Clinical Intelligence Partnership Aims to Enhance Chronic Disease Management

California-based multi-specialty medical group UP Medical has announced a partnership with clinical intelligence company Memora Health to leverage artificial intelligence (AI) and automation for enhanced chronic care management, patient engagement, and patient-provider communications.

Using Memora’s clinical intelligence platform, the partnership aims to reduce care team burden and engage chronically ill patients between visits to improve health outcomes. According to the press release, the platform uses AI and natural language processing (NLP) technology to triage patient-reported symptoms and concerns while also automating repetitive tasks for care teams, such as setting up appointments and check-in reminders.

Patients using Memora’s SMS-based platform will receive outreach related to their care plans to help ensure plan adherence. Through this approach, the platform can help facilitate more frequent touchpoints with the patient’s care team and earlier interventions, which may improve outcomes.

UP Medical is implementing Memora’s platform as part of its growth strategy, the press release notes. In the past year, the medical group has increased its staff by over 50 percent. It will use the platform to support the increased scale and improve patient and provider experience.

"At UP Medical, we're committed to meeting patients where they are and reimagining health care as we know it," said Annie Willett-Thomas, vice president of healthcare strategy and operations at UP Medical, in the press release. "We're thrilled to partner with Memora to increase patient engagement outside our clinic walls and enable our care teams across specialties to prioritize critical patient needs and spend less time on routine, time-consuming tasks."

The platform will initially be deployed by UP Medical's Southern California-based medical groups specializing in behavioral health, substance use disorder, vascular care, and podiatry.

This partnership is just one example of how provider organizations are increasingly turning to clinical intelligence and data analytics to improve care management and health outcomes.

In July, HealthITAnalytics spoke with Todd Beardman, MD, chief medical information officer, and Kristen Guillaume, chief information officer, at North Kansas City Hospital to find out how the facility is leveraging intelligent automation to close care gaps and boost patient outreach.

In a more recent interview, Ed Helvig, patient access manager at Central Ohio Primary Care (COPC), shared how data analytics can provide a potential solution for primary care facilities bogged down by outdated and inefficient processes. He described how COPC used analytics approaches to streamline referrals and improve the primary care experience.

Last week, Prime Healthcare announced a strategic partnership with artificial intelligence (AI) and automation company Steer Health to implement a platform aimed at improving access to care and patient outcomes in its 45 hospitals and 300 outpatient centers across 14 states.