Donna Fluss Donna Fluss is a former contributor to SearchCustomerExperience. Donna Fluss’s Most Recent Content Search Customer Experience Desktop analytics: A game changer for contact centers, back offices 14 Mar 2012 Search Customer Experience Customer experience analytics: Separating hype from fact 29 Nov 2011 Search Customer Experience Which call center billing model should I use? 07 Dec 2009 Search Customer Experience Pros and cons of auto-response software in the call center 16 Sep 2008 Search Customer Experience Call center rules and regulations: Why are they so strict? 19 May 2008 Search Customer Experience What's the difference between speech recognition software and voice tags? 05 Nov 2007 Search Customer Experience Call center centralization vs. decentralization analytic framework 08 Oct 2007 Search Customer Experience How to evaluate call center quality analyst performance 26 Jul 2007 Search Customer Experience New call center agents -- top 10 pitfalls 14 Feb 2007 Search Customer Experience Using subject matter experts (SME) to develop call center managers 15 Jan 2007
