Healthcare member experience and engagement

Member engagement and experience strategies help healthcare consumers actively participate in their care by enhancing their interactions with the healthcare system. By employing health information technology and communication platforms, payers can personalize care, streamline communication, and provide improved access to timely, appropriate and affordable services.

Providers don't see better quality under value-based payments
Primary care providers do not see the benefits of value-based payments on quality of care at the organizational level as many ...
Value-based care leaders share tips for greater progress
Two experts in value-based care provide tips for accelerating the shift away from fee-for-service, such as bolstering primary ...
Hospital financial performance stable as volumes rise
Hospital financial performance was offset by rising overall volumes in January 2025 despite increasing hospital expenses, ...

Demographic disparities persist in video visit utilization
A UC Davis Health study found demographic characteristics are linked to video visit utilization, with older and Black patients ...
What do short-term waiver extensions mean for hospital-at-home?
Though the hospital-at-home waiver has been extended through September 2025, the short-term extensions create an uncertain ...
Exploring emerging health tech at HIMSS25
HIMSS25 showcased rapid advancements in health tech, including tools like agentic AI to ease workflow challenges and VR for ...

Leapfrog: Patient safety in maternity care slow to improve
Leapfrog Group data shows key areas for improvement, particularly with C-section rates, to boost patient safety in maternity care.
When are patients willing to wait to see their own PCP?
Patients are willing to wait longer to visit a primary care doctor for sensitive exams but are open to seeing the soonest ...
What is medical gaslighting, and why should docs care?
Empathic communication and active listening are key for providers to prevent medical gaslighting.

The Sequoia Project launches pharmacy interoperability group
The Sequoia Project has launched a workgroup to drive pharmacy interoperability, welcoming 40 healthcare organizations as members...
Lawmakers reintroduce MATCH IT Act for patient matching
The bipartisan Match IT Act of 2025 aims to establish patient matching standards to enhance patient safety and reduce healthcare ...
Top challenges to widespread health data interoperability
While progress has been made, achieving nationwide health data interoperability will require streamlining HIE participation and ...

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