Salusive Health Shuts Doors, Provides Data Breach Notification

Salusive Health, also known as myNurse, posted a notice on its website on April 29 informing patients of a data security incident involving patient information. In the breach notification letter provided to the California Attorney General’s Office, Salusive Health also announced that it would cease clinical operations permanently on May 31.

The organization said that the decision to close was unrelated to the data security incident but did not provide a reason for closing.

The company discovered suspicious activity on its systems on March 7 and later determined that an unauthorized individual had gained access to its systems beginning on March 3. Salusive Health said it immediately began containment and restoration efforts to secure its network.

The exposed information potentially included demographic information, clinical information, and financial information, along with a single individual’s Social Security number.

“It is important to note that, at this time the company has no evidence that information has been shared, posted, or misused as a result of this incident,” the website notice stated.

Salusive Health recommended that impacted individuals review account statements and consider placing security freezes on credit files.

“The company has implemented additional measures to enhance the security of its digital environment in an effort to minimize the likelihood of a similar event from occurring in the future,” the notice continued.

However, the letter provided to the California Attorney General’s Office showed that the company would no longer be operating by the end of May. The single-paragraph announcement appeared in the middle of the breach notification letter, sandwiched between additional data breach information.

“This development is unrelated to the data security incident we experienced and does not affect the care you receive from your medical professional,” the notice explained.

“You’re welcome to keep any vitals monitoring devices you’ve received from myNurse, such as blood pressure monitors or scales. We hope you’ll use these and your experience as a myNurse member to continue building healthy habits and working toward the goals that matter to you.”