KLAS: ClosedLoop Wins Top Spot in Healthcare AI Category

According to the 2023 KLAS software and services report, healthcare IT provider ClosedLoop gained recognition for being the best in the Healthcare Artificial Intelligence: Data Science Solutions category for the second year in a row.

ClosedLoop offers a healthcare-specific data science platform that aims to help healthcare organizations improve outcomes and lower costs. The organization combines an end-to-end machine-learning (ML) platform with a set of healthcare-specific features and model templates. Organizations can use the platform to scale their artificial intelligence (AI) and ML capabilities and build and deploy predictive models to identify high-risk patients.

KLAS is a research and insights company. On an annual basis, KLAS analyzes the performance of healthcare vendors to gain insights into company performance. The 2023 Best in KLAS awards are based on 23,000 evaluations conducted in 2022. These evaluations included surveying healthcare professionals from more than 4,500 organizations and assessing more than 1,000 healthcare technology products and services.

"The 2023 Best in KLAS report highlights the top-performing healthcare IT solutions as determined by extensive evaluations and conversations with thousands of healthcare providers," said Adam Gale, CEO of KLAS, in a press release. "These distinguished winners have demonstrated exceptional dedication to improving and innovating the industry, and their efforts are recognized through their inclusion in this report."

This year, ClosedLoop received high scores, earning it the Best in KLAS award in Healthcare Artificial Intelligence: Data Science Solutions category. It achieved an overall performance score of 95.2. Epic came in second with a score of 88.

ClosedLoop also earned an A+ or A in all customer experience areas: culture, loyalty, operations, product, relationship, and value.

Further, 100 percent of customers surveyed said that ClosedLoop "avoids charging for every little thing" and keeps all promises. About 96 percent said they would buy its solution again.

"ClosedLoop is incredibly honored to win Best in KLAS again this year," said Andrew Eye, CEO and co-founder of ClosedLoop, in a press release. "We are fortunate to partner with health systems, payers, and value-based providers who are using data science to positively impact lives. Last year, our customers generated 2.2 million individual-level predictions each day. Our goal is to deliver exactly what healthcare organizations need to improve every single decision using explainable, AI-driven insights. Receiving consistently high ratings for our product and our people is validation that we're following through on that promise."

ClosedLoop also scored well in previous years. KLAS reported last year that the organization received high customer satisfaction scores, with Closedloop gaining recognition for keeping promises. The company achieved an overall performance score of 96.5.

The report also noted that ClosedLoop services assisted users in achieving positive outcomes such as improved medication adherence and identifying at-risk patients.