Don Fluckinger Senior News Writer, TechTarget Search Content Management OneDrive 3.0 gets Microsoft 365 Copilot, refreshed interface 20 Oct 2023 Search Content Management Box and OpenAI CEOs discuss the future of enterprise AI 12 Oct 2023 Search Content Management OpenText's Aviator AI services 10 years in the making 10 Oct 2023 Search Customer Experience What is customer experience management (CXM)? Ultimate guide 10 Aug 2023 Search Customer Experience Meta's Threads erupts as potential customer service channel 19 Jul 2023 Search Customer Experience What is the role of a customer relationship manager? 06 Jul 2023 Search Customer Experience Monitor generative AI in customer experiences -- or else 15 Jun 2023 Search Customer Experience Customer service drives retention, operational efficiency 27 Apr 2023 Search Customer Experience How generative AI will sink or swim in customer service 29 Mar 2023 Search Customer Experience marketing automation 28 Feb 2023 Search Customer Experience Salesforce 2023 layoff plans follow recent executive exodus 04 Jan 2023 Search Customer Experience Digital marketing tips for growth amid economic uncertainty 03 Jan 2023 Search Customer Experience AI bots lack one critical skill for customer service jobs 22 Dec 2022 Search Customer Experience MuleSoft CEO Brent Hayward on Salesforce integrations, APIs 13 Dec 2022 Search Customer Experience Salesforce-Slack integrations continue as cofounder departs 08 Dec 2022 Search Customer Experience Amazon Connect users get Contact Lens AI chat analytics 29 Nov 2022 Search Content Management OpenText's CEO on content AI, cloud strategy and hybrid work 22 Nov 2022 Search CIO Bayer's compliance automation pays off 18 Nov 2022 Search Customer Experience Salesforce releases Genie for Healthcare, Patient 360 additions 10 Nov 2022 Search Customer Experience Zendesk updates focus on customer service AI 'ticket triage' 09 Nov 2022 Search Customer Experience Twilio delivers API-driven customer engagement platform 02 Nov 2022 Search Customer Experience Contact centers weather pandemic, but are very different now 26 Oct 2022 Search Content Management Acquia releases open source headless CMS accelerator 26 Oct 2022 Search Customer Experience Salesforce releases cloud contact center update 25 Oct 2022 Search Customer Experience Qualtrics tackles contact center experience measurement 19 Oct 2022 Search Customer Experience Oracle pushes forward with CX tech amid layoff cycle 19 Oct 2022 Search Content Management Box boosts content collaboration with Notes reboot 13 Oct 2022 Search Customer Experience Salesforce Industries adds Automotive Cloud CRM 13 Oct 2022 Search Content Management Microsoft releases SharePoint Syntex content AI services 12 Oct 2022 Search Customer Experience Microsoft adds conversational AI to Dynamics 365 12 Oct 2022 Search Customer Experience OpenText shares customer experience cloud platform roadmap 06 Oct 2022 Search Content Management OpenText enhances CX package, customer data platform 04 Oct 2022 Search Customer Experience Digital customer experience top of mind for PGA Tour 29 Sep 2022 Search Customer Experience Salesforce's Marc Benioff and Bret Taylor the latest co-CEO trial 27 Sep 2022 Search Customer Experience Microsoft Viva Sales CRM automation focuses on end users 22 Sep 2022 Search Customer Experience Salesforce customers react as details about Genie emerge 21 Sep 2022 Search Customer Experience Salesforce Genie integrates automation, CDP, AI features 20 Sep 2022 Search Customer Experience Salesforce new training goal: 20K new admins, developers 15 Sep 2022 Search Customer Experience Salesforce adds automation features across Customer 360 14 Sep 2022 Search Customer Experience NFTs can boost customer loyalty -- if people would chill out 13 Sep 2022 Search Customer Experience HubSpot's growing CRM takes on Salesforce -- but not head-on 08 Sep 2022 Search Customer Experience DOT dashboard, Biden regs address airline customer service 31 Aug 2022 Search Content Management OpenText to acquire Micro Focus for $6B 29 Aug 2022 Search Customer Experience Cloud e-commerce revives product information management tech 26 Aug 2022 Search Customer Experience Salesforce offers new pricing option with 'Easy' subscription 22 Aug 2022 Search Customer Experience NI CMO: Marketing should lead corporate social responsibility 17 Aug 2022 Search Customer Experience Third-party cookies remain as Google advertising in DOJ's sights 12 Aug 2022 Search Customer Experience Oracle CX layoffs: What customers should do right now 10 Aug 2022 Search Customer Experience Salesforce adds headless commerce capabilities 10 Aug 2022 Search Customer Experience AI chatbots don't need to be sentient, they just need to work 29 Jul 2022 Search Enterprise AI Ex-Google engineer Blake Lemoine discusses sentient AI 27 Jul 2022 Search Customer Experience Oracle releases major Fusion Sales CRM update, facelift 26 Jul 2022 Search Customer Experience SAP green CX tech aids sustainable retail, B2B sales 25 Jul 2022 Search Customer Experience Microsoft releases cloud contact center platform 19 Jul 2022 Search Customer Experience HubSpot releases free CMS with marketing, CRM integrations 12 Jul 2022 Search Customer Experience Optimizely CEO talks roadmap plans, A/B testing and DXP 11 Jul 2022 Search Enterprise AI Salesforce CodeGen lead discusses AI-generated programming 07 Jul 2022 Search Content Management OpenText bolsters secure file sharing with Teams integration 30 Jun 2022 Search Customer Experience Salesforce users get more low-code automation, including RPA 29 Jun 2022 Search Customer Experience Microsoft Viva Sales takes on Salesforce-Slack tandem 23 Jun 2022 Search Customer Experience Salesforce Financial Services Cloud features focus on EX 23 Jun 2022 Search Customer Experience AWS Amazon Connect adds case management tools 20 Jun 2022 Search Customer Experience Salesforce Sales Cloud Unlimited Edition adds AI, automation 16 Jun 2022 Search Customer Experience Adobe adds CDP functionality for B2B use cases 14 Jun 2022 Search Customer Experience Salesforce moves forward with controversial NFT Cloud pilot 08 Jun 2022 Search Customer Experience Contact center orchestration features on tap from Genesys 06 Jun 2022 Search Customer Experience The Readability Consortium's lessons for marketing content 31 May 2022 Search Customer Experience Lob launches direct mail automation platform 25 May 2022 Search Customer Experience Pegasystems acquires process mining tech, partners with CDP 24 May 2022 Search Customer Experience Oracle plugs customer data platform into customer service 20 May 2022 Search Customer Experience Customer experience technology's next phase as teams regroup 16 May 2022 Search Customer Experience Zendesk enhances CRM, low-code customer service chatbots 11 May 2022 Search Customer Experience SAP reboots Service Cloud, adds retail recommerce 10 May 2022 Search Customer Experience Square exec discusses metaverse, electronic payment trends 06 May 2022 Search Customer Experience Metaverse shopping 101, from Forever 21's Roblox store creator 02 May 2022 Search Customer Experience Contact centers struggle to improve employee experience 29 Apr 2022 Search Customer Experience Smart brands will change approach to marketing email, cookies 28 Apr 2022 Search Customer Experience Salesforce-Slack sales, marketing, service integrations in beta 27 Apr 2022 Search Customer Experience Qualtrics hardwires sentiment analysis into contact center tools 27 Apr 2022 Search Customer Experience Retailer: Informed humans still the hottest e-commerce trend 22 Apr 2022 Search Customer Experience Marketing to Gen Z takes new tech, channels, strategies 15 Apr 2022 Search Content Management Box unveils Canvas cloud content collaboration tools 12 Apr 2022 Search Customer Experience 'CRM Analytics' Salesforce's new name for Tableau CRM 12 Apr 2022 Search Customer Experience Salesforce Marketing, Service Clouds add, rename features 06 Apr 2022 Search Customer Experience It's coming: The wild world of metaverse shopping 29 Mar 2022 Search Customer Experience Recommerce, rebuilt digital experiences top of mind for stores 28 Mar 2022 Search Customer Experience Oracle amps up field service management mobile app support 23 Mar 2022 Search Customer Experience Amazon Connect updates contact center workforce management 22 Mar 2022 Search Customer Experience Google, Twilio release CCaaS tools and integrations 21 Mar 2022 Search Customer Experience Adobe Experience Cloud messaging collaboration in the works 16 Mar 2022 Search Customer Experience Salesforce AppExchange revamps user search, discovery 15 Mar 2022 Search Customer Experience HubSpot gives customer service platform a makeover 15 Mar 2022 Search Content Management Sitecore's headless commerce play fuels ambitions 11 Mar 2022 Search Customer Experience Adobe Target adds more granular personalization features 09 Mar 2022 Search Customer Experience Salesforce releases Tableau CRM telco churn prediction AI 02 Mar 2022 Search Customer Experience Zoom CCaaS a big bet on the future of customer service 23 Feb 2022 Search Content Management Salesforce Media Cloud, AWS partner for streaming video 17 Feb 2022 Search Customer Experience Salesforce Safety Cloud debuts for event vaccination proof 14 Feb 2022 Search Customer Experience Google boosts AI customer experience 11 Feb 2022 Search Customer Experience Adobe Journey Optimizer adds mobile marketing capabilities 09 Feb 2022 1 2 3 4 5 6
