COVID-19 introduced the business world to a new and previously unforeseen risk factor, in-person face-to-face interactions. For knowledge workers, the result was a mass exodus out of corporate offices and into their homes, now dependent on remote work. For the IT organizations tasked with supporting their businesses and those knowledge workers, COVID-19 reaffirmed the importance of digital transformation, now as a risk mitigation tool, emphasizing the continued importance of streamlining operations, while accelerating cloud usage to shift more of the risk burden to third-party providers.
