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Insights / Research Report / Unified Communication and Collaboration Integrations for Modern Business Workflows
February 22, 2023

Unified Communication and Collaboration Integrations for Modern Business Workflows

Gabe Knuth
Senior Analyst, End-user Computing & User Protection

Market Topics

End-user Computing

Research Objectives

This research report explores important unified communications market factors, such as:

  • Unified communication and collaboration (UCC) strategy drivers
  • Buying team dynamics
  • Unified communications-as-a-service (UCaaS) platform benefits
  • Contact center-as-a-service (CCaaS) limitations
  • The role and importance of networking
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