Karolina Kiwak Karolina Kiwak is a former site editor at TechTarget. Karolina Kiwak’s Most Recent Content Customer Experience What is a contact center? 05 Sep 2024 Content Management web content management system (WCMS) 06 Mar 2024 Customer Experience martech (marketing technology) 16 Jan 2024 Customer Experience Salesforce 11 Oct 2023 Business Analytics customer analytics (customer data analytics) 18 May 2023 Customer Experience social CRM 11 Apr 2023 Customer Experience interactive voice response (IVR) 29 Dec 2022 Content Management SharePoint farm 16 Dec 2022 WhatIs Bitly 23 Nov 2022 Content Management content management (CM) 17 Nov 2022 Customer Experience CRM (customer relationship management) analytics 19 Oct 2022 Customer Experience What is direct marketing? 12 Oct 2021 Customer Experience speech recognition 13 Sep 2021 Customer Experience 10 ways to improve the customer experience today 19 Jun 2020 Customer Experience Top five benefits of speech analytics tools for contact centers 28 Apr 2017
