New & Notable

Facing financial headwinds, health systems prioritize patient loyalty

Health systems facing tight margins and an uncertain financial future must focus on reducing friction points and boosting patient loyalty.

Healthcare complexity is keeping many patients from accessing care, but technology has the potential to simplify price transparency.

The Leapfrog Group reported patient safety improvements in healthcare-associated infections, medication errors and patient experience.

FQHCs located in low-income neighborhoods have lower breast, cervical and colorectal cancer screening rates than those in better-resourced areas.

— Healthcare Dive

A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.

Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Patients unsure what to trust amid health information overload

Patients have more health information sources than ever, but data shows they struggle to determine the accuracy of that information overload.
Athenahealth embeds rater8 reputation management tool for users

The deal between athenahealth and rater8 will streamline reputation management for organizations adjusting to AI-powered provider search, the companies said.
Cancer screening rates dip in US as cost concerns deter access

Just over a third of patients behind on their cancer screening said they're worried about unexpected costs for the services, causing declining cancer screening rates.
42% of patients using AI for health don't follow up with a doctor

Health IT experts stress that AI chatbots should not replace the expertise of a clinician, but KFF data shows half of patients aren't visiting a provider after chatting with AI.
Patients hide their AI use, but docs say they don't have to

A new Zocdoc report shows that patients are curious about using AI to learn more about their health, and doctors say this could cultivate stronger patient engagement.
Verily launches AI chatbot in increasingly competitive market

Verily joins a number of competitors in its launch of a consumer-facing AI chatbot, Violet, to provide health insights to users.

AI provider search is here. How can health orgs stay visible?

Healthcare organizations need to rethink their online presence -- from websites to online reviews -- to ensure they're visible in AI provider search.
Epic's Ask Emmie offers EHR-backed AI chatbot option for patients

The Ask Emmie AI chatbot is embedded in Epic's patient portal, rooting interactions in the patient's health history, offering agentic functions and ensuring HIPAA compliance.
How a safety-net system reached 70% colorectal cancer screening rates

NYC Health + Hospitals streamlined its FIT kit processes, patient education and follow-up care programs to boost colorectal cancer screening rates to 70%.
Athenahealth uses Health Tech Ecosystem to unify patient experience

A step forward in its Health Tech Ecosystem pledge, athenahealth has partnered with b.well to let patients lead their health data sharing through a QR code.