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Insights / Survey Results / Customer Experience Strategies and Technology Frameworks
April 3, 2023

Customer Experience Strategies and Technology Frameworks

Enterprise Strategy Group

Market Topics

Customer Experience

Research Objectives

Gauge the current state and maturity of customer experience strategies and the technology frameworks supporting them. Understand the top barriers that are preventing organizations from improving customer experience. Establish how CX buying teams are structured and their involvement in the purchase cycle. Determine investment priorities and future plans for CX-related platforms and technologies.

 


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