ESG conducted a comprehensive online survey of IT professionals from private- and public-sector organizations in North America (United States and Canada) between November 15, 2021 and November 20, 2021. To qualify for this survey, respondents were required to be IT, DevOps, and application development professionals responsible for evaluating, purchasing, managing, and building application infrastructure.
This Complete Survey Results presentation focuses on building modern application architectures and establishing the related processes, including the expected role of ITSM in enabling businesses to realize the benefits of automation, observability, intelligence, and optimization.
