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Source: Enterprise Strategy Group Research Report, Distributed Cloud Series: Observability and Demystifying AIOps, August 2023.
The need for observability in IT operations management is driven by the desire for organizations to reduce downtime, increase operational security, and improve customer, digital, and employee experiences. This is important because software, in many cases, contributes directly to an organization’s bottom line. In IT operations management, the addition of distributed and multi-cloud, cloud-native development and architectures as well as the increasing importance of security mean that the infrastructure is much more complex and significantly more dynamic. For software developers and DevOps teams, understanding the behavior of their code in production and integrated development environments empowers them to troubleshoot and deliver better-performing code and applications in less time. Against this backdrop, IT and DevOps teams are embracing observability and, to a lesser extent, AIOps to help them instrument and monitor their infrastructure and applications.
