need a clean online reputation as more companies launch hospital compare tools for healthcare consumerism.
Features
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How health systems can navigate the rise of the consumer AI chatbot
Healthcare AI chatbots aren't going anywhere, so provider organizations need to determine the best path forward to enable patient engagement -- and patient safety.
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How a Mass. health system boosted patient safety reporting by 500%
It wasn't just IT that helped Emerson Health boost patient safety reporting by 500%. The health system also invested in building a just culture around patient safety.
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Using text message patient outreach beyond appointment reminders
Although appointment reminders are the top use case for text message patient outreach, Corewell Health found SMS also helps plug patients into the full digital experience.
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Are AI chatbots exposing healthcare's patient engagement limits?
Experts might be mixed in their reviews of AI chatbots for patients, but there's one thing they do agree on: there's a patient engagement gap, and AI is trying to fill it.