Alternative desktop delivery and consumption models create urgency to optimize user experience and endpoint protection.

It is incumbent on IT organizations to respond to end-user computing, unified communication, and collaboration needs by providing a secure yet rich consumer-like user experience.

Enterprise Strategy Group’s EUC analysts and research assess what it takes to deliver, manage, and optimize digital workspaces and examine essential EUC topics, including:

  • Desktop & application virtualization (VDI)
  • Desktop as a Service (DaaS)
  • Digital employee experience (DEX)/End-user Experience Monitoring (EUEM)
  • Digital workspaces
  • End-user devices & hardware
  • End-user monitoring & performance
  • End-user devices & hardware
  • Endpoint lifecycle management
  • Unified endpoint management/Mobile device management
  • User environment management
  • Windows application management

Research Brief

The Shift Toward Cloud-based Contact Centers

Years later, the effects of the pandemic on enterprise technology use are still unfolding, such as mandates for remote work forcing even the most legacy businesses and industries to examine digital transformation and cloud services. Research by TechTarget’s Enterprise Strategy Group shows that, in the wake of supporting shifting work environments over the past several […]

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Analysts Covering End-user Computing

Gabe Knuth

Senior Analyst, End-user Computing & User Protection

Areas of Expertise

  • Desktop & App Virtualization (VDI)
  • Desktop-as-a-Service (DaaS)
  • Digital Employee Experience (DEX)
  • Digital Workspaces
  • Email Security
  • End-User Devices & Hardware

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