Research Objectives
Determine the extent to which organizations are pursuing a UCaaS solution to help consolidate communication channels and aggregate collaboration applications. Understand the common tipping point for stakeholders to consolidate the multiple existing communication and collaboration platforms into a UCaaS solution. Gain insights into what matters most for IT operations, LoB executives, and end-users, as well as what may be slowing down UCaaS investment. Gauge buyer preferences for the capabilities, economics, and business value of a UCaaS solution.
