TechTarget News
News from TechTarget's global network of independent journalists. Stay current with the latest news stories. Browse thousands of articles covering hundreds of focused tech and business topics available on TechTarget's platform.Latest News
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24 Dec 2024
Top 10 police technology stories of 2024
By Sebastian Klovig SkeltonHere are Computer Weekly’s top 10 police technology stories of 2024
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24 Dec 2024
Top 10 EMEA stories of 2024
By Karl FlindersHere are Computer Weekly’s top 10 Europe, Middle East and Africa stories of 2024
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23 Dec 2024
Telehealth, hospital-at-home waivers extended for 90 days
By Anuja VaidyaTelehealth and AHCAH waivers have been extended through March 2025, but the lack of a long-term solution has prompted calls for permanent virtual care reforms.
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Networking News from the past 365 days
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30 Apr 2024
SES agrees to acquire Intelsat
By Joe O’HalloranAfter abortive attempt a year ago, leading satellite operators present takeover deal that they say will result in creating a stronger multi-orbit operator with around 60% of revenue in high-growth segments
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30 Apr 2024
Digitisation sees eSIM adoption double in 2023
By Joe O’HalloranAnalysis reveals how eSIM downloads more than doubled in 2023, increasing 109% year on year, driven by accelerating adoption within North America and strong growth in Asia and Western Europe
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30 Apr 2024
Intelsat and CNH sow seeds of smart farming satellite connectivity
By Joe O’HalloranFirms partner to deliver field-ready connectivity in hard-to-reach locations to support precision agriculture applications, starting with deployment in Brazil
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30 Apr 2024
Altnets continue full-fibre deployments in UK
By Joe O’HalloranUK’s independent broadband supply sector shows more momentum in the north and south of England, and also in Northern Ireland, tailoring cable offerings for different needs
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30 Apr 2024
Bad bot traffic in Australia grew 23% in 2023
By Aaron TanTraffic from bad bots that perform malicious tasks accounted for 30.2% of Australia’s internet traffic in 2023
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29 Apr 2024
UK’s long-awaited device security law kicks in
By Alex ScroxtonThe Product Security and Telecommunications Infrastructure Act has become law across the UK, enforcing basic cyber security standards across connected products sold to the public
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29 Apr 2024
Nokia hails MENA successes with 5G and cloud
By Joe O’HalloranNokia inks key tech deals in UAE and Qatar to upgrade connectivity and drive 5G enterprise innovation, as well as to offer cloud interconnect service layer to enhance services for hyperscalers
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29 Apr 2024
Digital Catapult welcomes new suppliers to test 5G Open RAN deployability
By Joe O’HalloranAdvanced digital technology innovation centre that aims to drive early adoption of emerging technologies by UK businesses offers opportunity for Open RAN companies to test products in a real-world outdoor environment
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29 Apr 2024
Openreach reaps benefit of invisible DNA marking with cable thefts down 30%
By Joe O’HalloranDespite spate of cable thefts in recent times, UK broadband provider reports crime tumbling over past 12 months after deploying forensic liquid marker that can be sprayed directly onto cables and equipment
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29 Apr 2024
UK economy loses £17.6bn due to fixed connectivity outages
By Joe O’HalloranLondon fibre-based business network provider lobbies UK comms regulator to introduce automatic compensation for business networks drive competition on quality and reliability in the business connectivity market
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29 Apr 2024
Cradlepoint unveils 5G-optimised SASE to deliver agile enterprises
By Joe O’HalloranEricsson division unveils SASE solution said to enable lean IT teams to establish zero-trust networks in as little as six minutes securing environments such as roaming vehicles, IoT devices and pop-up locations
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26 Apr 2024
European Parliament approves platform worker directive
By Sebastian Klovig SkeltonThe approval of the platform worker directive gives member states two years to incorporate its measures into their national legislation, which includes provisions on how to classify the employment of gig workers and deploy algorithmic decision-making at work
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26 Apr 2024
Global 5G non-terrestrial networks show growth but stay in infancy
By Joe O’HalloranMobile industry trade body’s latest report on satellite networks for cellular comms shows that while satellites are rapidly gaining prominence, the full extent of their potential to complement terrestrial networks, phone services and broadband is still unclear
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25 Apr 2024
UK gigabit maintains steady progress
By Joe O’HalloranLatest study of UK communications market from national regulator finds access to gigabit broadband and 5G mobile coverage has risen over past 12 months
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25 Apr 2024
Zero trust is a strategy, not a technology
By Aaron TanZero-trust security should be seen as a strategy to protect high-value assets and is not tied to a specific technology or product, says the model’s creator John Kindervag
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25 Apr 2024
Consolidation and growth are key MSP market trends
By Simon QuickeMarket analysis from tech investment player reveals the factors underpinning continued growth on both sides of the Atlantic
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25 Apr 2024
Extreme Connect 2024: AI in networks to live or die by trust
By Joe O’HalloranCloud networking provider unveils hub for research, development and innovation in networking previews, tapping AI to offer a new way to design, optimise and deploy networks
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24 Apr 2024
HPE looks to go beyond standards requirements with Wi-Fi 7 access points
By Joe O’HalloranHPE announces Wi-Fi 7 wireless access points to provide managed ‘comprehensive’ edge IT solution to provide extended user and IoT connectivity, in-line processing, enhanced security and maximised performance
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24 Apr 2024
UK altnets claim to outpace Openreach in UK fibre
By Joe O’HalloranResearch from Independent Networks Cooperation Association finds that despite challenges, alternative broadband providers enjoyed robust growth in 2023
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24 Apr 2024
Mitel sets out UC strategy
By Simon QuickeComms player shares three-pronged approach with partners and customers
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23 Apr 2024
Extreme Connect 2024: Wi-Fi 6E to drive connectivity revolution in infinite enterprise
By Joe O’HalloranExtreme Networks kicks off annual conference with a launch it says will revolutionise outdoor connectivity through Wi-Fi 6E certification, with first significant customer deployments by leading entertainment company, major league baseball sports team and university
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23 Apr 2024
Nokia boosts Industry 4.0 with MX Grid, Visual Position and Object Detection
By Joe O’HalloranComms tech provider makes series of announcements to enable more effective, responsive and agile decision-making for Industry 4.0 segments by processing, and unveils visual position and object detection technology to track industrial assets via camera video feeds
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23 Apr 2024
Vodafone Business aims to help SMEs boost productivity and security
By Joe O’HalloranFollowing research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security
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22 Apr 2024
Interview: IoT enables Dutch-French company to provide bicycle and scooter rental
By Pat BransDott’s connected system and mobile app allow users to hire vehicles and ensure safe and compliant rides in 40 cities across Europe and Israel
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19 Apr 2024
Cisco charts new security terrain with Hypershield
By Antone GonsalvesInitially, Hypershield protects software, VMs and containerized applications running on Linux. Cisco's ambition is to eventually broaden its reach.
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19 Apr 2024
Nexfibre reaches million premises ready for service benchmark
By Joe O’HalloranMonths after commitment to billion-pound investment in broadband infrastructure across the course of 2024, UK wholesale provider claims massive milestone in plan to deliver full-fibre gigabit network to five million premises by 2026
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19 Apr 2024
Sonatus opens software-defined vehicle R&D, engineering centre in Dublin
By Joe O’HalloranSoftware-defined vehicle partner establishes new design centre to take advantage of highly skilled pool of technical and engineering talent, and enable closer collaboration with customers and partners in the UK and EU
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19 Apr 2024
Ciena optical tech makes light waves in Canada, Indonesia
By Joe O’HalloranTelcos from Europe and Asia deploy optical comms technology provider’s solutions to adapt to user and performance demand, reaching higher bandwidth and reducing energy requirements
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18 Apr 2024
International police operation infiltrates LabHost phishing website used by thousands of criminals
By Bill GoodwinThe Metropolitan Police working with international police forces have shut down LabHost, a phishing-as-a-service website that has claimed 70,000 victims in the UK
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18 Apr 2024
CSA warns of emerging security risks with cloud and AI
By Aaron TanFew users appreciate the security risks of cloud and have the expertise to implement the complex security controls, says CSA chief executive David Koh
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17 Apr 2024
Mandiant formally pins Sandworm cyber attacks on APT44 group
By Alex ScroxtonMandiant has formally attributed a long-running campaign of cyber attacks by a Russian state actor known as Sandworm to a newly designated advanced persistent threat group to be called APT44
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17 Apr 2024
Wireless Logic enters Starlink orbit for IoT deployments
By Joe O’HalloranGlobal internet of things connectivity platform provider joins forces with satellite broadband constellation to offer fully managed service combining cellular and satellite connectivity to expand options for IoT and enterprises worldwide
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17 Apr 2024
CIO interview: Attiq Qureshi, chief digital information officer, Manchester United
By Bryan GlickFor any IT professional who is also a football fan, there can’t be many more appealing jobs than CIO of a Premier League club – we find out what it’s like to be the IT chief at Manchester United
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17 Apr 2024
BMC boosts network observability with Netreo acquisition
By Joe O’HalloranAutonomous digital enterprise operations technology firm announces takeover of provider of smart and secure IT network and application observability solutions
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17 Apr 2024
LoRa Alliance unveils WAN development roadmap
By Joe O’HalloranAlliance set up to develop and promote standard for secure, carrier-grade IoT low-powered WAN connectivity unveils development roadmap for networking protocol to boost scalability and interoperability, enhancing utility across industries
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16 Apr 2024
Major UCaaS-related outages experienced by 97% of enterprises in 2023
By Joe O’HalloranSurvey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity
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16 Apr 2024
CW Innovation Awards: Balancing security and user experience
By Edwin YappThe National University of Singapore’s Safe initiative has strengthened the security of IT systems and end-user devices while prioritising user experience through passwordless access
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16 Apr 2024
VMO2 looks up to Starlink for remote location broadband backhaul
By Joe O’HalloranAs it furthers its wireless comms reach in so-called hard-to-reach areas, UK operator taps leading satellite broadband constellation provider’s technology to provide mobile backhaul to boost service experiences
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16 Apr 2024
SURF glides to 800Gbps transmission on existing fibre through Nokia
By Joe O’HalloranComms tech provider and Dutch research organisation reach 800Gbps transmission over 1,648km existing fibre link to prepare for upgrade to connect to research facilities at world’s leading particle accelerator
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15 Apr 2024
Fixed Wireless Access continues to fill crucial connectivity gap
By Joe O’HalloranLatest research finds fibre and FWA both play crucial roles in expanding internet connectivity and bridging digital divide – but on balance, fibre is still the fixed comms top gun
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15 Apr 2024
Swisscom taps Ericsson for 5G RAN framework
By Joe O’HalloranLeading Swiss operator deploys 5G RAN products and services to underpin and upgrade its mobile network
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15 Apr 2024
eSIM Go joins GSMA as it expands global coverage
By Joe O’HalloranEmbedded subscriber identity module provider becomes member of global mobile trade association to underline commitment to extending digital mobile ecosystem, which now covers over 1,000 networks in more than 190 countries
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15 Apr 2024
Arm accelerates Edge AI with Ethos-U NPU and IoT reference design
By Joe O’HalloranNPU said to deliver 4x performance uplift for high performance edge AI applications such as factory automation and smart cameras through new IoT reference design platform to accelerate deployment of voice and vision systems
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15 Apr 2024
Docomo, NTT, NEC and Fujitsu unveil 100 Gbps 6G device
By Joe O’HalloranJapanese tech and comms giants jointly announce development of a top-level wireless device capable of ultra-high-speed 100 Gbps transmissions in the 100 GHz and 300 GHz sub-terahertz bands
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12 Apr 2024
Toob, CityFibre extend gigabit reach
By Joe O’HalloranSouth of England broadband provider and largest independent network provider extend full-fibre footprint in Hampshire and Glasgow, laying enough fibre to stretch 10 times the length of River Clyde
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12 Apr 2024
UK mobile operators ramp up Shared Rural Network commitments
By Joe O’HalloranPace quickens in £1bn UK scheme to improve mobile coverage in so-called hard-to-reach areas, with leading operators making extension to footprint in rural Wales and Scotland
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12 Apr 2024
Businesses expect significant revenue growth through 5G
By Joe O’HalloranResearch reveals two-fifths of organisations are upgrading to cellular connectivity to take advantage of technologies such as IoT and AI, but they risk leaving networks exposed to cyber attacks
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11 Apr 2024
PSNI criticised after ‘utterly vague’ answers on covert surveillance of journalists
By Bill GoodwinThe Policing Board of Northern Ireland has asked the Police Service of Northern Ireland to produce a public report on its use of covert surveillance powers against journalists and lawyers after it gave ‘utterly vague’ answers
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11 Apr 2024
Embedded World 2024: Micron unveils platforms to power in-vehicle AI
By Joe O’HalloranMemory and storage solutions provider’s automotive products enable central compute, digital cockpit and advanced driver assistance systems for Qualcomm customers
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11 Apr 2024
TIP creates user group to tap into neutral host business model
By Joe O’HalloranTrade association created to accelerate pace of innovation in worldwide mobile and fixed telecoms industries launches new chapter looking to address need for more efficient, less costly and sustainable infrastructure
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10 Apr 2024
Breakthrough may herald secure home quantum computing
By Alex ScroxtonAn emerging approach to quantum security dubbed blind quantum computing may one day help spur mass adoption of quantum computing safely and securely, using technology that is already available today
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10 Apr 2024
Borussia Dortmund nets operational gains with Wi-Fi 6E
By Joe O’HalloranCloud networking provider selected to deploy Wi-Fi 6E and analytic services at Germany’s largest football stadium to ensure what is claimed to be ‘unparalleled’ fan experience and optimised matchday operations
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10 Apr 2024
UK government claims added momentum for Project Gigabit
By Joe O’HalloranRecord £714m said to have been committed to boosting UK rural fixed broadband coverage in 2024
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10 Apr 2024
Shared Rural Network upgrade dials up 4G coverage in Lake District
By Joe O’HalloranUK government reveals that people living, working and travelling near Keswick in Cumbria will be first in England to benefit from its part in mobile infrastructure upgrades under Shared Rural Network scheme
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10 Apr 2024
Qt Group teams with Qualcomm to streamline industrial IoT UI
By Joe O’HalloranProduct development lifecycle software provider partners with mobile processor platform giant to reduce time-to-market for IoT manufacturers
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10 Apr 2024
Embedded World 2024: Edge AI to transform industry
By Joe O’HalloranKeynote from global chip manufacturer says rapid developments in both artificial intelligence and edge computing are setting new standards, with real-time performance, data security and customisation as critical reasons for growth
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09 Apr 2024
CityFibre ISPs team with TAL to boost business
By Joe O’HalloranCollaborations aim to accelerate UK altnet sector and reduce overheads, and increase incomes with no pressure of installation and router costs, to enhance cash flows
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09 Apr 2024
Embedded World 2024: Eseye unveils entry-level IoT router
By Joe O’HalloranOn day of note for internet of things, integrated cellular IoT connectivity services provider launches smallest-ever device to boost capability and transcend communications issues
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09 Apr 2024
Google adds generative AI, video creation to Workspace
By Shaun SutnerThe tech giant strengthened its workplace productivity and collaboration platform with new artificial intelligence capabilities and the ability to create videos.
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09 Apr 2024
Embedded World 2024: Qualcomm takes on-device AI to mid-tier IoT
By Joe O’HalloranMobile platform provider uses Embedded World 2024 to announce what it claims is breakthrough Wi-Fi technology along with AI-ready internet of things and industrial platforms
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09 Apr 2024
Police forces check intelligence and criminal databases after errors discovered in O2 phone data
By Bill GoodwinCriminal Bar Association calls for information about reliability of communications data used in criminal trials to be disclosed
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08 Apr 2024
What Cisco’s Splunk acquisition means for APAC customers
By Aaron TanAPAC organisations can expect better visibility and insights into their networks and applications along with automation and response capabilities to improve their digital resilience
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08 Apr 2024
Virgin Media O2 rolls out smart support service
By Joe O’HalloranOperator launches smart support service to tackle customers’ network niggles as research finds more than one in three British broadband users claim they wouldn’t feel confident trying to fix their Wi-Fi if something went wrong
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08 Apr 2024
Kloud9 aims to transform connectivity with full-fibre
By Joe O’HalloranBroadband roll-out by altnet said to mark a new era of digital connectivity for people in rural Shropshire by enabling access to high-speed internet
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08 Apr 2024
Wyebot boosts telemetry with Cisco Catalyst Centre integration
By Joe O’HalloranAI-driven network automation solutions provider inks ‘synergistic collaboration’ that sees strategic enhancements of wireless intelligence platform with networking giant’s API and telemetry data-boosting network automation
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08 Apr 2024
NGMN sets out plan to gain better energy consumption in virtualised networks
By Joe O’HalloranReport recommends global broadband industry to adopt open-source technology and focus on greater network transparency to ensure better energy consumption for virtualised RAN
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05 Apr 2024
How Oracle Red Bull Racing guards against cyber threats
By Stephen WithersThe F1 team is tapping managed security services, conducting penetration tests and improving security awareness among employees to fend off cyber threats such as phishing and ransomware
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04 Apr 2024
Obituary: Professor Ross Anderson, pioneer in security engineering and campaigner
By Bill GoodwinRoss Anderson, a titan in the field of security engineering and campaigner for privacy and security, has passed away
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03 Apr 2024
RDP abused in over 90% of cyber attacks, Sophos finds
By Alex ScroxtonThreat actors continue to see great success using simple, tried and tested methods, and many defenders are failing to do the basics
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03 Apr 2024
Cato claims SASE speed record
By Joe O’HalloranFast cars meet even faster networks as leading SASE provider doubles throughput to double-digit gigabits per second without any hardware upgrades, attributing the landmark as underscoring value of fully cloud-native platform
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03 Apr 2024
AiP advances ‘pivotal’ for 5G, 6G evolution
By Joe O’HalloranResearch into antenna-in-package arena reveals how development in various substrate types and packaging methods can boost the roll-out of 5G mmWave networks and drive the forthcoming 6G market
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02 Apr 2024
Neos Networks, Instant On IT deliver connectivity to hold up in court
By Joe O’HalloranCritical network infrastructure provider partners with bespoke IT services provider to deliver reliable and secure connectivity for legal chambers
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02 Apr 2024
Microsoft pushes Teams out of M365 and O365 bundle globally
By Cliff SaranMicrosoft claims Teams push out of bundle will simplify pricing, with enterprise IT buyers possibly better off
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02 Apr 2024
North America leads charge as global 5G connections surge
By Joe O’HalloranA 66% increase in 2023 sees 7.6 billion 5G global connections at the end of the year, driven by strong North American market, with total set to rise to 7.9 billion by 2028
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02 Apr 2024
Huawei hit the accelerator in 2023
By Joe O’HalloranChinese tech giant posts annual results showing solid ICT infrastructure business, consumer business meeting expectations, steady growth in cloud computing and digital power businesses
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28 Mar 2024
Hybrid work drives demand for SASE, zero-trust networking
By Joe O’HalloranAryaka report finds five key trends with 70% of CISOs seeking secure access service edge and software-defined WAN convergence for simplified infrastructure management
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28 Mar 2024
UK plc going backwards on cyber maturity, Cisco report claims
By Alex ScroxtonFewer UK organisations believe their cyber security postures have reached a mature level than did so 12 months ago, as they struggle to keep up with new challenges and a fast-evolving threat landscape
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28 Mar 2024
Sellafield to be prosecuted over alleged cyber compliance failure
By Alex ScroxtonSellafield Ltd, the organisation responsible for cleaning up and decommissioning the UK's largest nuclear waste site, is to be prosecuted over alleged cyber security failings dating back to 2019
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28 Mar 2024
Vonage boosts conversational commerce with GenAI
By Joe O’HalloranEricsson-owned cloud comms tech provider integrates generative AI capabilities with Conversational Commerce service to let contact centre agents generate creative content, automate tasks and improve user experience
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28 Mar 2024
Exclusive bolsters APAC operations
By Simon QuickeSecond acquisition in the space of four months gives the distributor a platform to increase the Asia-Pacific region’s contribution to the overall business
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28 Mar 2024
Merged Vodafone/Three could offer UK’s leading mobile coverage
By Joe O’HalloranDespite the possible merger of Vodafone UK and Three UK set for rigorous examination by competition watchdog, mobile analyst points to performance benefits of proposed deal
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28 Mar 2024
Zayo lights up European fibre connectivity with Waves on Demand
By Joe O’HalloranFuture-ready network and tailored edge services provider expands European connectivity with fibre service offering customers dedicated 100G Wave routes across the continent in five working days
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27 Mar 2024
Zoom spreads AI across collaboration services
By Antone GonsalvesZoom's new AI-powered Workplace enters a market in which enterprises worry about the loss of data control in AI applications spreading across collaboration platforms.
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27 Mar 2024
RingCentral goes global with AI-powered contact centre solution
By Joe O’HalloranProvider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience
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27 Mar 2024
Cyber spies, not cyber criminals, behind most zero-day exploitation
By Alex ScroxtonAnalysis from Google has found that zero-day vulnerabilities are much more heavily exploited for espionage purposes than for financially motivated cyber crime
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27 Mar 2024
Ofgem begins consultation on dynamic price caps
By Cliff SaranSmart meters make it possible to manage the electricity grid in a more flexible way, but millions are facing connectivity issues
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27 Mar 2024
Avaya announces Zoom strategic partnership for collaboration
By Joe O’HalloranAvaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork
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27 Mar 2024
Cisco unveils enhanced collaboration tech for the hybrid workforce
By Joe O’HalloranMultifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork
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27 Mar 2024
Goldilock makes move to channel-first model
By Simon QuickeSecurity player views partners as best way to grow business and brings on board expertise to support shift
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26 Mar 2024
HPE taps GenAI to bolster AIOps on Aruba Networking Central
By Joe O’HalloranCloud-native network management service to be enhanced through GenAI LLM models applied directly to AI search to improve performance and accuracy for enhanced operator experience
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26 Mar 2024
Ogi, MS3 push altnet-delivered gigabit Britain
By Joe O’HalloranWales and north of England-based gigabit broadband networks providers reveal strategies to cash in on accelerated roll-out of full-fibre gigabit services to businesses and homes alike
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26 Mar 2024
Zoom aims to reimagine teamwork with Workplace AI collaboration platform
By Joe O’HalloranComms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience
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26 Mar 2024
GTC 2024: Storage suppliers queue up to ride the Nvidia AI wave
By Antony AdsheadStorage supplier announcements at Nvdia conference centre on infrastructure integration, tackling the GPU I/O bottleneck and AI hallucinations by running Nvidia NeMo and NIM microservices
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26 Mar 2024
RingCentral looks to ‘reimagine’ business phone system with real-time AI
By Joe O’HalloranCloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search
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26 Mar 2024
NCSC reaffirms guidance for those at risk of Chinese state hacking
By Alex ScroxtonAs the UK and US governments announce sanctions and indictments of a Chinese state threat actor, the NCSC has reiterated its security advice for individuals at risk of being targeted for espionage purposes
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26 Mar 2024
US authorities charge seven over Chinese hacking
By Alex ScroxtonThe US Department of Justice has charged seven Chinese nationals linked to the APT31 threat actor that targeted politicians in the UK and US
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25 Mar 2024
NEC, NTT claim success in first-of-its-kind subsea optical fibre cable trial
By Joe O’HalloranTech giant and leading Japanese telecoms provider reveals research making progress towards increasing capacity of transoceanic optical submarine cable through use of over 7,000km using 12-core fibre net
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25 Mar 2024
Marked growth in UK broadband proves elusive in 2023
By Joe O’HalloranQuarterly study from specialist comms analyst finds persistent challenging macro-economic conditions acting as headwind for overall fixed and wireless broadband market in final quarter of 2023, but with fibre still a shining light
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25 Mar 2024
IBM enhances network IT automation capabilities with Pliant acquisition
By Joe O’HalloranTech giant makes strategic purchase to further boost software networking capabilities, offering customers the tools to enable network infrastructure observability, connectivity, control and automation across hybrid cloud environments
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25 Mar 2024
Vodafone Business aims to boost SME effectiveness with IT Hubs channel
By Joe O’HalloranUK IT experts and entrepreneurs are invited to join local franchise opportunity as part of strategic drive from Vodafone to help smaller businesses better manage their IT solutions