Customer service is a hard job, whether in a contact center or in the field or in a store. Organizations face an ongoing challenge of recruiting, developing, and retaining customer service employees, and they are looking to cutting-edge technologies like generative AI (GenAI) for help. The use of AI and other advanced technologies for customer service is a classic case of combining technology with people and processes to solve problems. TechTarget’s Enterprise Strategy Group recently surveyed IT and customer service professionals to gain insights into these trends.
To learn more about these trends, download the free infographic, The Impact of GenAI on the Evolution of Customer Service and Support Technologies.
