Don Fluckinger Senior News Writer, TechTarget Customer Experience More Salesforce-Slack integrations to come 21 Sep 2021 Customer Experience Oracle Fusion Marketing enables campaign orchestration 20 Sep 2021 Customer Experience Salesforce automation tools for 2022: RPA, document ingestion 16 Sep 2021 Customer Experience Salesforce Marketing Cloud to get analytics boost 15 Sep 2021 Customer Experience Infosys releases headless commerce services bundle 09 Sep 2021 Customer Experience Salesforce Service Cloud to add Servicetrace RPA, Slack 09 Sep 2021 Content Management Acquia acquires Widen digital asset management 08 Sep 2021 Customer Experience FACE Act aims to improve government CX 02 Sep 2021 Customer Experience New features coming for Salesforce Sales Cloud 01 Sep 2021 Customer Experience Qualtrics adds BrandXM experience management tool 25 Aug 2021 Content Management Adobe buys Frame.io cloud video review platform for $1.275B 20 Aug 2021 Customer Experience Initial Salesforce-Slack integrations: Sales, service, marketing 17 Aug 2021 Customer Experience Meet the CIO who keeps the Salesforce platform running 16 Aug 2021 Customer Experience Adobe, Salesforce expand health clouds 10 Aug 2021 Customer Experience Nice expands contact center AI offering with ContactEngine buy 28 Jul 2021 Customer Experience OpenText releases customer data platform 27 Jul 2021 Content Management Box Sign gives business users built-in digital signature tool 26 Jul 2021 Content Management Adobe launches PDF extraction, generation APIs 22 Jul 2021 Customer Experience Redpoint Global moves into data quality as a service 20 Jul 2021 Customer Experience Salesforce to pull plug on Audience Studio DMP 15 Jul 2021 Customer Experience Salesforce Industries' Media Cloud adds ad management 14 Jul 2021 Content Management Acquia releases employee experience features for DX platform 13 Jul 2021 Customer Experience Brands opt for headless e-commerce vs. traditional commerce 12 Jul 2021 Customer Experience Google gives third-party cookies a stay of execution 01 Jul 2021 Customer Experience E-commerce giant Shopify upgrades Liquid, dev tools 29 Jun 2021 Customer Experience Salesforce previews low-code, pro-code developer tools 23 Jun 2021 Customer Experience Retail tech propels stores past the pandemic 22 Jun 2021 Customer Experience Salesforce adds more HR, employee tools to Work.com 17 Jun 2021 Customer Experience SAP Spartacus, headless and Commerce Cloud take center stage 15 Jun 2021 Customer Experience Salesforce Industries rolls out banking AI compliance tools 09 Jun 2021 Customer Experience Salesforce plugs CDP, WhatsApp into marketing, e-commerce 02 Jun 2021 Customer Experience SAP Upscale Commerce gets reboot 02 Jun 2021 Customer Experience Post-pandemic digital customer experience: What will change? 28 May 2021 Customer Experience HubSpot embraces competitor CRM systems, adds RevOps features 24 May 2021 Customer Experience ServiceNow's vision for AI, customer service management 19 May 2021 Customer Experience Salesforce rebrands CDP, adds marketing features 14 May 2021 Customer Experience Salesforce low-code features in beta; GA slated for winter 12 May 2021 Customer Experience Oracle CX adds subscription management, 3-D ad measurement 12 May 2021 Customer Experience Pegasystems enhances customer service, CX workflows 04 May 2021 Customer Experience Apple iOS 14.5 App Tracking Transparency rewires martech 30 Apr 2021 Content Management Box Shield adds enterprise content security features 27 Apr 2021 Content Management Adobe Commerce users get AI search for sites 27 Apr 2021 Customer Experience Salesforce Service Cloud to add features, partners 21 Apr 2021 Customer Experience Salesforce Digital 360 for Industries adds developer tools 19 Apr 2021 Content Management OpenText releases Cloud Editions content services updates 14 Apr 2021 Customer Experience Qualtrics XM/OS ties together experience data for users 13 Apr 2021 Customer Experience Salesforce updates vaccine distribution tool ahead of surge 08 Apr 2021 Customer Experience Microsoft pushes deeper into Dynamics 365 industry clouds 07 Apr 2021 Customer Experience How post-pandemic B2B e-commerce tech stacks will look 05 Apr 2021 Customer Experience Qualtrics adds XM tools for marketing, service, B2B sales users 01 Apr 2021 Customer Experience Twilio Segment CEO Peter Reinhardt on the future of CDPs 26 Mar 2021 Customer Experience Salesforce updates Sales Cloud for remote work 24 Mar 2021 Customer Experience Acquia digital experience platform adds CX-friendly tools 24 Mar 2021 Customer Experience Optimizely shores up DX platform with Zaius CDP acquisition 23 Mar 2021 Content Management Adobe courts small businesses with Acrobat Pro package 18 Mar 2021 Customer Experience ServiceMax releases Engage field service management app 16 Mar 2021 Customer Experience Salesforce users get Einstein ABM tools for Pardot 16 Mar 2021 Customer Experience ServiceNow Customer Service Management grows in Quebec 11 Mar 2021 Customer Experience Sitecore makes personalization, e-commerce acquisitions 04 Mar 2021 Customer Experience Upland Software acquires BlueVenn marketing automation CDP 03 Mar 2021 Customer Experience Salesforce tackles B2B rebate management automation 02 Mar 2021 Customer Experience Microsoft Dynamics 365 adds customer journey orchestration 02 Mar 2021 Customer Experience Salesforce Field Service spring release adds map features 26 Feb 2021 Customer Experience Digital queues avert COVID-19 vaccine registration crashes 24 Feb 2021 Customer Experience Qualtrics vaccine management gains steam among states 18 Feb 2021 Customer Experience Amazon bolsters e-commerce for small business with Selz buy 18 Feb 2021 Customer Experience Email marketing tools sustain old channel with personalization 16 Feb 2021 Customer Experience Oracle CX updates focus on loyalty tech, B2B selling, service 10 Feb 2021 Customer Experience Adobe releases headless commerce developer tools 08 Feb 2021 Customer Experience Google DialogFlow CX brings industry-specific chatbots 27 Jan 2021 Customer Experience ServiceNow, Salesforce deliver vaccine management tech 27 Jan 2021 Customer Experience Acquia launches headless commerce integration 21 Jan 2021 Customer Experience AWS contact center AI services expand to Salesforce, Avaya 21 Jan 2021 Customer Experience Capitol riots spark e-commerce terms of service enforcement 14 Jan 2021 Customer Experience National Retail Federation tackles political unrest, COVID-19 13 Jan 2021 Customer Experience Pegasystems acquires Qurious.io for Pega Customer Service 12 Jan 2021 Customer Experience Salesforce Ventures tops $3 billion invested 11 Jan 2021 Customer Experience Salesforce's acquisitions lead CX tech buying spree in 2020 23 Dec 2020 Customer Experience Customer data platforms dominate CX technology headlines 23 Dec 2020 Customer Experience Standalone customer data platforms weather big competition 10 Dec 2020 Customer Experience Salesforce workflow automation tools, Hyperforce debut 02 Dec 2020 Customer Experience Salesforce adds customer service management features 02 Dec 2020 Customer Experience Salesforce to acquire Slack for $27.7 billion 01 Dec 2020 Customer Experience Adobe CDP adds B2B-friendly features 24 Nov 2020 Customer Experience Salesforce Customer 360 Truth services go live 17 Nov 2020 Customer Experience Salesforce Revenue Cloud bolsters B2B e-commerce workflows 12 Nov 2020 Customer Experience Adobe to acquire Workfront for $1.5 billion 10 Nov 2020 Customer Experience Zendesk, WhatsApp cozy up with co-development partnership 10 Nov 2020 Customer Experience Oracle CX suite adds tools for sales teams, digital commerce 09 Nov 2020 Customer Experience Adobe forges data partnerships for Experience Platform 06 Nov 2020 Customer Experience SAP CX application stack grows with addition of Emarsys 05 Nov 2020 Customer Experience SAP customer data platform strategy comes into focus 05 Nov 2020 Customer Experience Twilio's Segment acquisition recasts UCaaS vendor as CX 02 Nov 2020 Customer Experience Holiday e-commerce set to surge 30 Oct 2020 Customer Experience Oracle CX targets communications industry with new apps 29 Oct 2020 Content Management OpenText cloud suite adds developer, experience features 26 Oct 2020 Content Management Hyland acquires Alfresco ECM, content services 23 Oct 2020 Customer Experience CEOs discuss Twilio's Segment customer data platform buy 22 Oct 2020 Customer Experience Salesforce Work.com gets customer, employee experience tools 20 Oct 2020 Content Management Acquia Drupal, Marketing Cloud get feature boosts 20 Oct 2020 1 2 3 4 5 6