Years later, the effects of the pandemic on enterprise technology use are still unfolding, such as mandates for remote work forcing even the most legacy businesses and industries to examine digital transformation and cloud services. Research by TechTarget’s Enterprise Strategy Group shows that, in the wake of supporting shifting work environments over the past several years, customer service business lines are starting to favor cloud deployments for contact centers.
August 13, 2024
The Shift Toward Cloud-based Contact Centers
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