Jeff Kaplan Jeff Kaplan is a former contributor to SearchCustomerExperience. Jeff Kaplan’s Most Recent Content Search Customer Experience Salesforce acquisitions signal ongoing broad-based platform strategy 24 Jan 2017 Search Customer Experience SAP Hybris CRM gets a jolt from SAP HANA Cloud 16 Nov 2016 Search Customer Experience Despite initial fanfare, Salesforce IoT Cloud still seeks user enthusiasm 07 Nov 2016 Search Customer Experience Omnichannel data at core of new commerce offerings 20 Oct 2016 Search Customer Experience Can Salesforce AI with Einstein catch the next AI wave? 13 Sep 2016 Search Customer Experience Despite cloud-based CRM success, data silo issues remain 02 Dec 2015 Search Customer Experience CRM marketplace could undergo new competition 12 Nov 2015
